Tucson Subaru - Service Center

Service +++ The dealership not only service my Subaru Forester, but also checked my radio. After finding the problem with the radio, they order the parts and rep The dealership not only service my Subaru Forester, but also checked my radio. After finding the problem with the radio, they order the parts and replaced the radio. The representative, Scott, was courteous and efficient. Darla helped me pair my phone with the new radio. Thank you for the wonderful service More

Always blown away! I am always amazed by how this dealership is ran. From the minute I step out of my car for service these guys go above and beyond with their customer I am always amazed by how this dealership is ran. From the minute I step out of my car for service these guys go above and beyond with their customer service! Today was my first service appointment with Chris...super nice, very welcoming & informative with my questions. Walking around the dealership waiting, every employee smiles and inquire to wether or not any assistance was needed. I had a great conversation with Traci who does finance about my Crosstrek and decided I should look at newer and/or different models. I spoke with Terry who discussed options (VERY IMFORMATIVE) he set me up with Sean and he took me for a test drive in the Outback and gave me all the differences between the cars. These guys know everything about anything that is Subaru...this is why I come back and continue to spread the word. I have a feeling my next review will be about the purchase of a new Outback :) Thank you very much to Chris Fisher, Traci Roberts, Terry Iseminger & Sean Johnson!!! More

Love-encore This is the 2nd time Darla has helped me out! She is very knowledgeable about my Forester and has the answers to all my questions, and, she's fun to This is the 2nd time Darla has helped me out! She is very knowledgeable about my Forester and has the answers to all my questions, and, she's fun to talk to! More

It's not just about the purchase. The sales and service team at Tucson Subaru aren't there just to sell/service cars. They are there to make sure they take care of every single person The sales and service team at Tucson Subaru aren't there just to sell/service cars. They are there to make sure they take care of every single person that comes through their doors regardless of buying a car or getting issues handled that other dealerships caused. With Trent and Dan, in sales and service, they were more then helpful to get our vehicle fixed right that another cause so many problems and headache. Their level of communication, respect and commitment to make sure far surpasses any dealership I have ever been to. Tucson as a community is very lucky to have a team like Tucson Subaru. More

Every experience at Tucson Subaru is Amazing Each and every time we go to Tucson Subaru it is amazing. Our sales professional, Trent Nichols is always ready and willing to help. He never lets u Each and every time we go to Tucson Subaru it is amazing. Our sales professional, Trent Nichols is always ready and willing to help. He never lets us down. Our recent visit for service on our XV Crosstrek, Trent made sure we were taken care of and had an awesome experience. We always recommend Trent and the whole team at Tucson Subaru when we hear of someone looking for a car. We are always thankful to have a staff as professional and helpful there for us. This dealership never ceases to impress us. Thanks Tucson Subaru!! More

Quick to handle problems Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was gi Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was given a car by the dealership to drive while the part was on back order. I was given less than 24 hours notice to return the car on a week day when I was at work, and things were said to me that were very unprofessional. When I let the dealership know about this situation they responded to my concerns the night of my review being written and after business hours. They were extremely quick to work out a plan that fit my work schedule and the repair. I was actually called by the service manager and given an apology for the things that were said the next day. On the day that I picked up my car Ken Murch, my sales professional, met me outside and walked me over to the service center to pick up my car and talk to the service team. I was called again the next day by the dealership to make sure my problem was fixed and everything was handled accordingly. I think it's impossible for a business to handle every situation well, but I was extremely impressed with how quickly and efficiently my problem was fixed and will continue to use this dealership for my future purchases. More