Tucson Subaru - Service Center

Kindness and expeditious effectiveness goes a long way! I have been coming for service to your business since 2012, when I first moved here from Santa Fe with my 5 month old OutBack; you were then at the pr I have been coming for service to your business since 2012, when I first moved here from Santa Fe with my 5 month old OutBack; you were then at the previous site. I want to take the time to say I always have a good experience when I come to your dealership for maintenance, yet my recent experiences on February 8 and 9, 2016 were exceptionally noteworthy. Christina Ashley answered when I called to make an appointment for my 2012 Outback. She is a breath of fresh air- so friendly, kind, effective, and professional in her approach and execution of arranging for my needs to be met. She was very informative concerning my questions regarding my warranty and the scheduled maintenance in question. Christina was graciously expeditious in handling my call, telling me what I needed to know sometimes before I got to ask her- and believe me I was! I found her to be a pleasure to talk to- she removed all stress because the call just FLOWED! I actually looked forward to coming for the appointment after speaking with her. Thank you for hiring her. When I arrived for the appointment I met Kristen Rumler for the first time. I really wonder if she and Christina might be sisters! I do not mind sounding like a sycophant, repeating myself, by saying I found Kristen to be truly friendly, kind, effective, and professional in her approach and execution also. I really am sincere in my feelings of appreciation here. I so appreciated that Kristen was the team member who I got in the handoff to actually handle my service visit and the paperwork. She anticipated my every need and when I mentioned a few others- she handled them with aplomb. I appreciate that she actually showed me the paperwork with her notations of what the service personnel would do. The service was done wonderfully. I was pleasantly surprised that she remembered to inform me of the correct plug appropriate to use for my 100W power inverter after requesting the information from the mechanics when I had forgotten. Kristen was always on point, never seeming harried or bothered, yet always expeditious. I loved her kindness and professionalism! At the end of my service visit I was happy to make payment to such a wonderful business as yours. Kevin Gribble was very helpful and patient with me regarding my concerns with my anticipated upscaling to the newest model Outback in the near future. He was informative and kind. I look forward to working with him. Lynette the shuttle driver was a pleasure to be around. I thought it was very kind when she suggested that it would be better for me not to have to wait a long time for another shuttle since I only had to quickly pick up something. I was prepared to wait, having brought a book along with me. Her suggestion was better, she waited instead and I was in and out in about ten minutes. Her kindness made me feel good. I feel she too was friendly, kind, effective, and professional in her approach and expeditious execution of her job. Ian Ellis and The Mechanics are always so nice to do the work so well and never leave my car dirty or anything untoward. I appreciate that and think that is kind also! Thanks Ian for getting the bugs out of the light fixture! Just so you know that I am a real satisfied Subaru customer I give you my name Ardine Grandberry-Thompson More

Experience with service department. February 1, 2016, arrived at the dealership for scheduled maintenance. The day was damp and windy. We were immediately greeted by the service manager, February 1, 2016, arrived at the dealership for scheduled maintenance. The day was damp and windy. We were immediately greeted by the service manager, who promptly found our folder and carefully explained everything that would be done to our Subaru Forester during servicing. He asked if there were any concerns or problems. We had them check the wiper blades. My wife and I spent a comfortable 2 and half hours in the lounge, watching, TV, reading and chatting with other Subaru owners. All of the staff of Tucson Subaru were cheerful and friendly. When the coffee ran out, fresh grounds were added to the coffee maker, keeping the supply fresh and hot. We were advised our car would be ready in 15 minutes and it was. Our wait was pleasant, and best of all, our Forester was parked close to the door, engine running and heater on. A welcome thing on a chilly day. Thank you to all the staff at Tucson Subaru. You all are the greatest. More

Very Dissapointed I was verbally told things from house tech(?)GUNTHER VERDUGO ?(005)),and (999) that were not put on paper work. and some things that were put on pape I was verbally told things from house tech(?)GUNTHER VERDUGO ?(005)),and (999) that were not put on paper work. and some things that were put on paper not explained. car hasn't been drive able-----since Dec. 2015 I am disabled and retired in my 70's and do not have $4.577.85 which was the printed quote. No One told me it should not be driven!!! Sorry. NO LONGER A SUBARU FAN for Service or sales and since this is the only S. Dealer with in approx. 40 miles of my house since you have moved at least 4 times since 1987... I will have to look else where . I did call to say thank you for my birthday card even though my birthday is in JULY and the card came January. OH! My car is a 2005 Legacy with approx.73,545 miles.!!!! Forgot to mention this is my 5th to 7th Subaru including my daughters 3!!!!! M. C.Reichard More

Going the extra mile for a customer I realized it was time for an oil change on Friday 1/29/16 and Monday I was leaving for a medical appointment in Las Vegas, a city that it takes me 7- I realized it was time for an oil change on Friday 1/29/16 and Monday I was leaving for a medical appointment in Las Vegas, a city that it takes me 7- 8 hours to drive to from Tucson. Friday I stopped by Tucson Subaru and spoke with the manager Frank Calvillo. I didn't tell Frank I had a medical appointment in Las Vegas, just that I was leaving on Monday for the trip. However, he went out of his way to arrange an oil change that Friday afternoon and also arrange the shuttle service to take me to an appointment in Tucson during the oil change . I appreciated his willingness to make the extra effort to help me out, make my life a little easier. More

Continued Delight! Our 2008 Outback 2.5I required some upkeep maintenance. Kristen Rumler, the Service Advisor, made the appointment over the phone, met us at the ser Our 2008 Outback 2.5I required some upkeep maintenance. Kristen Rumler, the Service Advisor, made the appointment over the phone, met us at the service drop-off a week later, called us with updates as the work was being performed, offered us a "loaner" and finally closed us out the next day. As suspected, the vehicle required and over-night stay at the dealership. Concerns?... None. 95% of the work ever performed on this vehicle has been performed by this dealership. It now has 170,000+ miles and is performing flawlessly. Granted, the Subaru is a great vehicle. However, if it had substandard maintenance performed, it would not have lasted this long. Kudos?... High-Fives to the un-seen maintenance personnel doing the tuff jobs in the back! Crystal Ball Prediction?...Look out Service Managers... Kristen Rumler is in your rear view mirrors and approaching quickly. She will be running the place one day! Thanks Tucson Team Subaru! More

tire and alignment Frank Calvillo was most helpful....5 stars had some helpful ideas as to my next tire purchase will be back in a couple of months. great service a Frank Calvillo was most helpful....5 stars had some helpful ideas as to my next tire purchase will be back in a couple of months. great service also Floyd ( shuttle service ) very pleasant . More

Excellent service My car was making a weird noise under certain circumstances, and it was not diagnosed on previous visits. When the noise got worse Frank was diligent My car was making a weird noise under certain circumstances, and it was not diagnosed on previous visits. When the noise got worse Frank was diligent in diagnosing the problem, working with my warranty service, and making sure I was inconvenienced as little as possible while the repairs were made. Frank and other service managers at Tucson Subaru have provided me with outstanding customer service, and I really appreciate it! More

car trouble while traveling across country We called and were squeezed in. Special cust serv from Kristen Rumler in Service. She kept us current and helped by always giving options. Eventually We called and were squeezed in. Special cust serv from Kristen Rumler in Service. She kept us current and helped by always giving options. Eventually we spent time with Ken Murch as we chose a new car. Both stayed attuned to our needs way past closing. More

Key was stuck in the ignition. When my key was stuck in the ignition of my Outback, I called this dealer, and they told me to come right down. The Service Rep was very courteous, a When my key was stuck in the ignition of my Outback, I called this dealer, and they told me to come right down. The Service Rep was very courteous, and discovered the cause of the problem right away. Not only did he fix my problem, but he gave me a complimentary car-wash. I would recommend this dealership to anyone. More

Awesome service I love this dealership. A couple weeks ago, I suspected my car needed a new battery. I called the dealership and they got me in right away. I spent le I love this dealership. A couple weeks ago, I suspected my car needed a new battery. I called the dealership and they got me in right away. I spent less than an hour enjoying coffee and healthy snacks in the waiting area while my new battery was installed. I mentioned having a doctor's appointment that morning (wondering if my car would be ready), and the guys at the desk assured me they'd give me a ride to the doctor if my car wasn't ready. Now that's service! The few times I've had a couple very small issues with the dealership, I've received genuine apologies and all issues were resolved immediately. Hats off to the wonderful staff at Tucson Subaru. More