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Trinity Cadillac

Englewood Cliffs, NJ

4.6
726 Reviews
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374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 726 reviews

April 23, 2024

Horrible transaction. Was in contact with sales rep Alex. Got the runaround. Sold it to another buyer without a giving a courtesy call. Never again. More

by Ivanruhnke1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alexander Singleton
Apr 23, 2024 -

Trinity Cadillac responded

Mr. & Mrs. Ceglia, I reviewed your interaction with Alex, your offer on the vehicle we had in inventory was $6,000 lower than our advertised price. Truth be told, we thought you were just taking a shot and not serious about a purchase. So, as a result we sold the car to someone else that made a much more competitive offer. A courtesy call did not seem appropriate to try to get you to spend an additional $6,000. The current vehicle market is very competitive, much like the real estate market. If you see something you like in your budget, be prepared to pounce on it. If you see something outside of your budget, it is not likely the dealer will come down to your offer. Take care and good luck with your vehicle search. Richard Aquino General Manager Trinity Cadillac

April 23, 2024

Honest and made us feel welcomed. Even though we came a bit late they helped us the whole way through past closing hours. Very appreciate. More

by vxtaveras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, We appreciate you taking the time to leave us a review!

April 23, 2024

Jefferson is your guy! An amazing staff. Quick and easy process. Definitely would recommend doing business with them. More

by luis.feliz2189
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jefferson
Apr 24, 2024 -

Trinity Cadillac responded

Luis, We are so glad your visit was a seamless one!

April 20, 2024

Sunni was great and she made my whole “shopping/buying” experience very easy. Also her management team did a great job making my purchase very easy and fast More

by zsolt.george.boka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas James
Apr 24, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience with us!

April 19, 2024

Everything was good from start to finish. Professional and courteous staff. Quick service, took a little over an hour for an oil change, tire rotation and car wash. Only issue, my tires were More

by yusufzai.nyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uday Jarrar, Dashia Gonzalez
Apr 24, 2024 -

Trinity Cadillac responded

Yusudzai, We are so glad that we were able to successfully assist you!

April 17, 2024

Sunni and Marcus were great! Made the entire process simple and easy! Couldn't be happier! More

by michaelr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
Apr 24, 2024 -

Trinity Cadillac responded

Michael, We are so glad we were able to assist you!

April 16, 2024

Great experience buying my new Cadillac CT5 at this dealership, with a wonderful salesman Issac Jefferson. More

by steven1029
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pedro Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Jefferson
Apr 24, 2024 -

Trinity Cadillac responded

Steven, COngratulations on your CT5!

April 15, 2024

Great Service, very helpful and friendly, Clean office and quick turnaround time Joe was awesome More

by william.nazarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Aquino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Womble
Apr 24, 2024 -

Trinity Cadillac responded

William, We appreciate you taking the time to leave us a review!

April 12, 2024

Walter is true service advisor who trying to help client's needs and wants. Unlike service writer, Reynor who threatened and ripped off his customers. Walter was the reason, I stayed with them. More

by Blueocean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

We are so glad that you had the opportunity to work with one of our dedicated team members!

April 12, 2024

This is an excellent service center. They treat every customer like a family I will always recommend More

by EDDIENYARKO1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dashia Gonzalez
Apr 24, 2024 -

Trinity Cadillac responded

Eddie, Thank you for leaving us a review!

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