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Trinity Cadillac

Englewood Cliffs, NJ

4.6
838 Reviews

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 838 reviews

December 02, 2024

Purchased a used vechile from this dealership back in Feburary 2024 with a service protection plan as well as GAP insurance.. The vechile was wrecked and considered a Total Loss by the insurance. The dea More

by FAM RIDE LLC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Gavilanes, Richard Aquino, Sunni Wang, Pedro Almonte, Yerrson Rodriguez
Dec 04, 2024 -

Trinity Cadillac responded

Dear Sir or Madam, Gap coverage will indeed reimburse the bank the difference between what the vehicle is worth according to insurance, and what is still owed on the account. Reach out to the gap company you have, and they can assist you with this issue. If you do not know what company you have, give us a call and ask for that information. We only sell quality warranty products and stand behind them 100%. Richard Aquino General Manager Trinity Cadillac

Dec 06, 2024 -

FAM RIDE LLC responded

Nomad is the third party handling the GAP and they have already been contacted and processed the cancellation as well as the service protection Trinity owes but Trinity has failed to comply or respond to the requests. The bank has already been paid in full by the insurance company for the total loss of the vechile so nothing is owed to the bank. All the documentation with the proceedings mentioned have been delivered to several Trinity representatives via email." Giving Trinity a call to assist " is a useless effort as you do not answer calls, leave folks on hold and do not return messages, hence the reason for escalations.

October 30, 2024

I made 3 visits to this dealer and none of them was satisfactory. They messed up my 2023 escalade and I had to pay for the repair. More

by atom8877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Oct 31, 2024 -

Trinity Cadillac responded

Atom8877, Thank you for bringing this to my attention. Would you be able to give me a call at 201-227-1111 so I can hear more about this issue? a 2023 Cadillac Escalade would be covered by a full manufacturer's warranty. So any issue uncovered would be covered. Now, if one of the techs damaged your vehicle by mistake, under no circumstances would we charge you for our mistake. Please give me a call so we can discuss. Richard Aquino General Manager Trinity Cadillac

October 28, 2024

Sunni was professional, attentive, responsive and a pleasure to work with. I recommend her to anyone in the market for a vehicle. The dealership as a whole embodied the top notch quality and service co More

by S Pavlou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica and John, Sunni Wang, Pedro Almonte
Oct 30, 2024 -

Trinity Cadillac responded

Thank you for recognizing Sunni and our team! We’re thrilled to hear that her professionalism and attentiveness made your experience enjoyable. Providing top-notch service that reflects the Cadillac brand is what we strive for every day. We appreciate your recommendation and look forward to serving you again in the future!

October 27, 2024

great job! thx u Keep up the good wok and attitude Joe was great! braqvo! More

by drjdlewin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Gavilanes, Richard Aquino, Walter Kosik, Joe England, Pedro Almonte
Oct 28, 2024 -

Trinity Cadillac responded

It’s wonderful to hear that Joe made such a positive impact during your visit! We’re grateful for your encouraging words about our team's attitude and work ethic. We'll be sure to pass along your praise to Joe. Thank you for choosing us, and we look forward to serving you again in the future!

October 26, 2024

I recently had the experience of working with Sunni at Trinity Cadillac and I had the best experience. From the start, Sunni was attentive, knowledgeable, and patient, answering all of my questions and en More

by Theresewalsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Oct 28, 2024 -

Trinity Cadillac responded

It's wonderful to hear how Sunni’s dedication and expertise made your car-buying experience the best it could be! Knowing that she took the time to address all your questions and make you feel at ease means a lot to us. Thank you for recommending her—enjoy your new vehicle, and we’re here for anything you might need in the future!

October 26, 2024

I had a great expertise with Sunni at trinity Cadillac . Sunni was informative, knowledgeable, and assisted me with my pre owned purchase. More

by Plee4197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Oct 28, 2024 -

Trinity Cadillac responded

We're delighted to hear that Sunni’s expertise and guidance made your experience at Trinity Cadillac so positive! It's great to know she was able to provide the information and support you needed with your pre-owned purchase. Thank you for sharing, and congratulations on your new car!

October 26, 2024

I payed there 1050$ to solve transmission problem they talked me that my car need transmission flush ok I payed it and did it but problem is still unsolved, when I driving 2 or 3 hour my transmission has More

by qqubesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Oct 29, 2024 -

Trinity Cadillac responded

Thank you for bringing this to our attention. We're very sorry that your experience has been so frustrating and that the issue has taken longer than expected to resolve. We ask that you give us another chance to take a look at your vehicle. Please give us a call at your earliest convenience so we can schedule an appointment for you. Richard Aquino General Manager Trinity Cadillac

Oct 31, 2024 -

qqubesa responded

I called . I told receptionist my hall story again and again that I have same problem to my car ask your name but he told me that you are not his manager and final answer was '' what you want to do '' thanks but this is too much

October 26, 2024

I had an excellent experience at Trinity! I worked with Sunni and she was amazing! She was very knowledgeable and helped me with every step! More

by joseph hoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Oct 28, 2024 -

Trinity Cadillac responded

We're thrilled to hear that Sunni made your experience at Trinity so memorable! Her knowledge and dedication to helping every step of the way truly set her apart. We’ll make sure she knows how much her efforts meant to you. Thank you for sharing, and we look forward to seeing you again!

October 26, 2024

Sunni is super sweet. She spoke Korean which really expedited the process of purchasing our CT4. she made me feel welcomed and accommodated to all of my needs. More

by Plee4197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Oct 28, 2024 -

Trinity Cadillac responded

It’s fantastic to know that Sunni’s language skills and warm approach made a real difference in your experience with us! We’re glad she could help make the purchase of your CT4 smooth and welcoming. Thank you for sharing this—enjoy every mile in your new car!

October 25, 2024

I had a terrific experience at trinity cadillac . Sunni delivered exceptional service. I’m happy with my purchase . More

by Johngrosso79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Oct 28, 2024 -

Trinity Cadillac responded

We're so glad to hear that Sunni provided you with exceptional service and made your experience at Trinity Cadillac a terrific one! It’s fantastic that you’re happy with your purchase. Thank you for choosing us, and enjoy every moment in your new vehicle!

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