Tri County Toyota

I just left Tri-County Toyota with a new car purchase. Melissa was my sales agent and it was a very good sales experience. I have been buying cars for about 50 years and this has to be the best sales expe Melissa was my sales agent and it was a very good sales experience. I have been buying cars for about 50 years and this has to be the best sales experience I have had. This sales agent is a very good listener and is able to understand what you are looking for when you are working out a deal. I could not have been more pleased. Tri-County Toyota is an exceptional dealership with quality sales and service More

In 2013, I purchased my first Toyota. I visit Tri County Toyota Scion for service every 5,000 miles to keep my warranty in tact. They take very good care of my vehicle, and I love the drive up bay service Toyota Scion for service every 5,000 miles to keep my warranty in tact. They take very good care of my vehicle, and I love the drive up bay service feature to drop off the car. The waiting room is nice and the staff is professional. The overall atmosphere is very positive. When they're finished, I always get a run down of what they've done. The service alone has made me a Toyota fan for life. Thanks Toyota. More

I visited Tri County Toyota seeking a replacement vehicle after the bad winter weather in the area. After driving several sedans of various makes and models, I was pleased to find that the Toyota Camry was a after the bad winter weather in the area. After driving several sedans of various makes and models, I was pleased to find that the Toyota Camry was able to deliver most of the items on my checklist. The Camry I selected was a Toyota Certified Pre-Owned vehicle with great miles, good appeal and was still under factory warranty. I dealt with Michael Moffa who was very knowledgeable of the products and was able to explain the many steps of the process clearly. He was especially patient when I requested to take multiple test drives and during the negotiation process. I then sat down with Steve for the financing portion of the process where he was able to walk me through the steps with ease. Finally, the detail crew were kind enough to remove a few scratches on the rear fender and did so with impressive success. Overall, I greatly enjoyed my experience with Tri County Toyota and look forward to continued service with my new car. Between the service, staff and products offered, they deliver the type of service you should expect for your car buying experience. This review was provided at the request of Michael, which I am happy to provide. More

From the time I stepped onto the TriCounty Toyota car lot till the time I drove off in my brand new Corolla it was the best car buying experience I've ever had. The staff was fantastic, especially Mike Bert till the time I drove off in my brand new Corolla it was the best car buying experience I've ever had. The staff was fantastic, especially Mike Bertino who really went above and beyond to get me into a great car that I LOVE!! Mike was patient, understanding, friendly, and an overall pleasure to do business with. I definitely recommend this car dealer to my family and friends and would most certainly do business there again! Becky Heimbach More

My Prius has had a strange and persistent problem where the ABS-VSC lights on the dash light up and the brakes are very heavy - if you tap the brakes it's like you slammed them. The car went thru a few cyc the ABS-VSC lights on the dash light up and the brakes are very heavy - if you tap the brakes it's like you slammed them. The car went thru a few cycles of repair and then Tri County had to hold the car for a few days and work it. I really appreciated their dedication to getting to the core of the problem. They were friendly and the job was done and it ended up being super cheap because of the warranty. The service team kept me in the loop the whole time. More

After reviewing several dealerships int our area and reading reviews on this site and few others, even though they were further away from our house (then other dealerships) we decided to visit Tri Count reading reviews on this site and few others, even though they were further away from our house (then other dealerships) we decided to visit Tri County Toyota Scion. We were pleasantly surprised with approach Don had, and the way he presented Toyota line of vehicles. We enjoyed our experience with Don. Don is very knowledgable about Toyota line of cars and their various features. Don’s ability to listen and understand what we wanted is great, a virtue that few professionals possess. Don is considerate, patient, with great mannerism, and his professional approach to work with new customer is greatly appreciated, he made the whole experience stress free. More

Sales people took plenty of time to help with my car selection, service people are very helpful & explain everything about my service and operation of the vehicle. selection, service people are very helpful & explain everything about my service and operation of the vehicle. More

I have purchased 2 Toyota Priuses here in the past 10 years, as well as traveled to their location for designated service checks and yearly inspections. They have been my go-to Toyota place when I live years, as well as traveled to their location for designated service checks and yearly inspections. They have been my go-to Toyota place when I lived in Center City Philadelphia, Gilbertsville, and Wyomissing. Early on there was a minor warranted issue with my first Prius that took some persisting to get resolved. All of the customer service steps they took then and ongoing since then have kept me a loyal customer. More

I will start this review by first sharing that I have been taking my Toyota Tundra to Tri County Toyota since we purchased the vehicle in Southern Pines, North Carolina in July of 2006. I never had any been taking my Toyota Tundra to Tri County Toyota since we purchased the vehicle in Southern Pines, North Carolina in July of 2006. I never had any issues with the quality of the service provided for my vehicle until my visit on March 1, 2014. This day I had scheduled my Tundra to have its timing belt replaced along with 65K service as the truck was just shy of 65K miles. While my Tundra was a model year 2006, I probably could have waited till 90K miles for the timing belt replacement, however I am the type of guy who does not skip anything when it comes to vehicle service. I have always been that way my entire life and I treat all my vehicles the same way. I have never had a vehicle let me sit on the side of the road and this is the reason why. I received a phone call in the late afternoon from the service advisor on March 1st and I was mortified to find out that my pristinely maintained Toyota Tundra was no longer running. I immediately asked the service advisor what did the mechanic do to my truck? A truck that is running perfect does not do into a dealership for routine maintenance and come out not running. I was told by the service advisor that the mechanic felt that something else had gone wrong with my truck which caused the engine to fail. My wife overhead the conversation and grabbed my phone out of my hand and well, it was not a very nice conversation she had with the service advisor to say the least. The service advisor hung up on my wife with no offer of any help on this issue. I called back about 30 minutes later and asked to speak to the highest person at the dealership and said I wanted to also peak to the GM about this issue. Pete Paznokas answered my called and immediately apologized for this inconvenience and asked if I could come down to the dealer to get a loaner car while this issue was resolved. We went down to Tri County Toyota late in the afternoon on March 1st and left with a Toyota Camry loaner vehicle. On Monday March 3rd, I called in the afternoon and spoke to Pete about the status of my car. My conversation with Pete was very nice and I also told him I wanted to speak to the GM Brian about this issue. Up to this point, my research had revealed that if a timing belt installed on my interference 4.7 liter V8 iForce engine were done incorrectly, all the valves in the engine would be bent and essentially the engine would be destroyed. I told Pete that I suspected that this is what happened and I also spoke to the GM that day and advised him that this is what I felt had happened to my Tundra. Both Pete and the GM were very apologetic about the issue and when I received a phone call later on in the day on Monday, March 3rd from the Service Manager, I was not surprised to find that human error was the reason why the engine in my Tundra had failed. In short, the mechanic did not correctly install the timing belt and the engine was destroyed. Tri County Toyota informed me that they were ordering a replacement engine for the Tundra and that it would come with a 12K warranty. I did not think that 12K was enough of a warranty since was Tundra was pristinely maintained and had 65K original miles and called Pete to ask if the dealership would consider giving me a 3 yr / 36K warranty on the engine. I was pleased when Pete informed me that the dealership would do that for me. I was also surprised when I received a call from Pete on Saturday March 8th letting my know that the Tundra was all fixed up and ready for me to pick up. I was really surprised at how quick this was turned around. My truck is running like is was before this issue occurred and I am happy how Tri Country Toyota handled this. Pete was instrumental in giving me a voice to the GM and to the Service Department and for this I am extremely grateful. This is what a truly great Operations Manager can do for the customer. I am sure many people would ask me if I plan to return to Tri County Toyota after all of this and my answer is YES. Why? Mechanics are people, not robots. Human beings make mistakes…we all do. The most difficult thing about mistakes is that you must acknowledge them and own their consequences. After this, you learn from your mistakes and try not to make the same mistake again. I am confident that Pete will help the Tri County Team learn from this and the service team will improve. More

Don Richards went above and beyond his requirement to see that we were satisfied with the purchase of new 2014 Sienna. . He always provided us with prompt and superior service. I can say with certainty that that we were satisfied with the purchase of new 2014 Sienna. . He always provided us with prompt and superior service. I can say with certainty that we were given the absolute best deal and best car to meet our family's needs. The actual purchase of our vehicle was the easiest we have ever experienced!!!! Thanks again to Don Richards, and Tri-County Toyota for providing us with great customer service!!!! More