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Troncalli Chrysler Jeep Dodge Ram
Cumming, GA
1,957 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area.
Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,957 reviews
September 11, 2022
Enjoyed working with Tyler Grant. He made the entire experience very stress free. The best part was his expert knowledge of the Jeep TrailHawk and the way he explained the operation o He made the entire experience very stress free. The best part was his expert knowledge of the Jeep TrailHawk and the way he explained the operation of the vehicle. Especially the electronics. Great customer service! More
by Vcsmyrna
September 11, 2022
1st time purchasing a Jeep brand and couldn’t be happier from the treatment provided. Everyone was super helpful throughout the process and treated me with upmost respect. Even the finance folks were great, from the treatment provided. Everyone was super helpful throughout the process and treated me with upmost respect. Even the finance folks were great, they were and not pushy like typically found at dealers. I highly recommend this dealer. More
by jeffrey.grzybowski
September 11, 2022
Was looking to buy a used 2021 1500. Unfortunately they decided to violate the Georgia Consumer Law on adding non-governmental fees. The issue was pointed out but they would not comply Unfortunately they decided to violate the Georgia Consumer Law on adding non-governmental fees. The issue was pointed out but they would not comply More
by n7qpp
Employees Worked With
Chris Graver
September 09, 2022
Had an excellent experience buying a car here. They made it a very non stressful event. Very helpful every step of the way. Excellent communication. They made it a very non stressful event. Very helpful every step of the way. Excellent communication. More
by Iluvdiznee
September 09, 2022
Fantastic sales people . Got me into a nice truck super fast . Love the service I received Got me into a nice truck super fast . Love the service I received More
by Tenjam
September 07, 2022
Sales Department, and Bill Smith, are a delight to work with. Bill is very knowledgeable about how the displays, radio, and all the other electronics in the car I purchased work and how to set properly. with. Bill is very knowledgeable about how the displays, radio, and all the other electronics in the car I purchased work and how to set properly. He never failed to call me when he said would or when new information was available. I cannot say enough about him. In addition, the finance manager I met with to sign the paperwork was able to explain what I was signing and in particular how the extended warranty plan with Mopar works in plain, everyday English. He also gave me the paperwork I would need to get my poro rata refund due back from Mopar for the car I traded in. The only negative about the dealership is your service department, in particular one of the Service Managers, who was just plain rude and talked down to me a week or so ago. In fact, I will most likely bring my new car to another dealership due to the unprofessional, detached customer service representatives in the Service Department. More
by SJDIEHL
September 06, 2022
I now have a 4th appointment at Troncalli to fix the same issue. Transmission related. First time they replaced the valve body which did not fix the issue. 2nd time they replaced the tramsmission (with a issue. Transmission related. First time they replaced the valve body which did not fix the issue. 2nd time they replaced the tramsmission (with a remanufactured transmission), that transmission failed. 3rd time they replaced the transmission again (another remanufactured one). As a result of that 2nd transmission replacement my Hwy gas mileage has now dropped from 20 MPG avg (4x4 ram 1500 Hemi) to 16 MPG. Significant drop due to a transmission replacement. Approximately 65,000 miles on the truck. On the 3rd transmission now. Each time I make an appointment (which is usually at least a week out) then I have to wait for service and in 2 cases wait for a transmission. This has been ongoing for months now. I contacted Ram and their suggestion was to google dealers in my area and try another, not really helpful More
by SeanV
Employees Worked With
Joe Matriani
August 31, 2022
Great team and awesome customer service. Seamless in the buying process and information provided. James Segnitz took great care of me. Absolutely love my Cherokee. Thanks Kammy for the gre Seamless in the buying process and information provided. James Segnitz took great care of me. Absolutely love my Cherokee. Thanks Kammy for the great conversation during closing. You will love this team and the professional manner in which they operate. More
by Marlene
August 29, 2022
Great experience getting a car here. I appreciated the low pressure environment. Was a pleasure to work with Bill and Chris. Both are knowledgeable, professional, and invaluable membe I appreciated the low pressure environment. Was a pleasure to work with Bill and Chris. Both are knowledgeable, professional, and invaluable members of you team. More
by r10scott
