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Tri County Lexus
Little Falls, NJ
1,307 Reviews
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Showing 1,307 reviews
June 27, 2017
Crooks So this guy Kevin, sales person, calls me, uses my phone number that was only provided for the car purchase to harass me, after I leave a review about So this guy Kevin, sales person, calls me, uses my phone number that was only provided for the car purchase to harass me, after I leave a review about him claiming the FICO score goes up to 900 after I clarified it does not go over 850. On top of that the dealership gave him the authority to call the customer and harass for leaving a review. I REPEAT This dealership will lie, cheat and then harass you for leaving a review just because they have your phone number and a copy of your license. Oh, and don't fall for their "Pre-Delivery" charges. I was looking to purchase a car for 30k, they added another $1500 for pre-delivery charge that is not advertised on any of their listing online. Is it legal for a dealership to contact you like that? Well, we shall find out after reports are filed. More
by Xanchaudry
Employees Worked With
Kevin, Orlando
June 26, 2017
Great Recommendation! I came here because a friend of mine just leased a car from here and she was raving about the customer service. She said Hassan was a great sales man I came here because a friend of mine just leased a car from here and she was raving about the customer service. She said Hassan was a great sales man and made the process as easy as possible for her. She wasn't wrong either. I made an appointment with him and he was thorough going through all the features and set up for the car. I will also be recommending Hassan and this dealership to others. More
by Mark F
Employees Worked With
Hassan Ghamlouch
June 24, 2017
Poor customer service, unnecessary charges If I could give them zero stars, I would. Very unprofessional staff, especially Kevin. He would not stop lying to my face and, while finalizing the de If I could give them zero stars, I would. Very unprofessional staff, especially Kevin. He would not stop lying to my face and, while finalizing the deal, brought up extra charges that you wouldn't have to pay at most other dealerships, charging me $1500 for a used car as a fee and calling it the "predelivery charge". Also, the team, especially Kevin, act like they know everything and claimed that the credit score went up to 900, and that he has seen instances where the customer had a 900 credit score. Where I live in the US, the credit only goes up to 850, not sure where he lives. Unless you want to waste an hour listening to pure BS instead of buying a good car, this is definitely the right place for you, otherwise just save yourself a whole lot of trouble and go to another lexus dealership. More
by anonymous567890
Employees Worked With
Kevin
June 20, 2017
Excellent customer service As soon as i entered Tri County Lexus, was was greated by helpfull staff, my sales person Giovanni was very knowledgable and helped me choose the righ As soon as i entered Tri County Lexus, was was greated by helpfull staff, my sales person Giovanni was very knowledgable and helped me choose the right car and financing for my new car. Took care of all the paperwork and made sure that i can take my new car home that day. More
by Lexuslover
Employees Worked With
Giovanni Laracca
June 16, 2017
One stop shop I found a used truck at this dealer and from begining to end it was a great experience. What the service department lacked the sales team made up for. I found a used truck at this dealer and from begining to end it was a great experience. What the service department lacked the sales team made up for. They are a team and no one robs from one another. No sharks in the lot either which is why I shop when dealers are closed. More
by Truck Buyer
Employees Worked With
Sean Donnelly
June 15, 2017
New car buying About 2 weeks ago went to purchase new car at this dealership and talked to salesman and manager George,promise me the out the door price and took my About 2 weeks ago went to purchase new car at this dealership and talked to salesman and manager George,promise me the out the door price and took my credit card and title to another manager to finalise the purchase .but when he came back with different higher price after waiting 2 hours at dealership and keep arguing with us to purchase the car higher price.After 15 minutes arguing I got so upset and left the dealership. After that called me 2 times and lie again and again and no deal. More
by Kirit
Employees Worked With
George
June 13, 2017
Quickest experience ever!! Dealing with the sales rep Hassan and Sales Manager was easy and friendly. Once agreed, the paperwork and vehicle prep was fast and efficient. The qui Dealing with the sales rep Hassan and Sales Manager was easy and friendly. Once agreed, the paperwork and vehicle prep was fast and efficient. The quickest we have ever experienced. More
by Ant dadude777
Employees Worked With
Ted Renka, Rene Cruz
June 02, 2017
Best deal I ever got I was online looking for a 2013 Lexus IS250 when I came across Tri City Lexus and saw a vehicle on their website that was comparable to the other deal I was online looking for a 2013 Lexus IS250 when I came across Tri City Lexus and saw a vehicle on their website that was comparable to the other dealer's I was looking at but it was almost $8,000 cheaper. I made the 102 miles trip from my home thinking this may be a bait-and-switch or some other excuse that it was sold or no longer available but when I got there I was greeted by salesman Luis Lopez and explained to him the vehicle I found on their website and he located it and I took a test drive in it and told him I want to make a deal. I was sure somehow the price was going to jump a few thousand dollars but low and behold I got a 2013 Lexus IS250 with only 28,000 miles on it for $19,370. I was shocked to say the least because they were open and honest and never once tried to jack up the price. Let me say thank you mr. Louis Lopez and sales manager mr. Anthony Smolt for being professional and honest with every question I had and the best price I could possibly hope for. I would highly recommend this dealership before all others because I had bought probably 15 to 20 cars in my life and this was Far and Away the easiest deal I've ever made. It was definitely worth the 200-mile round-trip I need to purchase this vehicle thank you again Tri City Lexus More
by sprtsmike80
Employees Worked With
Louis Lopez and Anthony Smolt
May 31, 2017
Knowledgeable & Painless Hassan displayed a very calm demeanor in his approach to selling. He explained in detail every question we had regarding the vehicle. Hassan was ver Hassan displayed a very calm demeanor in his approach to selling. He explained in detail every question we had regarding the vehicle. Hassan was very knowledgeable from the beginning to the end of the sale. Hassan was a joy to work with - more salesmen should be like him. More
by Lexus LX
Employees Worked With
Ted Renka, Rene Cruz
May 31, 2017
Tri county lexus customer Couldn't decide between a new Lexus NX or Rx and ended getting a great deal on the Rx. Thanks Trevor and all of the staff at Tri county lexus. Couldn't decide between a new Lexus NX or Rx and ended getting a great deal on the Rx. Thanks Trevor and all of the staff at Tri county lexus. More
by CarlosGuin
Employees Worked With
Trevor
