Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Troncalli Chrysler Jeep Dodge Ram
Cumming, GA
1,967 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area.
Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,967 reviews
July 01, 2021
Tyler was super easy to work with and really knowledgeable! The entire process was a piece of cake, beginning to end. II would highly recommend! knowledgeable! The entire process was a piece of cake, beginning to end. II would highly recommend! More
by Leigh C.
June 29, 2021
The first and third question would not let me change it I would document those as attend as well. Tyler is a great salesman would document those as attend as well. Tyler is a great salesman More
by angelajdavis42
Employees Worked With
Other Employees :
Chris in Service gets all stars, Jeremy Robinson
June 23, 2021
After waiting nearly four weeks for a replacement radio, I was told that the replacement itself would take about an hour. I asked when I could bring it in and that I would just wait for it and was told 8:30 I was told that the replacement itself would take about an hour. I asked when I could bring it in and that I would just wait for it and was told 8:30 the next morning. This is good. I've had trouble with my radio since I bought the truck. I don't drive it often so it was always slipping my mind. So I was glad to finally put this issue to bed. I show up at the service counter at 8:30 or a couple of minutes after. Joe took my key and said he'd take care of it. So I waited. And waited. And waited. After waiting for two hours I went back to the service desk to see what was going on. Joe went away for a minute or two then came back and said it would be fifteen more minutes. No apology. No excuses. Just "another fifteen minutes". So what can I do? They have my key. I have to wait. So I wait. And wait. And wait some more. Finally, nearly forty five minutes later I hear them call me to the service department. So I'm ready to get my key and get on with my day. Nope. I'm greeted with "Mr. Bougher, do you have satellite radio?". "Yes", I replied. "OK, We're having trouble getting it activated". At this point I lost it. I couldn't believe I waited all this time just for them to now have issues that were going to delay me even more. Again, no apology. Oh he might have said sorry but it was in relation to "s**t happens". No one took personal responsibility for me having to wait nearly three hours when I was told it would be one. No one apologized for the original radio issue itself, ever. Which was a major inconvenience over the duration of the time I've owned the truck. I asked to speak to someone in customer service and someone named JR appeared out of nowhere. He was just as indifferent if not more so than the service advisor. One other thing, as to my extended wait, while I was waiting I checked the GPS location of my truck a couple of times. Each time it appeared to be in the parking lot. I wish I had walked to where it was supposed to be so I could verify that but I just figured it was off a bit. But then, after checking the status after two hours I checked the location again and this time it was different. It's clear to me that while I was waiting so was my truck. That is unacceptable and unforgivable. They knew I was waiting and I had made an appointment so there is no reason to delay working on my vehicle. Finally, I can say that after my experience today as well as a previous service experience, I will never buy another vehicle from Troncalli. Period. And in fact, my faith in Ram and related brands has been shaken by this experience. My suggestion to management at Troncalli is this. Take the word Service to heart. It shouldn't just mean working on people's vehicles. It should also mean providing proper customer service to your customers. I suspect most of your customers are people who bought their vehicle at your dealership. This means if you lose them at the service counter you've lost them at the sales counter as well. More
by cbougher
June 23, 2021
I had a great experience with Troncalli. Mirtha was great and made the whole thing very easy from the beginning. I would definitely recommend them. great and made the whole thing very easy from the beginning. I would definitely recommend them. More
by docjag99
Employees Worked With
Mirtha Valencia
June 15, 2021
Tylor from Trancalli Jeep was amazing handling my out of town purchase. I’m From Tampa they are in GA. The best customer service I’ve ever had at a dealership. Read his email is awesome . town purchase. I’m From Tampa they are in GA. The best customer service I’ve ever had at a dealership. Read his email is awesome . More
by ladyj815
June 15, 2021
Tyler was great. This Jeep was hard to find. Tyler answered me when Troncalli was closed and get the deal done next day. Super easy, process was painless. Tyler did a great job at orientation, which answered me when Troncalli was closed and get the deal done next day. Super easy, process was painless. Tyler did a great job at orientation, which was super helpful. Thanks! More
by Larrytorri
Employees Worked With
June 14, 2021
After having a bad experience at another dealership, I went to troncalli to check out gladiators. Zach came right out to assist me while other salesman just watched me walk the lot.i told Zach about my b went to troncalli to check out gladiators. Zach came right out to assist me while other salesman just watched me walk the lot.i told Zach about my bad experience at the last dealership and he promised this experience would be different. After a test drive, we sat down and Zach instantly started looking for incentives to save me money. The breakdown of the vehicle cost,taxes,tag,interest rate and payment was great. It was the main reason I left the first dealership who was trying to hide all of this info. The overall experience was great and I am a proud new owner of a 2021 gladiator More
by Marlan weatherspoon
Employees Worked With
Zachary Buchan
June 13, 2021
Troncalli had the best deal we could find online, so we showed up to the lot and found that it truly was a great deal. The service was excellent for us - no one was pushy, the environment was relaxed and p showed up to the lot and found that it truly was a great deal. The service was excellent for us - no one was pushy, the environment was relaxed and professional, and most importantly - we got a great deal and left with an amazing vehicle. More
by itsalison
Employees Worked With
Kammy Yarbrough, Stephen Bun
June 10, 2021
If your not in front of Tyler he could not be botheredI If your not in front of Tyler he could not be bothered I thought a possible trade would be good for both of us,as I live in another state Once they If your not in front of Tyler he could not be bothered I thought a possible trade would be good for both of us,as I live in another state Once they looked up my trade ,then came the arrogance Even Accused me of a rollback on my odometer Then he became even more belligerent ,after he told me to bring it to a car max Once I did the prices were 6,000 different Stay away More
by Gfain61
Employees Worked With
Tyler Grant
June 09, 2021
All I can say it is the best dealership I ever worked with in my life from the sales man finance lady and the sales manager perfection. They have a customer for life. with in my life from the sales man finance lady and the sales manager perfection. They have a customer for life. More
by Dclumley59
Employees Worked With
Gian Dev , Kammy Yarbrough, Greg Gantner
