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Trinity Cadillac

Englewood Cliffs, NJ

Overview
Reviews
4.6
837 Reviews
Call Dealership (201) 227-1111

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 837 reviews

October 24, 2024

Very bad experience 3 month to solve a problem and still waiting for the manager to call me back More

by thepaintcare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Aquino
Report | Print
Oct 25, 2024 -

Trinity Cadillac responded

Thepaintcare, While we can understand your concern and frustration with an unsolved problem, we are unable to determine who you are or what the issue is. We do not have any customers with the name "Thepaintcare". Please feel free to give us a call, ask for Richard Aquino, and let's see if we can correct whatever issue you are having. We can be reached at 201-227-1111. Take care, and have a nice day. Richard Aquino General Manager Trinity Cadillac

October 21, 2024

Service is poor here, kept car for 5 months didn’t not update me as to the status. Warranty repair was denied due to a stupid reason. Dealer then proceeded to charge me a diagnostic fee (1100)as opposed t More

by marcstubbs86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Report | Print
Oct 22, 2024 -

Trinity Cadillac responded

Mr. Stubbs, We appreciate your feedback, but there seems to be some miscommunication taking place. If I am not mistaken, you own a 2015 Cadillac ATS that has been out of warranty since the end of the Obama administration. Warranty was not going to cover any repairs of your vehicle. Now, it is possible you have some after-market 3rd party warranty for your nine year old vehicle, but we cannot be held responsible for what that warranty may or may not cover. While I can appreciate your frustration, your anger seems to be misdirected at Trinity Cadillac instead of the warranty company. Take care and have a nice day. Richard Aquino General manager Trinity Cadillac

October 19, 2024

The staff was helpful and friendly. Overall I did get all what I was looking for in terms of my purchase. More

by bettyjane19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Gavilanes, Sunni Wang
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're glad to hear that our staff was helpful and friendly during your visit. It’s great to know that we were able to meet your needs with your purchase. If there's anything else we can assist you with, please don’t hesitate to reach out!

October 19, 2024

Good customer service, everything went smoothly and was done in good timing, would recommend to others More

by egriffith309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, Pedro Almonte, Yerrson Rodriguez
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your wonderful feedback! We're glad to hear that everything went smoothly and that you had a positive experience with us. We truly appreciate your recommendation and look forward to assisting you again in the future!

October 17, 2024

Great service from vehicle request, test drive and final paperwork. Looking forward to my next purchase from Trinity! More

by andy@jecnyc.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Gavilanes, I.M. Jefferson
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

We're so glad to hear that your experience from the vehicle request to the final paperwork went smoothly. We're excited to assist you with your next purchase and appreciate your continued trust in Trinity Cadillac! If you need anything in the meantime, feel free to reach out.

October 17, 2024

Trinity Cadillac treats you like your family the hospitality is so warming that I would feel guilty buying from another dealer … More

by tamarm30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Morant . An exceptional guy .., Victor Gavilanes, I.M. Jefferson, Pedro Almonte
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Oct 21, 2024 -

Trinity Cadillac responded

Thank you so much for your heartfelt review! We're honored that you feel like family when you're with us at Trinity Cadillac. Your loyalty means the world to us, and we're grateful for the opportunity to serve you. If there's ever anything more we can do for you, don't hesitate to let us know!

October 17, 2024

Great service, awesome staff. will always come back. Love thatthey always wash my vehicle free for me!!!!!!!!!!! More

by ckossup@ISEGHALAL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your kind words! We're thrilled to hear that you love our service and that our team made your experience great. We're happy to provide those complimentary car washes as a little extra touch. We look forward to welcoming you back again soon!

October 16, 2024

Great Service. Very Friendly and Informative. Quick and easy with no hassle. Definitely Recommend! Thank You More

by husamabadi1
Recommend Dealer
Yes
Employees Worked With
Chris Salgado, Alex Aquino, Sean McFadden
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

We're so happy to hear that your experience was quick, easy, and hassle-free. Our team takes pride in being friendly and informative, and we're glad it made a difference. We truly appreciate your recommendation and look forward to serving you again!

October 16, 2024

Excellent care and workmanship. Loaner was offered when it was evident that work was going to take slightly longer than anticipated. Maynor is an excellent service advisor and hig More

by Andrewmc87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynor, Joe England
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Maynor and our team provided excellent care and professionalism during your visit. We’re glad the loaner vehicle made things more convenient for you. If you ever need anything in the future, we're here to help. We appreciate your kind words!

October 15, 2024

Great service . Quick turnaround .Friendly staff. Dog friendly! Walter, Joe, and Pete are the best! More

by tstiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete, Walter Kosik, Joe England
Report | Print
Oct 16, 2024 -

Trinity Cadillac responded

We’re thrilled to hear that you enjoyed our quick service, friendly staff, and dog-friendly atmosphere. Walter, Joe, and Pete will be glad to know they made such a great impression. We look forward to seeing you and your furry friend again soon!

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