Trinity Cadillac

I was initially drawn in from a television commercial on the Luxury SRX and it's amazing 'standard' features and lease pricing advertised. But when I met with Jerome Barnes, not only was I blown away with the Luxury SRX and it's amazing 'standard' features and lease pricing advertised. But when I met with Jerome Barnes, not only was I blown away with his level of knowledge, but I was also shown the highest level of customer service and unsurpassed professionalism. I was given a tour of the immaculate facilities, taken on a test drive, 'wowed' with the SRX's impressive options and Jerome's skilled knowledge of them all! Not only was the Cadillac SRX packed with amazing and unbelievable features, the customer service really sealed the deal. By the time all was said and done, I had returned later in the evening with my husband, and we were happily driving home in our new SRX. As a first time Cadillac owner, who wasn't really considering buying for several months, only speaks to the level of expertise and customer service I was shown by Jerome and the entire team! I will certainly recommend to any friends and family who may be in the market for a vehicle to definitely come see Jerome, and all of the helpful friendly staff at Englewood Cliffs Cadillac. Thanks for showing me and my husband the kind of customer service that far surpasses any other car dealership we have been to. For being so accommodating, and NOT being the type of high-pressure salespeople that you'd expect to find at a car dealership. For being the exact opposite, which really makes the difference! To me, Englewood Cliffs Cadillac signifies, "LUXURY, QUALITY, & IMPECCABLE CUSTOMER SERVICE!" Warm regards, Jesse & Anthony Proud new 2013 Cadillac SRX owners! More

Highly recommend this dealership for anyone who is looking to purchase a new or used Cadillac. Our salesman Jerome Barnes was very courteous and extremely knowledgable. He truly made this experience looking to purchase a new or used Cadillac. Our salesman Jerome Barnes was very courteous and extremely knowledgable. He truly made this experience enjoyable and one that we will measure all others to. This was my first time purchasing a Cadillac and also my first introduction to a luxury brand and I truly want to thank englewood cliffs Cadillac dealership for making the whole experience fun for my wife and I. We purchase a new ats model right off the showroom floor and when the deal was finally over our salesman Jerome Barnes presented my wife with a gift....a brand new iPad...which is what I'm using to write this review! So wheather your looking for a Cadillac or not, make sure you stop in and enjoy a memorable experience!! More

I was in a car accident and totaled my 2006 300C. Went online to research buying another, and found this gorgeous mint condition 2006 300C at their dealership. Coming from out of state to purchase, withou online to research buying another, and found this gorgeous mint condition 2006 300C at their dealership. Coming from out of state to purchase, without seeing our "new" used car, was a frightening prospect. However, Dalton and all of his associates removed any stigma attached to putting my trust in folks I did not know. They became part of "our family" for a brief moment, walking us through every detail. When we arrived, I greeted Dalton with a big hug, feeling as if I knew him, and very grateful for all the work he performed on our behalf with financial and administrative details. Vosh and George were a fantastic team. So, thank you thank you to all of you. The loss of my first 300 was a bit traumatic, but driving this beautiful upgraded replacement, is an incredible blessing! You all are the best! More

Englewood cliffs is a customer service oriented company Englewood cliffs is a customer service oriented company They far exceeded my expectations and have gone the extra mile for my business The Sales and Englewood cliffs is a customer service oriented company They far exceeded my expectations and have gone the extra mile for my business The Sales and service team are not only knowledgeable about GM products - but have extensive knowledge of imported cars like Porsche and Range Rover I would absolutely go back and refer business back to Bill! Great Job Guys! More

Appreciation to the following: I give a rating of five Appreciation to the following: I give a rating of five to the persons who helped me. Special thanks to Jamie Burton, who treated me like family. Th Appreciation to the following: I give a rating of five to the persons who helped me. Special thanks to Jamie Burton, who treated me like family. Their honesty and patience was of great help to me. With Appreciation, Buddy W. Johnson More

Had to replace my auto due to flooding from hurricane Sandy. For anyone out there looking to purchase a new or certified Cadillac, make sure to look for Gino and Dalton. They are the very best! The d Sandy. For anyone out there looking to purchase a new or certified Cadillac, make sure to look for Gino and Dalton. They are the very best! The dealership is under new management and is fantastic. Everyone is focused, professional and knowledgeable! They offer the most competitive pricing as well. More

They were very friendly, helpful, polite, and not pushy at all. We live almost an hour away but it was worth the trip to buy our new Escalade. Sean was very helpful and answered all of our questions. An at all. We live almost an hour away but it was worth the trip to buy our new Escalade. Sean was very helpful and answered all of our questions. Andrew completed our lease paperwork in record time! The sales room was much more pleasant than other dealerships we've been to. We will definitely go back to Englewood Cadillac. More

I was looking for a car for the last four months and nothing felt right. When I got to Engelwood Cliffs Cadillac and I spoke with Bill and his team I thought this was the best place Ive been so far. And nothing felt right. When I got to Engelwood Cliffs Cadillac and I spoke with Bill and his team I thought this was the best place Ive been so far. And it was!!! Super nice, very helpful, and very knowledgable. When I picked up the car it looked beautiful. They did a fantastic job and if I was to buy another car in the future I would want to give them the business. Thanks Bill and thanks to all of you at Engelwood Cliffs Cadillac for your help. I love my new Escalade!!!! Best, Chris G. More

Having bought cars since I was 16 and now am 63, I have never experienced actual pleasure in purchasing a car as I did with Englewood Cadillac and Jerome Barnes. After driving 5 1/2 hours from Pennsylvani never experienced actual pleasure in purchasing a car as I did with Englewood Cadillac and Jerome Barnes. After driving 5 1/2 hours from Pennsylvania, upon walking in the door, I was in awe of how spotlessly clean this place was. The lounge was like stepping into someones living room: plush leather furniture, coffee maker, etc. Jerome (salesman) took me and my wife for a tour of the facility. Simply amazing. The managers from parts, maintenance, service, etc. were exceptionally friendly. Mechanics as well as other sales personnel were introduced along with the general manager and sales manager. At no time did I feel pressured. Jerome and I worked for close to 5 weeks on this particular deal. He kept in contact with me and exceptions were made on my behalf due to me having to complete jury duty which made it impossible for me to pick up the car. This dealership has something great going for it. Other dealers should follow suit. The staff, especially Jerome actually made me feel like part of the family. As previously stated, it was sincerely a pleasure to do business with these people as compared to the usual DRAG going to a car dealer where the norm is to squeeze every penny out of ya that they can.. Not at Englewood Cadillac! These people are professionals! After driving back home to Pennsylvania, I received a call from Jerome checking to see if we made it back ok. Jerome took pictures of my wife and me with our "new" Corvette. We couldn't be more happy. I would certainly recommend Englewood Cadillac to anyone looking to purchase a vehicle. I was floored by their inventory. Every model with so many colors and options to choose from. To sum up the dealership... Two words... PURE CLASS!! Ed. More

This was one of the best buying experiences for a car I can remember. In doing our homework prior to buying a car we decided we were going to take our time and if the right thing came up then we’d make th can remember. In doing our homework prior to buying a car we decided we were going to take our time and if the right thing came up then we’d make the purchase. That is what led us to Englewood Cadillac. We didn’t know anything about the dealership but we went by because we remembered seeing the dealership in passing. There were several reasons we chose to buy at Englewood as in a last ditch effort by a manager from another dealership gave it one last shot the day before we were headed to Englewood to close the deal. His mistake was that he was in full “sell” mode and nothing could have been more off-putting. When we first visited Englewood Jamie Burton was courteous and informative. We never got the sense that he was trying to “sell” us. We knew his objective was to sell a car but he didn’t allow that to interfere with making sure the purchase was right for us. He answered our questions and even made sure that we were aware of other alternatives without putting too much on the table. We set up a return date a few days later and looked specifically for him upon our return and we ended up hammering out a deal on the car we eventually ended up purchasing. Along the way some other things happened that cemented what I’m hoping will be an on going relationship. On the day we finalized the deal Jamie was not in, but Jerome Barnes ably stepped in and made sure that all questions were answered and he took the time to walk us through the ins and outs of our new car. The most impressive part of this is that he took a couple of hours with my wife and I and we weren’t his customers. His may have missed out on potential customers but he (and Englewood Cadillac) thought it was more important to make sure we were satisfied and comfortable with our purchase. Also, Dalton Watts was an integral part of making the deal happen. He did his homework based on what we were looking for. He tried to locate what we wanted and he explored different alternatives in terms of financing. He really gave us the confidence that a deal would get done. Finally, Chris Mauer topped off our experience by not only helping to answer my questions about the centercaps, but we needed to know how we could get a third headphone set because we have three daughters. He made sure that before we left that day we were satisfied. All in all it was great experience and our wishes are two-fold: 1) that everyone will have such a positive experience and 2) that this young dealership will be around for quite some time. More