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Troncalli Chrysler Jeep Dodge Ram
Cumming, GA
1,988 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area.
Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,988 reviews
May 29, 2018
NOT a good sales experience I lived in Cumming for many years and usually took my old Ram here for service with no complaints. So when it came time to buy a new truck I started m I lived in Cumming for many years and usually took my old Ram here for service with no complaints. So when it came time to buy a new truck I started my search here and reached out to a few other dealerships as well. After several weeks of research, I ended up agreeing (verbally and via email) to a price with this dealership on a Monday morning - the last day of the month. BUT, by the time I got to the dealership in the afternoon to sign the paperwork, they had sold it to someone else. I understand that this happens quite often and the dealership's stance is that they can't take the chance on losing the sale to someone else on the off chance that you might not show up. And, although I do not recommend this dealership, if you absolutely have no other choice, here are some suggestions to potential customers... 1. Whatever price you agree to over the phone, get it in writing and get to the dealership AS FAST AS humanly possible - but don't be surprised if they still end up selling it to someone else before you get there. 2. DO NOT try to negotiate. Just pay the over-inflated price they tell you to pay because if you do try and negotiate they will accuse you of, and I'm quoting the general manager directly, "squeezing every last dollar out of the dealer and playing games". Yeah, because how dare you try to get the best deal you possibly can for your $40k investment. 3. DO NOT be surprised if you leave feeling that you've been misled, bamboozled, and lied to. In fact, I'm sure if they respond to your review, they will have a complete fabrication of the events that led them to sell the car they were holding for you literally while you were driving up there to sign the paperwork. Although, the Sales Manager will be more than willing to tell you to, and I quote "hang out in the lobby for a few hours while we wait for financing to get approved on the other buyer, because the deal isn't closed until the keys are handed over and the money is in house" and you may still have a chance to get that truck they had already agreed to sell to you in the first place... wait, what, seriously??? In hindsight, I'm actually glad the purchase didn't work out because I found a much better deal on a truck that I like a lot more from a dealership in McDonough. And the best part was, they were friendly, polite, and honest. Highly recommend Sons Auto Group in McDonough. More
by Adam
Employees Worked With
Other Employees :
Erik Brinkman - the condescending general sales manager, Matt Taylor
May 27, 2018
Painless Car Buying Chad Giller was very helpful. He knew what we wanted and helped us to get it as painless as possible! We went to about 9 different dealerships and thi Chad Giller was very helpful. He knew what we wanted and helped us to get it as painless as possible! We went to about 9 different dealerships and this one was our 1st stop and also ended up being our last one of the day too! More
by Kim14
Employees Worked With
Chad Giller
May 27, 2018
Great customer service! I was "just looking" at a new Dodge Charger (owned a 2011 and a 2013 R/T before) and met Rex. He was able to take great care of me. It was already pre I was "just looking" at a new Dodge Charger (owned a 2011 and a 2013 R/T before) and met Rex. He was able to take great care of me. It was already pretty late when we arrived at the dealership, but Rex was not worried about what time it was. They even pulled the car out of the showroom so I could take it for a drive. After the drive I knew that was it. I am now the owner of a beautiful 2018 Dodge Charger Daytona in Red Octane! Thanks Rex for your for your great service and patience and Kim Shelley for closing the deal! More
by cathynorwood
Employees Worked With
Cole Barker, Rex Kilpatrick
May 26, 2018
Great experience The sales person was very professional and pleasant. My wife and I felt like he did everything he could to be accommodating and find us the truck w The sales person was very professional and pleasant. My wife and I felt like he did everything he could to be accommodating and find us the truck we wanted. More
by DS
Employees Worked With
Steve Radford
May 26, 2018
Great salesman Will Jenkins was great, he worked to fill my needs which were pretty narrow. And although i did not get the exact payment i wanted. I left with a grea Will Jenkins was great, he worked to fill my needs which were pretty narrow. And although i did not get the exact payment i wanted. I left with a great new vehicle that I’m satisfied paying a little extra a month for. Thanks Will More
by Kristenk321
Employees Worked With
Willie Jenkins
May 20, 2018
Steve Radford was amazing, but Not the finance/contract dept Mr. Radford is a great guy. He was amazing with making us a good deal and even better experience for my daughter’s first car experience. But what I di Mr. Radford is a great guy. He was amazing with making us a good deal and even better experience for my daughter’s first car experience. But what I did not like was the finance dept. The gentleman working the contract tried to get me to sign into a high interest rate deal. I knew I had great credit, and said no. Before I left the deal, he dropped the interest rate by 2%. Integrity is important to me, and I only bought the car because Mr. Radford was amazing, and gave us a good deal on the car. Lastly, make sure you get two keys with the car. Ours had one. Mr. Radford did help with that and got us a second key. He is the main reason I’d go back. More
by Coach0019
Employees Worked With
Steve Radford
May 18, 2018
Great experience From start to finish the whole experience was painless and easy. Steve was phenomenal and really spent the time to explain everything while not pressu From start to finish the whole experience was painless and easy. Steve was phenomenal and really spent the time to explain everything while not pressuring us to rush into a purchase. I will definitely recommend him to our friends and family! More
by Blaketb
Employees Worked With
Steve Radford
May 16, 2018
Excellent service by Steve Over the past couple months Steve would send me over vehicles that we were looking for. He made himself available to us when ever we needed him. He wa Over the past couple months Steve would send me over vehicles that we were looking for. He made himself available to us when ever we needed him. He was great! More
by Phillip
Employees Worked With
Cole Barker, Steve Radford
May 15, 2018
Chad was great! Chad and everyone at the dealership were very helpful and friendly. He helped us over the phone and at the dealership. We were given the opportunity Chad and everyone at the dealership were very helpful and friendly. He helped us over the phone and at the dealership. We were given the opportunity to drive several Jeeps. He was also assisted us with getting the financing done. More
by rollie08
Employees Worked With
Chad Giller
May 12, 2018
Great! Making a big purchase like a car can be stressful, this is my 2nd car with them and each time it was a pleasant experience. Tyler took the time to pat Making a big purchase like a car can be stressful, this is my 2nd car with them and each time it was a pleasant experience. Tyler took the time to patiently listen to what I was looking for and help me make a solid choice by looking at various options, as I initially started my search a bit indecisive. I didn't feel pressured, or uneasy. It was a smooth positive experience. More
by ChristineE
