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Tri County Lexus
Little Falls, NJ
1,369 Reviews
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August 15, 2026
Terrible experience at Lexus of Little Falls. I came in for routine maintenance with a car wash included and ended up being there for over 3 hours. Over the phone, I was told it would take about I came in for routine maintenance with a car wash included and ended up being there for over 3 hours. Over the phone, I was told it would take about 45 minutes. When I arrived, I was told 1–1.25 hours. After waiting 1.5 hours, I asked for an update and was told “20 more minutes,” which turned into another 40 minutes, followed by another 25 minutes before I finally got my car. I don’t mind waiting when I know what to expect. What I do mind is being given inaccurate time estimates that prevent me from planning my day accordingly. If I had been told from the beginning that it would take 3+ hours, I could have planned around it. To make matters worse, my car came back with stains it did not have when I dropped it off on the door handle and passenger seat. I spoke with the director, who offered to clean it. They removed the seat stain but I was still left with a stain on my door handle. And as I was leaving, one of the employees moving cars almost hit my car because he didn’t see me coming. I spent over three hours there and somehow left with my car dirtier than when I arrived, frustrated, and feeling like my time was completely disregarded. Very disappointing experience and definitely not the level of service I expected from Lexus More
by Naira velez
Employees Worked With
Paul Stumpf
August 12, 2026
I had an amazing experience working with this dealership and couldn’t be happier with my car purchase. From start to finish, the entire process was smooth thank you OC and couldn’t be happier with my car purchase. From start to finish, the entire process was smooth thank you OC More
by Iann
Employees Worked With
OC
August 06, 2026
Had a really pleasant experience at this dealership. . it took a couple calls but eventually we were able to make a deal.. OC was my salesman, he made it work . it took a couple calls but eventually we were able to make a deal.. OC was my salesman, he made it work More
by Tom
Employees Worked With
OC
July 30, 2026
I had an outstanding experience at Lexus of Tri-County, and I want to sincerely thank Teejay McLean for his exceptional service. From the moment I walked in, Teejay was professional, patient, knowledgeable and I want to sincerely thank Teejay McLean for his exceptional service. From the moment I walked in, Teejay was professional, patient, knowledgeable, and genuinely committed to helping me find the right vehicle. He took the time to answer all of my questions, explained every step of the process clearly, and made me feel comfortable and confident throughout the purchase. Teejay's honesty, kindness, and dedication to excellent customer service truly stood out. He went above and beyond to make the entire experience smooth and stress-free. If you're looking for someone who truly cares about their customers, I highly recommend asking for Teejay McLean. Thank you for making my Lexus purchase such a wonderful experience Thanks from chi More
by Chi
Employees Worked With
Riverside Partners
July 28, 2026
Victor provided exceptional customer service at Tri County Lexus, making our purchase simple, transparent, and completely stress-free. We’ll definitely return. County Lexus, making our purchase simple, transparent, and completely stress-free. We’ll definitely return. More
by Allison
Employees Worked With
Victor
July 28, 2026
Buying from Tri County Lexus was an excellent experience thanks to Victor’s professionalism, attention to detail, and commitment to customer satisfaction. thanks to Victor’s professionalism, attention to detail, and commitment to customer satisfaction. More
by James D
Employees Worked With
Victor Nunez
