Back

Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,988 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
Contact Dealership

818 Atlanta Rd

Cumming, GA

30040

Directions

By Type

Showing 1,988 reviews

June 22, 2017

Exactly what I wanted Chris and the Troncalli team went out of their way to help me get the exact Jeep Grand Cherokee I wanted. Would highly recommend this dealership, and More

by ToddC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 22, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We are happy when our customers are happy - glad to know that Chris helped you get the exact Jeep you had in mind.

June 21, 2017

Trust Worthy Experience I rated the dealership 5 stars overall based on my experience. I felt that I got a fair price for my Jeep Sahara and felt that I would be able to tru More

by VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 22, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We appreciate your compliments about Chris and 5 star rating - thank you for posting!

June 17, 2017

Love Troncalli Great service! Great experience this is the 7th or 8th car we have purchased and we will continue to come back! Tye and James, the finance manager ar More

by Chrisham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James in Finance , Tye Bergquist, Chris Klass
Jun 22, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We are honored to be your dealership of choice car after car - thank you for your loyalty!

June 08, 2017

Your next car from Chris at Troncalli - Best Value! The Troncalli dealership in Cumming GA (Dealer #88920, Phone# 678-244-4100) is very comfortable, has an abundant selection of vehicles, and has great More

by Mike - AOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 14, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Chris is always going the extra mile for the customer to find the right car. We can't wait to see you again at Troncalli.

June 02, 2017

The quality of Troncalli's customer service is abysmal My name is Mark C. McMasters and I live in Alphaetta. Had abysmal customer service at their Subaru store last year for reference, so I guess that I sh More

by Aerospeed1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New sales
Jun 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Mr. McMasters, We reached out to you on several occasions to assist. Our general sales manager spoke with you by phone in an effort to assist and find another Wrangler that met your specifications and you did agree to meet with him to see what we could do to help. However, you did not keep the appointment but instead attempted to post a poor review on dealer rater for several days in a row. As Dealer Rater does not make negative reviews immediately public, you continued to write or amend your review to make it go live, even during our GSM’s attempt to assist. The reason vehicles still show in our inventory when sold is that the inventory feed from FCA USA, LLC, takes a few days to update. We do not report new vehicle sales the same day but instead wait until all deals are funded and complete. This process is not unique to our dealership or the brands we sell. We apologize and did reach out to genuinely help you find the Wrangler you preferred. Sincerely, Clifford Rudd

Jun 27, 2017 -

Aerospeed1 responded

General sales manager was great and he took the time to chat about a lot of things (2018 Wrangler speculation included). I don't remember firming up an actual time the next day to come to the dealership. If memory serves, it was a holiday weekend and your dealership was opened on Sunday before the holiday. I don't miss appointments and usually give myself plenty of time to get there early. Please show me (electronically or in print) said missed appointment. I edited the sales person's name out of the review AFTER it was explained to me that FCA USA, LLC controlled the inventory feed. I do apologize for the edit, but never once was my review slanderous or profane. I've had two strange (and unacceptable) dealings with two different Troncalli branded dealerships, and unfortunately, I fail to see how I will receive the great customer service that your dealer website(s) proclaims. Mark C. McMasters

Jun 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the quick reply Mr. McMasters - if you are still in the market for a vehicle we remain happy to assist and look forward to hearing from you. Our staff will do their best to help you find the Wrangler you are looking for.

June 02, 2017

Go to Chris next time you need a car Chris was recommended to me by a close friend and I am extremely happy that he was. The search for the exact model of jeep that I wanted was particula More

by Dld1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 07, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review. Chris is always going the extra mile to help the customer.

June 01, 2017

Good Cars, Fair Prices, Great Service This is the only dealership to actually give me a fair value for my trade-in. My challenger RT is very unique and fairly priced. It also does not More

by Jason M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Klass
Jun 07, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review. Chris is always going the extra mile for the customer to get exactly what they want.

May 31, 2017

Fantastic no pressure transaction Usually when I walk on to a car lot, my anxiety builds to the point that I look around a few minutes then leave before anyone can come out to talk to More

by RyanW200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick - Used car manager, Rusty Honiotes
Jun 07, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review. Rusty is always gong above and beyond to make sure the customer finds the right car.

May 31, 2017

Painless buying experience! Chris listened to what I wanted in a new Grand Cherokee, pulled several and talked through which would be best! Painless buying experience! I would More

by MamaYoda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 07, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review. Chris is always going the extra mile for the customer.

May 28, 2017

Simple and clean I took a lot of time discussing and testing features on multiple trim levels. It took a bit of time, but I didn't get pressured into anything. Chris w More

by Amar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 07, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review. Chris is always going above and beyond to get the customer the right car.

...
148
...