Trinity Cadillac

Best Sales Service I've ever Received My experience with Michael was and continues to be phenomenal. His helpful attitude and pleasant demeanor make him a pleasure to be around and work wi My experience with Michael was and continues to be phenomenal. His helpful attitude and pleasant demeanor make him a pleasure to be around and work with when looking for a car. What's more is Mike's follow-ups post sale, this to me is what makes this salesman the best I've ever dealt with, I've never received service like his when purchasing anything so needless to say it is GREATLY appreciated. Without a doubt in my mind working with Mike to get the car I have now was a great experience and I will absolutely suggest him to anyone/everyone that tells me they are looking for a car, wether it be a Cadillac or not. -Jose Ayala Bayonne, NJ More

Excellent Highly recommended...see Michael Dratch when you get there. Excellent service, and very convenient location. Great prices and friendly service. Don' Highly recommended...see Michael Dratch when you get there. Excellent service, and very convenient location. Great prices and friendly service. Don't bother going to another dealership, they have what you need.. More

World Class Salesman! Mike is an amazing and honest salesman. He took so much time with me, and guided me through the entire process. He is a true professional and I would Mike is an amazing and honest salesman. He took so much time with me, and guided me through the entire process. He is a true professional and I would recommend him to my friends and family. I will definitely be purchasing another car from him in the future. More

Best car buying experience. I was so impressed with Michael Dratch. He contacted me after I reached out to the dealership via online. I told him what I was interested in and he f I was so impressed with Michael Dratch. He contacted me after I reached out to the dealership via online. I told him what I was interested in and he followed up with a video chat by cell and showed me the car I had an eye on. My wife and I agreed to come to the dealership a few days later to see the car. It was a rainy day and the car hadn't been cleaned. So we went for a test drive and I loved it. My wife new this was my car before I did. So after working out some kinks ( Scatch and a ding) I decided to move forward. Meanwhile they had detailed the car and moved it into the showroom. So now I was on defense because I have to see the finiance guy. In my past experiences I disliked this part of buying a car because they try to sell you stuff you really don't need. To my surprise the finance guy Andrew helped me save money and got a finance deal I wasn't expecting.. I had to leave because of work and couldn't take the car that day. I wanted to see the car before I left to make sure I had no doubts. I was escorted to the showroom area. Last I saw the car it was outside . So thats where I expected it to be. I saw what I thought was another white XTS in the showroom. I said I want this car. I was told that this is your car. I was so shocked. They had detailed it to look brand new. I was in love with it then and I am still. I'm told by friends and family the car looks beautiful. My wife loves it more than me I think. Loll! Michael Dratch thank you for making the experience of buying my dream car painless and enjoyable. I definitely would buy another car from him and refer anyone looking to buy a vehicle to him at Engelwood Cliffs Cadillac. The best to you Michael! More

Superior Service Mike Dratch is an oustanding salesman. He is straight forward, honest, detailed and fully focused. He will be there offering the right support throug Mike Dratch is an oustanding salesman. He is straight forward, honest, detailed and fully focused. He will be there offering the right support through the entire process of selecting a car. By the end, you will feel that you made a friend. I highly recommend him. More

Great business This place has great professional staff from the front desk person to the maintenance personal... I can't wait to send all my friends here. This place has great professional staff from the front desk person to the maintenance personal... I can't wait to send all my friends here. More

No Stress Buying Experience The Sale Consultant, Michael Carter was very professional and provide a pleasant buying experience of a CPO Cadillac ATS. The new dealership's showroo The Sale Consultant, Michael Carter was very professional and provide a pleasant buying experience of a CPO Cadillac ATS. The new dealership's showroom, sales and service areas are top notch. If you are thinking of buying a New or CPO Cadillac, give them a chance to work up a deal for you before you make your final decision. More

Fantastic experience! I was recently in the market for a used car. Using the USAA car buying service I found a Lexus ct200h listed @ Englewood Cliffs Cadillac. I've never I was recently in the market for a used car. Using the USAA car buying service I found a Lexus ct200h listed @ Englewood Cliffs Cadillac. I've never purchased a used car before, so I was a bit nervous about the process. When I sent a message to the dealer that I was interested in the car Rick Sarter called me back immediately. When we called back the dealer a few hours later we were met with fantastic service. We quickly made an appointment for a few days later. When I arrived at the dealership we continued to be met with a highly professional team. Given I wasn't purchasing a new car I wasn't sure what to expect but they made me feel like I was a valued customer. Rick even took the time to take the car out himself the day before so he was familiar with it should I have any questions. The car was in excellent condition but there was a very small scratch on one side, which Rick immediately advised would be fixed before I picked it up. We agreed to purchase the car and the paperwork portion was smooth and a pick up date and time was quickly agreed. Unfortunately Rick was going to be on vacation when I was scheduled to pick up the car. But we did not have to worry as Rick ensured his co-worker Jerome Barnes would be there to walk us through the remaining process. He even brought Jerome over to meet us that day so we'd be comfortable when we returned. The day of pick up could not have been smoother, the car was ready when I arrived as was all the paperwork. The entire process was completed in less than an hour. I cannot thank Rick & Jerome enough for their professionalism during this process. I would highly recommend this dealership & sales team to anyone that asks. More

These are professionals who care about their customers!!! Went to this dealership 5 years ago and it was just terrible; trust me my wife and I walked out on them! BIG, BIG, BIG turn around since new manageme Went to this dealership 5 years ago and it was just terrible; trust me my wife and I walked out on them! BIG, BIG, BIG turn around since new management took over. Their commitment to excellence is their main concern. Onur is the associate I dealt with and this man delivered on EVERYTHING he said to me. He was just fantastic and went out of his way to please me. I never purchased a car so fast. I told him what I wanted and he delivered on EVERYTHING! Paul (Manager)and Michael (finance) are truly just professionals and their ultimate objective is to insure YOU, the customer is satisfied. In speaking with Antonio Pierce you can tell, his goal is to insure his associates treat their customers with RESECT. I can say he achieved this goal! We purchased another Cadillac 2 years ago, and while that dealership was very good, Englewood Cliffs Cadillac is EXCELLENT!!! I will now bring that car to be serviced at this dealership as well. Thank you guys and I JUST LOVE MY XTS!!!! More

recommend! Our sales person Abdul was very good to us. Not pushy, smart, and gave us what we wanted. We wanted the low end Cadallac that we could afford. There w Our sales person Abdul was very good to us. Not pushy, smart, and gave us what we wanted. We wanted the low end Cadallac that we could afford. There were no hidden fees, and we trusted him. trusting dealerships is not easy. We buy leases every 3 years so we are skeptical, but your dealership is the exception. Also, Holly at the front desk is such a delight to families. Keep her! Also the used car manager was very kind to us as well as the Managing Director of the place. He came to greet us at the end. I would recommend this dealership! More