
Trinity Cadillac
Englewood Cliffs, NJ
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Buyer Beware, terrible service and follow through! What a terrible experience I had with this dealership. I purchased a used Chrysler 200 Limited recently and paid cash. Everyone was responsive and fri What a terrible experience I had with this dealership. I purchased a used Chrysler 200 Limited recently and paid cash. Everyone was responsive and friendly up until they had my money ( typical car dealership ). They failed to follow up or file my paperwork on time or properly resulting in my temp plates expiring before obtaining my plates. The dealership then expected me drop everything to rush around to obtain further paperwork for them (3 days before plates expired on a Thursday). They left me with zero options, zero empathy and felt their best course of action was to refund my licensing fees and walk away from problem leaving me to fix it now myself after my temp plates have expired. I will never deal with these crooks again. This is one of many bad reviews I intend to leave anywhere I can find to leave one. Thanks for nothing Jonathan Lotz, Sean Pereira and the entire crack staff at Englewood Cliffs Cadillac. More
PHENOMENAL!!! In this time of GM recall hysteria, it is so reassuring to know that my Cadillac XLR roadster is in the hands of Mr. Fontana and his crew at Englewoo In this time of GM recall hysteria, it is so reassuring to know that my Cadillac XLR roadster is in the hands of Mr. Fontana and his crew at Englewood Cliffs Cadillac. I was greeted quickly and after the initial diagnostic assessment of the problem, I was informed what would be done. The repair was in a timely manner and the professionalism shown was very much appreciated and without equal. As a physician, they respected my time. The waiting area is very comfortable and thoughtful. I would highly recommend anyone who is a Cadillac owner to come to Englewood Cliffs Cadillac for their future purchases and their extraordinary service. More
Delivering excellence This is truly a crown jewel car dealerships. I've been in for service of my beautiful Cadillac CTS and everyone from the sales and service department This is truly a crown jewel car dealerships. I've been in for service of my beautiful Cadillac CTS and everyone from the sales and service department is such a pleasure. When I purchase a vehicle or have it serviced I prefer to be treated the way I would treat someone.....with politeness and respect. This dealership and it's staff does just that. I always feel good when I enter the dealership, while I'm there and on the drive home. I highly recommend anyone considering the purchase of a vehicle or just to have their car serviced to visit englewood Cadillac. I give them a heartfelt thanks. I look forward to many more miles of excellence from my Cadillac. More
My experience was surprisingly very pleasant. I had a concern about my car buying experience and the owner Antonio Pierce assisted me. I was treated with amazing professionalism and sincere compassion. concern about my car buying experience and the owner Antonio Pierce assisted me. I was treated with amazing professionalism and sincere compassion. This is a rare quality to find an owner in a dealership to actually speak to the customer. I would definitely recommend any one in the tri-state area to buy Cadillacs here. More
I had the pleasure of stopping in and ultimately buying a 2014 SRX from Gino Blanco at Englewood Cadillac. From the initial introduction all the way though the purchase of the vehicle he was extremely person 2014 SRX from Gino Blanco at Englewood Cadillac. From the initial introduction all the way though the purchase of the vehicle he was extremely personal, courteous, and showed my wife and I how to operate everything on the vehicle. He listened to what we wanted in the car and took the time to answer all of our questions and made sure we were satisfied with the selections. I would highly recommend Gino and the Englewood Cliffs Cadillac dealership to anyone looking to purchase there next car. More
Englewood Clilffs Cadillac offers white glove, red carpet service. The sales team and finance officer are professional, respectful, and personable. They walked me through the sale of a pre-owned certified 20 service. The sales team and finance officer are professional, respectful, and personable. They walked me through the sale of a pre-owned certified 2011 SRX comfortably making sure I completely understood all costs and fees. Abeth Vincent and Robert Steiman accommodated all my requests and made sure I was 100% satisfied with my new purchase. Abeth oriented me to my new SRX with a fine-tooth comb making sure I understood each and every luxury feature included in the car as well as setting up my Sirius radio and On-Star account. Thank you Abeth! More
I bought a 2010 Lexus RX 350 recently and I can't be more happy with what I got. They had excellent customer service. The person who helped me was Mr.Albert Vincent. He was very nice, honest, and friend more happy with what I got. They had excellent customer service. The person who helped me was Mr.Albert Vincent. He was very nice, honest, and friendly. The car I got came in excellent shape. It was clean, and looks very new. I am very satisfied with what I purchased. The price was decent and affordable, and this dealer didn't try to overprice like some of the other companies. I had a very satisfied overall experience. Thank you, Englewood Cliffs Cadillac! -Peter. More
The dealership was beautiful and clean. The salespeople are BEAUTIFUL, FANTASTIC, FRIENDLY AND CARING. I am a fanatic, the salesman who helped me, Miguel Corominas was sooo patient with me, never once, di are BEAUTIFUL, FANTASTIC, FRIENDLY AND CARING. I am a fanatic, the salesman who helped me, Miguel Corominas was sooo patient with me, never once, did I detected any frustration. We were there for 7 hours. He couldn't do enough for me and my husband. He and all of the salespeople at Englewood Cadillac made us feel like A King and Queen. I live in Brooklyn, and I went to Kristal Cadillac, there was no comparison. I am so glad I went on line. I recommend them Highly!!! More
Everyone was very friendly. Was greeted and adressed by a team member as soon as I walked in. Everyone was very helpful and constantly was checking in on me. Was contacted by 2 sales managers and a sales p team member as soon as I walked in. Everyone was very helpful and constantly was checking in on me. Was contacted by 2 sales managers and a sales person after I received my car. They are very eager to help and answer any questions you may have. I have leased and financed cars before and this has been the best experience I have ever had. More
I was initially drawn in from a television commercial on the Luxury SRX and it's amazing 'standard' features and lease pricing advertised. But when I met with Jerome Barnes, not only was I blown away with the Luxury SRX and it's amazing 'standard' features and lease pricing advertised. But when I met with Jerome Barnes, not only was I blown away with his level of knowledge, but I was also shown the highest level of customer service and unsurpassed professionalism. I was given a tour of the immaculate facilities, taken on a test drive, 'wowed' with the SRX's impressive options and Jerome's skilled knowledge of them all! Not only was the Cadillac SRX packed with amazing and unbelievable features, the customer service really sealed the deal. By the time all was said and done, I had returned later in the evening with my husband, and we were happily driving home in our new SRX. As a first time Cadillac owner, who wasn't really considering buying for several months, only speaks to the level of expertise and customer service I was shown by Jerome and the entire team! I will certainly recommend to any friends and family who may be in the market for a vehicle to definitely come see Jerome, and all of the helpful friendly staff at Englewood Cliffs Cadillac. Thanks for showing me and my husband the kind of customer service that far surpasses any other car dealership we have been to. For being so accommodating, and NOT being the type of high-pressure salespeople that you'd expect to find at a car dealership. For being the exact opposite, which really makes the difference! To me, Englewood Cliffs Cadillac signifies, "LUXURY, QUALITY, & IMPECCABLE CUSTOMER SERVICE!" Warm regards, Jesse & Anthony Proud new 2013 Cadillac SRX owners! More