Trinity Cadillac
Englewood Cliffs, NJ
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Everyone was very friendly. Was greeted and adressed by a team member as soon as I walked in. Everyone was very helpful and constantly was checking in on me. Was contacted by 2 sales managers and a sales p team member as soon as I walked in. Everyone was very helpful and constantly was checking in on me. Was contacted by 2 sales managers and a sales person after I received my car. They are very eager to help and answer any questions you may have. I have leased and financed cars before and this has been the best experience I have ever had. More
I was initially drawn in from a television commercial on the Luxury SRX and it's amazing 'standard' features and lease pricing advertised. But when I met with Jerome Barnes, not only was I blown away with the Luxury SRX and it's amazing 'standard' features and lease pricing advertised. But when I met with Jerome Barnes, not only was I blown away with his level of knowledge, but I was also shown the highest level of customer service and unsurpassed professionalism. I was given a tour of the immaculate facilities, taken on a test drive, 'wowed' with the SRX's impressive options and Jerome's skilled knowledge of them all! Not only was the Cadillac SRX packed with amazing and unbelievable features, the customer service really sealed the deal. By the time all was said and done, I had returned later in the evening with my husband, and we were happily driving home in our new SRX. As a first time Cadillac owner, who wasn't really considering buying for several months, only speaks to the level of expertise and customer service I was shown by Jerome and the entire team! I will certainly recommend to any friends and family who may be in the market for a vehicle to definitely come see Jerome, and all of the helpful friendly staff at Englewood Cliffs Cadillac. Thanks for showing me and my husband the kind of customer service that far surpasses any other car dealership we have been to. For being so accommodating, and NOT being the type of high-pressure salespeople that you'd expect to find at a car dealership. For being the exact opposite, which really makes the difference! To me, Englewood Cliffs Cadillac signifies, "LUXURY, QUALITY, & IMPECCABLE CUSTOMER SERVICE!" Warm regards, Jesse & Anthony Proud new 2013 Cadillac SRX owners! More
Highly recommend this dealership for anyone who is looking to purchase a new or used Cadillac. Our salesman Jerome Barnes was very courteous and extremely knowledgable. He truly made this experience looking to purchase a new or used Cadillac. Our salesman Jerome Barnes was very courteous and extremely knowledgable. He truly made this experience enjoyable and one that we will measure all others to. This was my first time purchasing a Cadillac and also my first introduction to a luxury brand and I truly want to thank englewood cliffs Cadillac dealership for making the whole experience fun for my wife and I. We purchase a new ats model right off the showroom floor and when the deal was finally over our salesman Jerome Barnes presented my wife with a gift....a brand new iPad...which is what I'm using to write this review! So wheather your looking for a Cadillac or not, make sure you stop in and enjoy a memorable experience!! More
I was in a car accident and totaled my 2006 300C. Went online to research buying another, and found this gorgeous mint condition 2006 300C at their dealership. Coming from out of state to purchase, withou online to research buying another, and found this gorgeous mint condition 2006 300C at their dealership. Coming from out of state to purchase, without seeing our "new" used car, was a frightening prospect. However, Dalton and all of his associates removed any stigma attached to putting my trust in folks I did not know. They became part of "our family" for a brief moment, walking us through every detail. When we arrived, I greeted Dalton with a big hug, feeling as if I knew him, and very grateful for all the work he performed on our behalf with financial and administrative details. Vosh and George were a fantastic team. So, thank you thank you to all of you. The loss of my first 300 was a bit traumatic, but driving this beautiful upgraded replacement, is an incredible blessing! You all are the best! More
Englewood cliffs is a customer service oriented company Englewood cliffs is a customer service oriented company They far exceeded my expectations and have gone the extra mile for my business The Sales and Englewood cliffs is a customer service oriented company They far exceeded my expectations and have gone the extra mile for my business The Sales and service team are not only knowledgeable about GM products - but have extensive knowledge of imported cars like Porsche and Range Rover I would absolutely go back and refer business back to Bill! Great Job Guys! More
Appreciation to the following: I give a rating of five Appreciation to the following: I give a rating of five to the persons who helped me. Special thanks to Jamie Burton, who treated me like family. Th Appreciation to the following: I give a rating of five to the persons who helped me. Special thanks to Jamie Burton, who treated me like family. Their honesty and patience was of great help to me. With Appreciation, Buddy W. Johnson More
Had to replace my auto due to flooding from hurricane Sandy. For anyone out there looking to purchase a new or certified Cadillac, make sure to look for Gino and Dalton. They are the very best! The d Sandy. For anyone out there looking to purchase a new or certified Cadillac, make sure to look for Gino and Dalton. They are the very best! The dealership is under new management and is fantastic. Everyone is focused, professional and knowledgeable! They offer the most competitive pricing as well. More
They were very friendly, helpful, polite, and not pushy at all. We live almost an hour away but it was worth the trip to buy our new Escalade. Sean was very helpful and answered all of our questions. An at all. We live almost an hour away but it was worth the trip to buy our new Escalade. Sean was very helpful and answered all of our questions. Andrew completed our lease paperwork in record time! The sales room was much more pleasant than other dealerships we've been to. We will definitely go back to Englewood Cadillac. More
I was looking for a car for the last four months and nothing felt right. When I got to Engelwood Cliffs Cadillac and I spoke with Bill and his team I thought this was the best place Ive been so far. And nothing felt right. When I got to Engelwood Cliffs Cadillac and I spoke with Bill and his team I thought this was the best place Ive been so far. And it was!!! Super nice, very helpful, and very knowledgable. When I picked up the car it looked beautiful. They did a fantastic job and if I was to buy another car in the future I would want to give them the business. Thanks Bill and thanks to all of you at Engelwood Cliffs Cadillac for your help. I love my new Escalade!!!! Best, Chris G. More
Having bought cars since I was 16 and now am 63, I have never experienced actual pleasure in purchasing a car as I did with Englewood Cadillac and Jerome Barnes. After driving 5 1/2 hours from Pennsylvani never experienced actual pleasure in purchasing a car as I did with Englewood Cadillac and Jerome Barnes. After driving 5 1/2 hours from Pennsylvania, upon walking in the door, I was in awe of how spotlessly clean this place was. The lounge was like stepping into someones living room: plush leather furniture, coffee maker, etc. Jerome (salesman) took me and my wife for a tour of the facility. Simply amazing. The managers from parts, maintenance, service, etc. were exceptionally friendly. Mechanics as well as other sales personnel were introduced along with the general manager and sales manager. At no time did I feel pressured. Jerome and I worked for close to 5 weeks on this particular deal. He kept in contact with me and exceptions were made on my behalf due to me having to complete jury duty which made it impossible for me to pick up the car. This dealership has something great going for it. Other dealers should follow suit. The staff, especially Jerome actually made me feel like part of the family. As previously stated, it was sincerely a pleasure to do business with these people as compared to the usual DRAG going to a car dealer where the norm is to squeeze every penny out of ya that they can.. Not at Englewood Cadillac! These people are professionals! After driving back home to Pennsylvania, I received a call from Jerome checking to see if we made it back ok. Jerome took pictures of my wife and me with our "new" Corvette. We couldn't be more happy. I would certainly recommend Englewood Cadillac to anyone looking to purchase a vehicle. I was floored by their inventory. Every model with so many colors and options to choose from. To sum up the dealership... Two words... PURE CLASS!! Ed. More