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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,988 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,988 reviews

May 02, 2017

This place stands in a class all to its self. A1 From service to sales. This place is one of a kind. I doubt there's anywhere on this planet that can beat the level of quality care and sincerity of h More

by CaliDrive831
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Estes, Rusty Honiotes
May 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Your comments about the integrity and professionalism of our staff are the highest compliments we could strive for - thank you for your review and the opportunity to earn your kind words.

April 28, 2017

Issues addressed by GM personally. Mr Rudd contacted me personally today to address my concerns. While it is too late to remedy many of my complaints retrospectively pertaining to the c More

by WCagle
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clifford Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Apr 28, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Mr. Cagle thank you for speaking with me today. I have addressed each of your concerns and apologize for poor communications and customer service. We will use these as opportunities to train our staff and improve our processes. It is our goal to provide excellent customer satisfaction as it has been for over 60 years. I am happy that Firestone agreed to pro-rate the tire issue and cover 65% of the expense for new tires as the warranty on tires is covered by the tire manufacturer and not Ram. Please let me know if we can assist you any further. Sincerely, Clifford Rudd, GM

April 28, 2017

Excellent sales professional and trouble-free transaction Chris was excellent to do business with and respnded to my purchase interest. This created a very pleasant environment which lead to my purchasing a v More

by Jeep Renegade purchaser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Very professional, patient and responsive. Excellent to do business with., Chris Klass
May 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for posting your review and compliments of Chris!

April 27, 2017

Easy, Honest Chris was as authentic as it comes! Sales Managers are ALWAYS amazing(Tye)! Got the car I exactly wanted from out of state, had it there in two day, More

by cbh3slh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tye Bergquist, Chris Klass
Apr 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for posting a review of your (5th!) purchase with us and compliments about Chris. We truly appreciate the loyalty!

April 10, 2017

Poor & Disrespectful Service Antwan and Bruce were effective in waisting our time. Bait and Switch con artists. Drove an hour and 20 minutes from Dallas, GA after a conversation More

by Mr and Mrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick, Bruce Belanger, Antwon Moore
Apr 11, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Our management team is actively working to find a solution and we apologize if any interaction was perceived as disrespectful.

Apr 12, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We apologize for the poor communication during phone conversations and your visit to our dealership. We have reviewed how we could have communicated better after your original representative had to leave for a family emergency. Our management has attempted to contact you on several occasions to assist you further and is awaiting your response.

April 05, 2017

Excellent customer treatment Matthew Taylor, my sales rep, and Derek Langley, business manager (financial adviser) were great to deal with - they put together a transaction to fit More

by Repeat customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Taylor
Apr 06, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the compliments about Matt & Derek and the 5-star rating - we really appreciate your time in posting!

April 02, 2017

Amazing! Brandon was excellent and very truthful the staff was friendly and not overwhelming. I highly recommend this dealership when you go ask for Brandon Ch More

by Cheryl404
Recommend Dealer
Yes
Employees Worked With
Brandon Champe
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for your recommendation of Brandon and rating your experience with us!

April 02, 2017

Smooth, easy transaction Purchased 8 seat Pacifica with excellent assistance from Tyler Grant. Researched internet, prompt call back, several email exchanges and one trip to More

by Donald Kaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Glad your purchase was a smooth and easy transaction - we appreciate your review!

March 30, 2017

Good Experience These folks were very good to work with. They didn't try to upsell me, they just listened and showed me options. I pretty much knew what I wanted More

by artjennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Glad you got the exact car you were looking for - thank you for the 5-star review!

March 26, 2017

Great experience! Called about a specific vehicle and was able to purchase that vehicle same day. Rusty was awesome, made us feel like family. Hands down the best sales More

by KJakab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Honiotes
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Your kind words about Rusty and the dealership are greatly appreciated - thank you for rating your experience with us!

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