Tri County Lexus

Unethical Dealership I had a deal negotiated with Tri-County Lexus for a used RX350 F Sport and a trade-in price for my trade-in. After negotiating I was made aware when I had a deal negotiated with Tri-County Lexus for a used RX350 F Sport and a trade-in price for my trade-in. After negotiating I was made aware when of an "outsourcing fee" which essentially was due to me getting a better rate with my credit union and utilizing them for the financing. I advised my sales representative this fee is unethical and I would like it waived being a repeat customer with one vehicle currently Leased with this dealership. He asked me to give him 2 days because he had the next day off and when I was contacted to come back in I received contradictory stories that the sales manager we dealt with left or was fired so we would need to start fresh on the whole deal. Not sure why this was the case because my sales representative was still working with me and had written up the purchase order with all of the details. They said it was irrelevant because the sales manager was no longer working there and completely changed up the trade-in number and sale price of their car. I later left 2 vm's for Rene Cruz and never received a return call. I walked out and will certainly not continue doing business with Tri-County Lexus with out current lease. More

The best experience Was the best service I ever have it was a pleasure to work with Those guys .I been a many different dealers and compare to other Tri County Lexus IS Was the best service I ever have it was a pleasure to work with Those guys .I been a many different dealers and compare to other Tri County Lexus IS The Best More

Best Christmas Present Ever Great sales experience! George was knowledgeable and helpful! He worked to get us the best deal! Never knew buying a car could be this easy, will be Great sales experience! George was knowledgeable and helpful! He worked to get us the best deal! Never knew buying a car could be this easy, will be back! More

Success Came in to lease my son the IS sport as a Christmas present surprise and George made it too easy. His service and knowledge of the cars were great. It Came in to lease my son the IS sport as a Christmas present surprise and George made it too easy. His service and knowledge of the cars were great. It was a complete success! More

just go to lexus of englewood instead I purchased my car from this dealer which was a good experience, but their service dept. sucks. I've been here 2-3 times bc of the proximity to my hou I purchased my car from this dealer which was a good experience, but their service dept. sucks. I've been here 2-3 times bc of the proximity to my house. But every time I come here, you have to wait about 10 minutes once you pull your car into the service bay before someone greets you. Also, if you are waiting a while, don't expect to get any kind of update. Today I waited 3 hours(getting two tires installed)and only got an update when I asked the service advisor. I really feel like I'm getting serviced at a kia dealer. No prestige in coming here at all. Next time I'll just save myself and head to englewood. P.S attention to details and little things like this go a long way. No water or bottles of water until I asked for water at the desk and she had someone replace the gallon. I came in at 11 am, I highly doubt that gallon went since opening. Stock the fridge you have instead of making customers walk over three building to buy their own from a vending machine. They have a popcorn machine in here like we are at the circus, which i might mention is stale as heck. More

Great sales experience! I walked into the dealership and was greeted by Ali and nothing but smooth sailing from there. I am the first person to admit that I am very hard to I walked into the dealership and was greeted by Ali and nothing but smooth sailing from there. I am the first person to admit that I am very hard to please and Ali was patient with me selecting the perfect RX350 for my wife. We went back and fourth many times but he was there to help out and answer all my questions. If you need someone that knows the product and is patient then Ali Alito is your man!! Thanks again for the great service! More

A+++ amazing deal I've left several reviews for my salesman Ali Haltam! I can not be please anymore. This guy went above and beyond to get me an amazing deal on my new I've left several reviews for my salesman Ali Haltam! I can not be please anymore. This guy went above and beyond to get me an amazing deal on my new IS Fsport. I went through several dealerships and drove the 1 1/2 hours to buy from him. Just an amazing job! Thank you for making xmas come early this year. More

Great experience I am extremly satisfied with the customer service at this dealership with ali alito, he went out of his way to make my gs purchase happen and was very I am extremly satisfied with the customer service at this dealership with ali alito, he went out of his way to make my gs purchase happen and was very patient with my concerns. Will Defenitely refer to family and friends! More

Dave Eucker - my salesman My sales representative was excellent.... His name is Dave Eucker. I would recommend him to anyone....My experience was very smooth....He was very pa My sales representative was excellent.... His name is Dave Eucker. I would recommend him to anyone....My experience was very smooth....He was very patient & understanding..... He was on point with what I was looking for in my 3rd new Lexus... More