Trinity Cadillac
Englewood Cliffs, NJ
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Car purchase was amazing experience sunny and the manager was amazing. Also, the finance was amazing it just unbelievable overall experience. Very honest dealership I will Highly recommended to everyone T was amazing. Also, the finance was amazing it just unbelievable overall experience. Very honest dealership I will Highly recommended to everyone Thank you 😊 More
If I could give zero stars I would! !!!!! After confirming that my flat tire would be covered by my wheel and tire protection plan they would not release my car until they received the !!!!! After confirming that my flat tire would be covered by my wheel and tire protection plan they would not release my car until they received the physical payment from the insurance provider. After 7 days of refusing to release my car they told me I should call the tire protection plan (that Cadillac sold me) and get payment. At that point I needed my car back and just paid it out of pocket (even though the repair was approved. Michael Ceccon explanation taken from his email .... "Simply put, some companies take over 30 days to reimburse a dealer. Some companies will only pay cost of a tire (No mark up, no labor). So.....If I didn't pay out of pocket, after being told that my tire was covered they would have held my car for 30 days until they received payment from the protection. plan that Cadillac sold me. WORST ever!!!!!!!!! TOTAL CROOKS!!!!!!!! More
This was a great experience. Sunni was amazing- the dealership was clean and bathrooms were well kept and the lobby was super enticing. Complimentary waters and very calm situati Sunni was amazing- the dealership was clean and bathrooms were well kept and the lobby was super enticing. Complimentary waters and very calm situation for the purchase of a vehicle. What is always a stressful situation, it was not from here. Sunni made it very pleasant and has changed my perspective on the purchase of a vehicle. A flawless experience and would come back again for one of these sweet Cadies. Put this on your list for a must visit! More
I've never left a 1 star before, but this place was awful. If you filter to their 1 star reviews you'll see many have the same experience. I called on a CT5-V, was told it was available, then drove an awful. If you filter to their 1 star reviews you'll see many have the same experience. I called on a CT5-V, was told it was available, then drove an hour just to be told they didn't have the car there. I can vunderstand things happen, and they even offered to drive the car to me the next day for the inconvenience. We scheduled the appointment for the next afternoon. That morning I called the salesman to confirm, he said we were still on. After that zero communication, he just never showed up and ignored all messages and calls. I totally rearranged my day and took off work just to have a 2nd day wasted by these guys. The craziest thing is this is a demo car they're asking $20k over MSRP and local comps for. It's the only black manual transmission BW within 200 miles and I wanted the car for a Thanksgiving weekend trip, so I was willing to pay the price gouge. If they treat you this poorly when you're trying to throw free money at them, imagine how bad your trip will be for service and followup. More
My car has been to this dealership for maintenance several times. Due to known manufacturer issues. The dealership is very professional. They handle you with care and accommodate you any way they can. several times. Due to known manufacturer issues. The dealership is very professional. They handle you with care and accommodate you any way they can. Special thank you to Walter Kosick and Joe England. More
Joe was great. Took care of my problems quick got the car back early. won’t buy a car there, but service was great Took care of my problems quick got the car back early. won’t buy a car there, but service was great More