Trinity Cadillac

Always have a bad experience especially the service department.Most. especially to Mr.Muhammad.He lies to his teeth insisting to pay half of the cost for the replacement of condenser eventhough it’s co department.Most. especially to Mr.Muhammad.He lies to his teeth insisting to pay half of the cost for the replacement of condenser eventhough it’s covered by the service contract and only $100 deductible.He insist that it’s the insurance company who told him about that and he was just relaying it to me. Little that he knows that i myself spoke to the adjuster and denied everything Mr.Muhammads story.I really don’t know the behavior that maybe he thinks that i am dumb and stupid.He always promise to call and update me of what is going on but he didn’t call back.Whenever he answered and still insisting that i pay half of the cost even told me to get the car and just return if the insurance comply to his demands which is just following the manuals regarding parts and labor.That was last Friday when he told me that.But I went there Saturday without him knowing about it and i found the car washed and clean meaning the car is fixed.He didn’t even bother to call me that my car is already fix.He held my car hostage coz he. knows that I use the car for work and i might give in to his demand to pay half of the cost.He is not a good addition to your company. More

Great service very communicative transparency all the way thru the deal did not feel like I was being ripped off thru the deal did not feel like I was being ripped off More

I came from Virginia, driving 5 hours to buy my Cadillac XTS. Cristina was my sales consultant, she helped with my process. She explained to me the numbers, she was very patient. Joan was also with me, ve XTS. Cristina was my sales consultant, she helped with my process. She explained to me the numbers, she was very patient. Joan was also with me, very good guy. Victor, the manager assisted me with the negotiation. And then I finally finish with Jason, the finance manager, he was a good guy too. I strongly recommend this dealership. More

Absolutely the best. Thank you so much for your help and your Patience. You're the best Thank you so much for your help and your Patience. You're the best More

Thank you for your service. I went in and got my car the same day. Cristina was of great help. ❤️ I went in and got my car the same day. Cristina was of great help. ❤️ More

Joan thank you for your help, thank you for making this process easy and simple. From the singh family. Thank you process easy and simple. From the singh family. Thank you More

Again, helped my brother now my turn, thank you Joan for your help from the singh family. Will refer all my people your help from the singh family. Will refer all my people More

ਧਨੰਵਾਦ ਜੋਹਾਨ ਮੇਰੀ ਮਦਦ ਕਰਨ ਲਈ Thank you Joan for everything Will send all my friends and family Very easy process everything Will send all my friends and family Very easy process More

The service was excellent, Cristina was amazing, she helped me with my car, I just got a new 2023 Cadillac XT6! She also get the insurance for me. I’m so happy. Victor and Pedro are amazing too, they helped me with my car, I just got a new 2023 Cadillac XT6! She also get the insurance for me. I’m so happy. Victor and Pedro are amazing too, they helped me with all the questions that I had. The process was fast! More

Joan thank you for helping me get my 2022 Cadillac Escalade. I appreciate the help. Thank you so much Escalade. I appreciate the help. Thank you so much More