Back

Trinity Cadillac

Englewood Cliffs, NJ

4.6
838 Reviews

374 Sylvan Ave

Englewood Cliffs, NJ

07632

Directions

By Type

Showing 838 reviews

December 12, 2023

Great service everything got done and they provided a loaner. Would recommend to other Cadillac owners More

by till.andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Dashia Gonzalez, Joe England
December 12, 2023

Joe was kind and proffessional. They offered me rides from and to the dealer. Satisfactory More

by HAMMERLIMONJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
December 12, 2023

So far this was my worst experience at Trinity. I went in for them to correct an issue with my tire monitoring system. A problem that occurred when they sent out my wheels to be repaired. I went to More

by dwain0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Kosik
Dec 13, 2023 -

Trinity Cadillac responded

Mr. Dwain, We are sorry you felt your experience with Trinity Cadillac was less than satisfactory. I reviewed your case, you have aftermarket tires on your vehicle, and the service team warned you this may cause an issue since the Tire Pressure Monitoring Sensors have to be mounted in a different area than they were designed. As long as you continue to use aftermarket tires, this will be a problem. While we are sorry we were not able to overcome design specifications, we tried our best. If you wish to discuss this further, please feel free to give us a call at 201-227-1111.

December 12, 2023

I stopped in to see the Lyriq. I was beyond impressed with its styling and features. I met Sunni who helped me see the different models and options. Sunni, was beyond helpful an More

by animalhouse141
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Zvoristeanu, Cristina Palacio, Sunni Wang, Uday Jarrar, Thomas James, Chris Salgado, Alex Aquino, James Womble, Sean McFadden
December 11, 2023

Excelente atención Cristina fue muy amable al momento de la negociación 100% recomendable Gracias por todo More

by angeltacuri756
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristina Palacio
December 08, 2023

The best service department around. They’re a great group of people. Highly recommend them. More

by rock276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
Dec 08, 2023 -

Trinity Cadillac responded

Good Morning, Thank you for your recommendation, it means the world to us!

December 05, 2023

5 STARS ACROSS THE BOARD IS HOW WE ROLL. EXCELLENT SERVICE, QUALITY JOB WELL DONE. More

by ckossup@ISEGHALAL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Dashia Gonzalez, Joe England
Dec 06, 2023 -

Trinity Cadillac responded

Good Morning, Wow, thank you for such a positive rating!

December 05, 2023

I bought escalade from agent sunni good experience! She was very professional and kind thank you More

by Yoo
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Dec 06, 2023 -

Trinity Cadillac responded

Yoo, We are so glad your buying experience was a positive one! If you need anything else, don't hesitate to reach out.

December 01, 2023

Joseph and his team were amazing! The service I received was nothing short of exceptional and like nothing I’ve ever experienced before. Highly recommended service department More

by Gerritjtroisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Dashia Gonzalez, Joe England
December 01, 2023

Poor customer service, no customer, follow-up. Purchasing process takes too long..the customer has to stay on top of proess More

by Myron Green
Purchase Time
Recommend Dealer
No
Employees Worked With
John Zvoristeanu, Sunni Wang, Thomas James, Dashia Gonzalez
Dec 06, 2023 -

Trinity Cadillac responded

Myron, The experience you described is not how we expect business to be conducted in our dealership. Please reach out at your earliest convenience so we can discuss your visit in more detail. Thank you.

...
27
...