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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,988 Reviews
Since 1951, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,988 reviews

September 20, 2016

Surprise call from Will Jenkins turned into purchase of new vehicle. The dealership is friendly, fast and very pleasant. I highly recommend this dealership. W More

by fran05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wolfswinkel, Willie Jenkins, Derek Langley
September 19, 2016

Very easy pleasant process I did not expect to purchase a car when we arrived at the dealership. I was initially greeted by Rusty, a superb salesman. We settled on a Chrysler More

by ljerrytaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen, , Rusty Honiotes
Oct 14, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for your compliments about Rusty and review of your experience with us!

September 10, 2016

Quick and easy Extremely pleased, greeted me right away and immediately took care of my service needs. Christian knew my name, got my part brought it out to my car a More

by MyDaughtersFirstCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pearce
Oct 14, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for posting the service review! Glad to know Christian got your service visit handled so efficiently.

August 31, 2016

Best purchasing experience! Rusty Honiotes was a pleasure to work with. The team had us in our new vehicle in no time. From my client advisor to finance the experience was top no More

by lschultz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Honiotes
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

We appreciate your compliments about Rusty and glad that your kids enjoyed the play area. It is our goal to make sure the purchase process is free of all pressure - whether its the "pushy" sales practice that plagues many showrooms or bored family members saying "when will this be over?" We look forward to making your routine maintenance visits pleasant as well and wish you many happy miles until then.

August 22, 2016

Long wait I purchased my 2014 Dodge Ram 1500 from Troncalli and also purchased the Mopar vehicle protection product for the vehicle. My truck came due for an o More

by Captain Kirk
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

I apologize that your visits to our service department have been during unusually busy times. Our express lane was added in response to customers who preferred the convenience of being able to drop in at anytime for routine maintenance. However, there are periods, often just coincidentally, that we get quite a few customers coming in at the same time which can cause longer wait times. We do still take appointments upon request for oil changes and would be happy to schedule one for you. As wait times can vary even with set appointments, just give us a call before coming in and our service advisors will be glad to give you an estimated wait time before you get to our service lane.

August 21, 2016

Pleaesant shopping and no high pressure. Sales personel were very professional and knowledgeable. Once we picked out our Jeep Wrangler, the financing and other paper work such as title appic More

by Richard F
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass, Derek Langley
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

Nothing captures the freedom of the open-road, paved or unpaved, like a Wrangler. We hope you enjoy many happy travels and thank you for posting your review!

August 12, 2016

New JK Unlimited excitement This is my second vehicle from Troncolli. Will Jenkins is an excellent staff member to work with. I never felt like I was pressured or was being "sold More

by cartwrightmedics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Jenkins, Derek Langley
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

Will is definitely an expert in Jeep features - and thank you for commenting on the fact that you never felt any pressure. We like to know that our customers appreciate our preference to make car-shopping a process of Q&A & feature explanation so that our customers make an educated purchase decision as opposed to being "sold" a vehicle. Great time of year to be out in a Jeep - enjoy!

August 11, 2016

Great Experience! I called to inquire about a pre-owned truck that was listed online. I was fortunate to get "Cotton" on the phone when I called. He was very profession More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Len "Cotton" Cottonjim
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

We always love to hear when our customers have been treated well and did not feel any pressure during the process. Thank you for posting your compliments about Cotton!

August 11, 2016

Excellent The sales rep was understand to my requests and very friendly. He was able to accomadate the request. I would highly recommend them to other More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for posting a review!

August 09, 2016

Awesome experience, no run around I was looking for a larger more family friendly car to suite our growing family. The staff at Troncalli gave me an awesome deal on a 2013 Mazda CX-9. More

by Mazdamom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shiver, Derek Langley
Sep 10, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

So glad Bob helped you find the perfect family vehicle and was even lucky enough to get to hold your baby! We hope you and your family enjoy many happy adventures in your CX-9!

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