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2,254 Reviews of Tucson Subaru - Service Center
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February 14, 2019
Marcos Rodriguez was amazing! Marcos Rodriguez went way above and beyond the expected in helping me out when I had an oil leak while out of town in Tucson. Despite the fact that I Marcos Rodriguez went way above and beyond the expected in helping me out when I had an oil leak while out of town in Tucson. Despite the fact that I was from Phoenix and had my oil changed/car serviced in Phoenix that day, he treated me like family, resolving my issue, getting me a loaner vehicle, and staying late at work so I could pick up my Subaru WRX the same night. WOW! Thank you, Mr. Rodriguez! More
by Brad
Employees Worked With
Marcos Rodriguez
February 13, 2019
Service Great service - per usual. Regular service w/ a software update (recall) - waited for vehicle in waiting room (w/ internet service). Car was ready a Great service - per usual. Regular service w/ a software update (recall) - waited for vehicle in waiting room (w/ internet service). Car was ready ahead of time. More
by riclee
Employees Worked With
Raj Sihota
February 12, 2019
oil change and check up Great Service Manager. Friendly and nice. Clean waiting room. Good selection of items. The time was a bit shorter than predicted and checked out fast. Great Service Manager. Friendly and nice. Clean waiting room. Good selection of items. The time was a bit shorter than predicted and checked out fast. More
by Judy
Employees Worked With
Marcos Rodriguez
February 10, 2019
Service advisor was Jesse Friedman My service advisor was Jesse Friedman and he was really exceptional. Explained everything and really went into detail. Professional, polite and knowle My service advisor was Jesse Friedman and he was really exceptional. Explained everything and really went into detail. Professional, polite and knowledgable in all matters pertaining to my WRX's and Subaru's policies. I had a really good experience and would not hesitate to recommend Tucson Subaru to my co workers. More
by abcddddd
Employees Worked With
February 08, 2019
Tire deflating routinely I took my car in because one of the tires was deflating routinely. I expected to wait a while since I was a walk-in and Tucson Subaru is always busy. I took my car in because one of the tires was deflating routinely. I expected to wait a while since I was a walk-in and Tucson Subaru is always busy. The wait was worth it. The tire was replaced - no charge. Service department employee, Jesse Friedman was friendly, professional and helpful. He submitted the necessary paperwork to have the tire replaced at no cost and I was on my way to a previously scheduled appointment. More
by Teresa Sobery
Employees Worked With
February 08, 2019
Corrected a mistake we didn't even know about Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mi Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mileage was just past the warranty. They explained that normally they give customers a few months grace period. It was a very pleasant surprise. From purchase to every service appointment we have been very impressed! More
by Amanda & Ed
Employees Worked With
Other Employees :
Judy Chappel, Jason Mumma
February 08, 2019
Worked with me on AC repair I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I had “always had my car serviced regularly and I took good care of my car.” They also discovered the differential needed servicing and I was happy to I was happy to agree to that service charge. The AC is working better than before! The service department has taken care of my Crosstrek since I bought it in 2013. The staff is efficient and skilled. They have always advised me about what has to be taken care of outside of the routine service tasks and I have never been disappointed by their recommendations..They are patient, polite, and trustworthy—which is a credit to their Service Director Scott Gregg. More
by Satified
February 07, 2019
Couldn't have been better 2018 Outback 3.6R; 17,000 trouble-free miles so far. Upon notice from Subaru about two diddly recalls (neither of which affected me at all) schedu 2018 Outback 3.6R; 17,000 trouble-free miles so far. Upon notice from Subaru about two diddly recalls (neither of which affected me at all) scheduled visit to get them taken care of. Jesse Friedman got me in on-time, provided free loaner car for a few hours, accomplished all required. Friendly, efficient, extremely considerate start to finish. This is how dealer service should run. More
by Impreza buyer
Employees Worked With
February 07, 2019
Service Department Service department is patient with this age 85 lady who never had to deal with vehicle maintenance. I have been having trouble getting the rear hatch Service department is patient with this age 85 lady who never had to deal with vehicle maintenance. I have been having trouble getting the rear hatch to open. The service writer I got this time actually listened to me about this!! His name is Marcos Rodriquez. He took the time to listen to my concerns & patiently answered them. Also want to put a good word in for Floyd the shuttle driver, real asset to the dealership. More
by ann399
Employees Worked With
Marcos Rodriguez, Floyd the shuttle driver
February 05, 2019
Friendly and efficient service Service Advisor Jade Hilliard was very courteous and efficient. The work was finished sooner than expected and she went over all that had been done. Service Advisor Jade Hilliard was very courteous and efficient. The work was finished sooner than expected and she went over all that had been done. More
by HappySubaruOwner
Employees Worked With
