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Trinity Cadillac

Englewood Cliffs, NJ

Overview
Reviews
4.6
838 Reviews
Call Dealership (201) 227-1111

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 838 reviews

October 15, 2024

Great service . Quick turnaround .Friendly staff. Dog friendly! Walter, Joe, and Pete are the best! More

by tstiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete, Walter Kosik, Joe England
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Oct 16, 2024 -

Trinity Cadillac responded

We’re thrilled to hear that you enjoyed our quick service, friendly staff, and dog-friendly atmosphere. Walter, Joe, and Pete will be glad to know they made such a great impression. We look forward to seeing you and your furry friend again soon!

October 15, 2024

Very pleased with the quick service, knowledge and professionalism of the service dept. Joe was so friendly and explained everything in detail. He is most definitely an asset to your dealership. More

by luvcapemay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
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Oct 16, 2024 -

Trinity Cadillac responded

We're so glad to hear that you had a positive experience with our service department and that Joe was able to provide such friendly and detailed assistance. We agree, he's a valuable part of our team! We look forward to serving you again in the future.

October 15, 2024

Thanks for the great service. The team at Trinity is very helpful and caring to make sure the service goes smoothly. Many thanks! More

by robertbtomeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
Report | Print
Oct 16, 2024 -

Trinity Cadillac responded

Thank you for your kind words! We're thrilled to hear that our team at Trinity made sure your service experience went smoothly. We truly appreciate your feedback and look forward to assisting you again in the future!

October 14, 2024

Every time I went for a service, Maynor welcomed me warmly. And he treated me with his best knowledge and manner. I was never been happy with any other place's services like her at Trinity Cadillac! More

by ceaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynor Beato
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Oct 15, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Maynor has consistently welcomed you warmly and provided top-notch service. It’s wonderful to know that Trinity Cadillac has earned your trust, and we look forward to continuing to serve you!

October 09, 2024

They didn't really explain me anything or helped me with service I also have a bumper to bumper insurance but they charge me $300 just to check the vehicle More

by wass4you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Kosik
Report | Print
Oct 10, 2024 -

Trinity Cadillac responded

Dear Customer, We appreciate your feedback which gives us the opportunity to improve our customer service. In the case mentioned here, most warranties and service contracts do include the diagnostic fee, however some do not. Customers are advised they would possibly be responsible for paying the diagnostic fee related to inspection of their vehicle if the cause of their concern is not covered under the terms of their warranty or service contract. If the warranty or service contract does cover the issue, the diagnostic fee is waived and the work completed. I would need more information in regards to your specific case to give you the reason as to what happened in your case, so for now I can only speculate. Say for example, your vehicle needed a new fuel pump, and your warranty covers the work, but the pump is on backorder. You then decide to take your vehicle somewhere else, the mechanic that inspected your car did perform a diagnostic to identify the problem, and therefore there would be a cost associated with this case. By you taking your vehicle somewhere else, a claim cannot be filed with the warranty company since the work was not completed. This is an example as to how a customer with a warranty can be charged a diagnostic fee. Richard Aquino General Manager Trinity Cadillac

October 09, 2024

The service was fast and efficient. Walter treated me like a VIP client and followed up through the process. More

by MBLACKMON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I.M. Jefferson, Walter Kosik, Sunni Wang, Joe England, Chris Salgado, Alex Aquino, Sean McFadden, Yerrson Rodriguez
Report | Print
Oct 11, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Walter made you feel like a VIP and ensured everything was handled quickly and efficiently. We appreciate your feedback and look forward to serving you again in the future!

October 08, 2024

Joe was tremendous. Everyone was! In and out quickly and communicated clearly. Will be back. More

by JOANNE.PARLAMIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Oct 09, 2024 -

Trinity Cadillac responded

Joanne, Thank you for the great review! We're so glad to hear that Joe and the team made your experience quick and seamless with clear communication. We can’t wait to welcome you back!

October 07, 2024

My SUV was in for about a week, and I was given a Lyriq as a loaner. Wonderful opportunity. More

by dbrody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynor
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Oct 07, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're glad to hear that you had the opportunity to drive the LYRIQ while your SUV was in for service. It's a fantastic vehicle, and we're happy you enjoyed it as your loaner. Have a great day!

October 04, 2024

Walter snd maynor we’re very courteous and accommodating and professional. Thank you very much. Ezio altamura More

by EALTAMURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
Report | Print
Oct 07, 2024 -

Trinity Cadillac responded

Thank you so much for your kind review! We're happy to hear that you found our team to be courteous and accommodating. Should you need anything else in the future please do not hesitate to reach out!

October 04, 2024

Fantastic service experience. Walter is the consummate professional. He accommodated my schedule. The service was done quickly and the car was returned to me perfectly washed. More

by is295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
Report | Print
Oct 07, 2024 -

Trinity Cadillac responded

We're happy to hear that you had the chance to work with our amazing service team who are dedicated to your safety and the condition of your vehicle! We look forward to welcoming you back!

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