Tucson Subaru

Darla was awesome! I'm 77 and detest all this new technology in cars now. I've had Subaru's since the late 1980s but this is my 1st one with a screen and all that. I s I'm 77 and detest all this new technology in cars now. I've had Subaru's since the late 1980s but this is my 1st one with a screen and all that. I sat in the car with Darla for about an hour and she slowly and methodically walked me through it so that it made sense and I can now find my radio stations and make hands free phone calls. Thanks Darla for helping me navigate this new technology. I still don't love it. But I do love my Subaru More

We love Subaru and we love Darla! Tucson Subaru has a superb staff inside and out! Darla is just the best, she gets us - technology - can change, she helps us 'understand' our NEW car Tucson Subaru has a superb staff inside and out! Darla is just the best, she gets us - technology - can change, she helps us 'understand' our NEW cars! More

Service advisor, Jesse Friedman, was exceptional making the whole process easy. I don't have 15 words...am I doing this for you or for me? Strange that you tell me how many words I need to use.... the whole process easy. I don't have 15 words...am I doing this for you or for me? Strange that you tell me how many words I need to use.... More

We reached out through the dealership’s website requesting assistance from Will, the Parts Manager, regarding a parts inquiry. Unfortunately, we did not receive a callback, email, or any follow-up requesting assistance from Will, the Parts Manager, regarding a parts inquiry. Unfortunately, we did not receive a callback, email, or any follow-up communication. If attempts were made and missed on our end, there was no secondary outreach or documentation to indicate multiple contact attempts. Additionally, our interactions with the parts department felt transactional rather than customer-focused. The approach appeared to default to a simple “no” on pricing flexibility, rather than exploring options or working toward a solution that would help retain long-term customer loyalty. As repeat Subaru owners, we value proactive communication and collaborative problem-solving. Due to the lack of response and flexibility, we are now seeking assistance directly through general management rather than the parts department. We would suggest clearer follow-up procedures and a more solution-oriented approach when customers reach out for assistance—especially those attempting to shop local and remain loyal to the brand. More

We always work with Jesse. He Always makes the process smooth and understandable while always keeping me in the loop about what is going on. I never feel like he’s trying to up He Always makes the process smooth and understandable while always keeping me in the loop about what is going on. I never feel like he’s trying to upsell me anything I don’t need. It always feels like an honest experience. More

Rene greeted me upon arrival and Dan was my advisor for this service visit. My vehicle was going to be in the shop for a couple of days to complete the service and repairs that were discovered during the i this service visit. My vehicle was going to be in the shop for a couple of days to complete the service and repairs that were discovered during the inspection. Fabian assisted me in arranging a loaner vehicle, explained the paperwork process, assisted me understanding the vehicle operation for the loaner vehicle and was patient with me as I am physically challenged. Dan was / has been my service advisor numerous times and goes out of his way to answer and accommodate my needs / requests. The dealership is always in a high state of cleanliness. Thank You Dan and all of you @ Tucson Subaru. More

Deborah was great in her no pressure approach. I enjoyed the process with her! Ethan was efficient, informative and helpful when processing my financing. Finally CJ was very thorough answering my I enjoyed the process with her! Ethan was efficient, informative and helpful when processing my financing. Finally CJ was very thorough answering my questions and showing me efficient ways to utilize the safety features when I picked up my car. So far the whole team has been awesome, now I need to find out what it's like getting its serviced in 6000 miles. Love my newer car! More

I recently had the pleasure of working with Tucson Subaru when I needed to replace a steering angle sensor on my new-to-me Subaru. Living in Yuma, I didn’t have a local Subaru dealership, so I had to go out when I needed to replace a steering angle sensor on my new-to-me Subaru. Living in Yuma, I didn’t have a local Subaru dealership, so I had to go out of town for the repair. I chose Tucson Subaru over Phoenix dealerships for a couple of reasons; they had the part in stock, which meant I didn’t have to order it and risk a restock fee if it turned out to not be the issue. From the get-go, the experience was excellent. Brandon (I believe that was his name) in the parts department was phenomenal. He was friendly, knowledgeable, and extremely helpful over the phone. He even held certain parts for me to ensure I had everything I needed when I arrived. When I got to the service department, I wasn’t surprised to hear that the tech recommended several service items. Not knowing the service history of the car, I expected there might be some deferred maintenance. I took care of a few things myself, but I was taken aback by the condition of some drive and suspension components, which likely had been ignored by the previous owner. While this was a bit unsettling, Gavin, the Service Advisor, made the whole experience much easier to navigate. He stayed calm, cool, and collected throughout the process, and he went above and beyond to make sure I had a loaner vehicle to drive for as long as it took to get my car fully serviced. When I got my Subaru back, I immediately noticed a significant improvement in how it drove, smooth shifting, better acceleration, and just an overall more solid feel. Plus, when I had the chance to look at the new parts and the work done, I could see the attention to detail from the service tech. When I got the chance to look underneath the car, I had a few concerns about some of the work done, and the dealership was quick to respond. The service team was very understanding and took immediate action to address the issue. They also offered additional assistance and went above and beyond to make sure I was satisfied. This level of customer care really impressed me. Tucson Subaru’s commitment to making things right and their proactive follow-up truly earned my trust. I’m happy to give them a well-deserved 5-star rating for their professionalism, responsiveness, and dedication to customer satisfaction. I’ll definitely return for future service needs and highly recommend Tucson Subaru! More

I had another excellent service experience at Tucson Subaru this morning on my 2019 Crosstrek. I made an early appointment for a brake fluid flush and key fob problem. A shout-out to my go-to service ad Subaru this morning on my 2019 Crosstrek. I made an early appointment for a brake fluid flush and key fob problem. A shout-out to my go-to service advisor, Dan Ford, for reminding me about a recommended service for direct injection engines which I added. I appreciated the video inspection by tech Julian. Dan and Julian had me back on the road in a very reasonable amount of time. Kudos to Tucson Subaru for exceptional service! Bill B. More

From start to finish the people were very friendly and efficient. From the service department check in, updates and amenities to the terrific care and advice and professionalism I received from Debbie Bra efficient. From the service department check in, updates and amenities to the terrific care and advice and professionalism I received from Debbie Bravo to the wrap up and suggestions from Ethan in finance and finally the family atmosphere of the new owners meeting/meal and introduction to Debbie’s managers and store manager it was a great experience. And I walked away with a great deal on the manager’s special on the lease of a new car so I was very very happy and will recommend Debbie to friends More