Trinity Cadillac - Service Center
Englewood Cliffs, NJ
230 Reviews of Trinity Cadillac - Service Center
Trinity is excellent! In customer service, attention to detail, professionalism, time value to customer needs and friendly reception. From the moment you enter until the work is completed, your Trinity exp detail, professionalism, time value to customer needs and friendly reception. From the moment you enter until the work is completed, your Trinity experience is rewarding! So glad it’s part of the Bergen County family 😃 More
The only lady advisor is super rude I'm there today for oil change . The only advisor is a lady and super rude.I never talk some car service advisor rude like her.already Complaint with I'm there today for oil change . The only advisor is a lady and super rude.I never talk some car service advisor rude like her.already Complaint with cadillac. More
Helpful and informative I went in for an unexpected tire issue. Walter was professional and informative. Once problem was corrected, he was kind enough to explain how the tir I went in for an unexpected tire issue. Walter was professional and informative. Once problem was corrected, he was kind enough to explain how the tire protection worked and honestly changed my whole mood.. I left there very satisfied.. thank you. More
Helpful and informative Peter was very friendly to my husband and I. We were there to return our leased vehicle and Peter helped us with the process in a timely manner and in Peter was very friendly to my husband and I. We were there to return our leased vehicle and Peter helped us with the process in a timely manner and informed us about what we can expect after doing so. Thank you very much Peter. More
Horrible Service Experience, Called To Rectify,No Return Cal On Monday the 19th of January I called the dealership to see when they would be able to perform an oil change service as there was a coupon online for On Monday the 19th of January I called the dealership to see when they would be able to perform an oil change service as there was a coupon online for a FREE service for all first time customers. I was scheduled for 2:00pm. I arrived at the dealership at 1:45pm. I was written up by the service manager Mr. Fontana and I explained to him this is my first visit and I also have other Cadillac products and a corvette. I am looking for a new dealership to service my vehicles and the coupon brought me in. I sat and waited for 2 hours and 17 mins and I asked the service consultant Walter when my truck would be done and if it needed anything. He said sorry for the long wait and its being washed, and if I didn't want to wait he would give me a voucher. I was already there for 2 hrs. and 17 mins, what's another 20mins with no one giving me status of my vehicle. Finally I was told my vehicle was completed, I asked for a copy of my multipoint and I wasn't given one. I left the dealership and checked my tire pressures and there was a 15 to 20 psi difference in the all 4 tires either over inflated or under inflated, I went to use my washers and they didn't fill my washer fluid, wait there is more....They told me I didn't need anything ...I checked my air filter and it was literally clogged... as I also explained to them this is my work site escalade, so you would think they would be able to check such items. SO that tells me they didn't check anything that the invoice said and all they did was change the oil if they even did that....I wouldn't know...I called the next morning and spoke to Walter and explained my distrust and what occurred, he apologized many times and I requested Tom Fontana to call me ASAP. Well guess what, I never received a call, like all car dealerships this guys afraid to here his department doesn't do what the paperwork says and who would have paid for my tires from what they did. I said to Walter If you told me I needed $5000.00 worth of work I would have said take me home to get my 2015 Escalade and keep the 2008 and let me know when its done......GREAT FIRST VISIT and ONLY.....Double check your vehicle when you leave that place, as they do not do what they say or even return calls.....I will be contacting the BBB and issuing a consumer/consumer alert for falsifying documents in regards to what they state. If I was called back and a resolution offered to me, even just relook over the vehicle and adjust the tire pressures WHILE I watch, I would have been happy. But now I am pissed off! More
PHENOMENAL!!! In this time of GM recall hysteria, it is so reassuring to know that my Cadillac XLR roadster is in the hands of Mr. Fontana and his crew at Englewoo In this time of GM recall hysteria, it is so reassuring to know that my Cadillac XLR roadster is in the hands of Mr. Fontana and his crew at Englewood Cliffs Cadillac. I was greeted quickly and after the initial diagnostic assessment of the problem, I was informed what would be done. The repair was in a timely manner and the professionalism shown was very much appreciated and without equal. As a physician, they respected my time. The waiting area is very comfortable and thoughtful. I would highly recommend anyone who is a Cadillac owner to come to Englewood Cliffs Cadillac for their future purchases and their extraordinary service. More
Delivering excellence This is truly a crown jewel car dealerships. I've been in for service of my beautiful Cadillac CTS and everyone from the sales and service department This is truly a crown jewel car dealerships. I've been in for service of my beautiful Cadillac CTS and everyone from the sales and service department is such a pleasure. When I purchase a vehicle or have it serviced I prefer to be treated the way I would treat someone.....with politeness and respect. This dealership and it's staff does just that. I always feel good when I enter the dealership, while I'm there and on the drive home. I highly recommend anyone considering the purchase of a vehicle or just to have their car serviced to visit englewood Cadillac. I give them a heartfelt thanks. I look forward to many more miles of excellence from my Cadillac. More
Jose assisted me and helped me with all the issues I was having with my 2011 Cadillac srx. There was no wait when I got to service. They had all my issues stored in the computer from my telephone call. Jo having with my 2011 Cadillac srx. There was no wait when I got to service. They had all my issues stored in the computer from my telephone call. Jose reviewed and made sure that all my issues were on the service ticket. After I left the dealership He followed up with me to let me know the status. The service and prompt response was great. I would recommend service at this location anytime. More
I was stuck in North Jersey after my 2010 CTS became mechanically disabled. I had not even purchased my vehicle from Englewood Cadillac but because my vehicle was still under warranty and they were the mechanically disabled. I had not even purchased my vehicle from Englewood Cadillac but because my vehicle was still under warranty and they were the closest dealer, it was towed there for work. I was very pleased with them. They could not do enough to help me even though I had not purchased from them. Thank you again Jose and crew. More
I came in a the last minute and before I finsin with my vehicle problem . It was in then to my surprise it was out in less than 20 minutes without a charge. This is the second time I come with a problem an vehicle problem . It was in then to my surprise it was out in less than 20 minutes without a charge. This is the second time I come with a problem and it was handle just as quick. A month ago I needed to replace my transmission. They sent picture so that I could see what they were doing since my days are sent at work. Another great job. More