Trinity Cadillac

So far this was my worst experience at Trinity. I went in for them to correct an issue with my tire monitoring system. A problem that occurred when they sent out my wheels to be repaired. I went to I went in for them to correct an issue with my tire monitoring system. A problem that occurred when they sent out my wheels to be repaired. I went to pick up my truck and the rear right tire wasn’t reading or giving my tire pressure. I called and returned the next day and was told that a part needed to be ordered and it will BE fixed. I returned about two weeks later. Only to find out now they were unable to fix the problem and telling me that all the sensors are bad and that it happens and wasn’t covered by my tire warranty. I then explained this is not about my tire warranty. However the fact that all sensors were working before the work was done on my vehicle. However Walter didn’t seem to care one bit and just kept telling me that they are not going to cover it. I sat and waited for almost two hours, he also was on the phone trying to reach my tire warranty company. I said why does it even matter. The sensors are like $30-$60 just get it done and if anything bill me or bill the company they had worked on my wheels. However he pretty much ignored me. So I said since you can’t find the problem. Then just give me the truck and I’ll take it somewhere else. He drove the truck all the way out into the parking lot. Which over the last 2 years has never been done and walked away. I then knew this was personal and we had a problem. I reached out to the service manager Michael concerning what took place and he said he needed some time to think about his response. It’s been over two weeks and I still haven’t received an email response. More

The best service department around. They’re a great group of people. Highly recommend them. They’re a great group of people. Highly recommend them. More

5 STARS ACROSS THE BOARD IS HOW WE ROLL. EXCELLENT SERVICE, QUALITY JOB WELL DONE. EXCELLENT SERVICE, QUALITY JOB WELL DONE. More

I bought escalade from agent sunni good experience! She was very professional and kind thank you She was very professional and kind thank you More

Poor customer service, no customer, follow-up. Purchasing process takes too long..the customer has to stay on top of proess Purchasing process takes too long..the customer has to stay on top of proess More

Car purchase was amazing experience sunny and the manager was amazing. Also, the finance was amazing it just unbelievable overall experience. Very honest dealership I will Highly recommended to everyone T was amazing. Also, the finance was amazing it just unbelievable overall experience. Very honest dealership I will Highly recommended to everyone Thank you 😊 More

If I could give zero stars I would! !!!!! After confirming that my flat tire would be covered by my wheel and tire protection plan they would not release my car until they received the !!!!! After confirming that my flat tire would be covered by my wheel and tire protection plan they would not release my car until they received the physical payment from the insurance provider. After 7 days of refusing to release my car they told me I should call the tire protection plan (that Cadillac sold me) and get payment. At that point I needed my car back and just paid it out of pocket (even though the repair was approved. Michael Ceccon explanation taken from his email .... "Simply put, some companies take over 30 days to reimburse a dealer. Some companies will only pay cost of a tire (No mark up, no labor). So.....If I didn't pay out of pocket, after being told that my tire was covered they would have held my car for 30 days until they received payment from the protection. plan that Cadillac sold me. WORST ever!!!!!!!!! TOTAL CROOKS!!!!!!!! More