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Trinity Cadillac

Englewood Cliffs, NJ

4.6
838 Reviews

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 838 reviews

August 19, 2024

The service is just perfect. They are the best and they care their customers so much. More

by mustafasafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Aug 21, 2024 -

Trinity Cadillac responded

Thank you for the kind words! We’re glad you had a perfect experience and felt well cared for. Your satisfaction means a lot to us!

August 19, 2024

Terrible dealer. Employees ill informed. Make appts but do not have needed parts. Few employees on duty More

by hdousa
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Aug 20, 2024 -

Trinity Cadillac responded

Good Afternoon “hdousa”, I am sorry to learn of the poor experience at your recent service visit. Unfortunately I am not able to research any specifics of your recent visit as your handle is not searchable in our database. Should you want to share more details about you visit with Joe please feel free to contact me at mceccon@trinitycadillac.com. Thank you for your feedback as I take all input seriously. Best regards Michael Ceccon Parts and Service Director. 201-227-1111

August 18, 2024

Sunni was great to work with and very responsive to my needs as a customer and what I was looking for ! More

by fil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Aquino, Sunni Wang
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're glad to hear that Sunni was attentive to your needs and provided the responsive service you were looking for. It's always our goal to ensure our customers feel well taken care of, and we're happy Sunni delivered that for you!

August 17, 2024

Worst service after sale after 6 week still waiting for Plates and Registration still don’t know how long it will take More

by nchpak
Service Communication
Recommend Dealer
No
Employees Worked With
Sunni Wang
Aug 19, 2024 -

Trinity Cadillac responded

Mr. Chaudhry, Our apologies for the delay in your plates. There has been a clerical issue on getting the title converted from the original owner to us, and then to you. We are working with the necessary departments in an effort to speed this along, and we will do our best to get this ordeal wrapped up as soon as possible. Richard Aquino General Manager Trinity Cadillac

August 17, 2024

they’re doing the great service friendly, and I love it more than UA, New Jersey, and Manhattan More

by gonio147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We always strive to provide a friendly and exceptional experience, and we're glad it shows!

August 17, 2024

The service is perfect and Jefferson is patient and kind. He is the best! I will refer him anytime... He is number 1 salesman... He made us feel like family. More

by Galitamar27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I.M. Jefferson
Aug 19, 2024 -

Trinity Cadillac responded

We're delighted to hear that Jefferson provided you with such perfect service and made you feel like family. His patience and kindness truly set him apart, and we’re thrilled to know he made such a positive impact. Your referral means a lot to us, and we’re proud to have Jefferson on our team!

August 17, 2024

It's okay, but they salesperson should have respect time for the customer. Need more free snacks 😋. More

by marjorie8040
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manour, Richard Aquino, Pedro Almonte, Rosa Hernandez, Michael Gordillo
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for your feedback and review!

August 16, 2024

I came in the other day and Sunny helped me through all of the different models and was attentive to my questions. This was the best experience I have had at a dealership and from the moment I stepped in, More

by sajid09181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Aug 19, 2024 -

Trinity Cadillac responded

We're thrilled to hear that Sunni provided such attentive service and guided you through the different models with care. It's wonderful to know that your visit was the best you've had at a dealership and that our team's kindness and professionalism made a lasting impression. We appreciate your 10/10 rating!

August 16, 2024

I recently purchased a truck , and I have to say, the experience was exceptional, thanks to Sunni From start to finish, Sunni provided top-notch service, ensuring every detail was taken care of. She even More

by Marco Lu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Aug 19, 2024 -

Trinity Cadillac responded

We're thrilled to hear that Sunni provided such outstanding service, taking care of every detail and even delivering your truck directly to your office. Her professionalism, attention to detail, and genuine care truly set her apart. We're glad she made your purchase so smooth and enjoyable. Your recommendation means a lot to us, and we’re grateful to have Sunni on our team!

August 16, 2024

Every one at Trinity Cadillac was very professional especially Sunni Wang! Sunni exceeded my expectations and has excellent customer service skills More

by Vinbell62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Aug 19, 2024 -

Trinity Cadillac responded

Thank you for your kind words! We're delighted to hear that you had such a positive experience at Trinity Cadillac. Sunni Wang's exceptional customer service and professionalism are truly appreciated, and we're glad she exceeded your expectations.

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