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Troncalli Chrysler Jeep Dodge Ram
Cumming, GA
1,955 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area.
Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,955 reviews
August 03, 2023
July 30, 2023
Awesome customer service. They bent over backwards and worked with me to help me get the Jeep I came in for. They really impressed me to get me what I wanted. They bent over backwards and worked with me to help me get the Jeep I came in for. They really impressed me to get me what I wanted. More
by baperra
Employees Worked With
Stephen Martin
July 27, 2023
Truly couldn't have been a better experience start to finish! I got way more than I expected in my budget! Would 100% make the drive from Smyrna to buy from Troncalli again. finish! I got way more than I expected in my budget! Would 100% make the drive from Smyrna to buy from Troncalli again. More
by jmrauga
July 25, 2023
Went on a fluke, left with a vehicle. Impressive staff, I've had several bad dealer experiences around Chattanoonga, but an ad led me to Troncalli. It was a worthy 3 hour drive. Thank Impressive staff, I've had several bad dealer experiences around Chattanoonga, but an ad led me to Troncalli. It was a worthy 3 hour drive. Thank you Tyler, Larry, Michael and Kammy. More
by t3ferguson
July 21, 2023
Unfortunately, I can't rate them lower. Our salesperson David was phenomenal. Every other aspect of the car trading/sales/finance process was painful. setting an expectation is important Our salesperson David was phenomenal. Every other aspect of the car trading/sales/finance process was painful. setting an expectation is important and I feel like I was told one very positive story to make the trade and sale and the actual delivery process was entirely different. Our trade in was valued well over the sales price of the new vehicle. Since the close of escrow... three weeks ago... they have received the money from the sale of the new vehicle.... and have sold my trade vehicle. We still have not received a check for the balance. As I mentioned in the beginning of my diatribe, setting the expectation is important. To tell a customer, "You'll cut them a check for their vehicle", then not pay them for weeks leaves a bad taste in your mouth. We will no longer do business with Troncalli in the future... Sales or Service of our new vehicle!! More
by Unhappy Customer
Employees Worked With
David Gillis
July 20, 2023
Great experience working with bill and Ryan they got me the deal and vehicle I was looking for would absolutely return for another one ! the deal and vehicle I was looking for would absolutely return for another one ! More
by pburroughs23
July 14, 2023
Awesome service and quick purchase time. Couldn’t ask for a better experience. Excited for the new Wagoneer. Couldn’t ask for a better experience. Excited for the new Wagoneer. More
by anthonychalfant
Employees Worked With
July 07, 2023
Bill Smith exhibited excellent customer service and was very helpful. He took the time to explain the features of the vehicle and was extremely friendly and knowledgeable. very helpful. He took the time to explain the features of the vehicle and was extremely friendly and knowledgeable. More
by djordan5
Employees Worked With
July 06, 2023
This is why I LOVE working with family-owned dealerships. Michael Penoyer and his sales managers helped me AND my wife over the holiday weekend. They went over and above and helped us in ways other dealers j Michael Penoyer and his sales managers helped me AND my wife over the holiday weekend. They went over and above and helped us in ways other dealers just wouldn't. Issues kept coming up in the process on our end but they stayed with us and earned a family of customers for life. I highly recommend Troncalli and when you go, do yourself a favor and ask for Michael Penoyer. He is so knowledgeable about all the cars on the lot, he is patient and very helpful. He and everyone (Managers Thomas & Chris) want you to be happy with your next vehicle. These are also our fist Mopar cars and love them. Best tech, best safety features, cool looking and fun to drive. Kammy in Finance helped with closing these loans and she spent all the time needed to get us in the best position possible. More
by cb
