Tri County Lexus

Convinced me to switch to Lexus Was unsure about moving from a BMW to a Lexus. Rob Mania was patient and answered all my questions. I’ve made an appointment to trade in my BMW for t Was unsure about moving from a BMW to a Lexus. Rob Mania was patient and answered all my questions. I’ve made an appointment to trade in my BMW for the NX300. More

Our Painful Car Purchasing Experience with Tri-County Lexus. [Our Painful Car Purchasing Experience with Tri-County Lexus at Little Falls, NJ on 01/20/2018] It's a nightmare. I am dealing with Lexus directly tr [Our Painful Car Purchasing Experience with Tri-County Lexus at Little Falls, NJ on 01/20/2018] It's a nightmare. I am dealing with Lexus directly trying to resolve our costly issue. This is regarding Auto Loan contract made on 1/20/2018 with Tri-County Lexus. My wife Hong Liu is the BUYER. Tri-County Lexus is the SALER. Dealer Number: 00000 62907, Contract Number AD-3-42 0000 84315179 The car was purchased at Tri-County Lexus, located at Little Falls, NJ 07424. This contract was a set up. My wife was cheated by Salesperson Jose Loidi and the Financial Specialist (I will provide his name later). The Itemization of Amount Financed (Page 2) was never displayed to the BUYER. The rest of forms never display to the BUYER either. All the amounts charged listed on page 2 of the contract never mentioned to the BUYER. The Buyer (Hong Liu) only speaks very limited English, and barely read the contract on PC screen. She asked few time “show me on the paper”. She was told “you will get it once the process is completed. Both Salesperson and Financial person push her to sign on the Signature Pad six times without going over the context of each document. These items were added on the loan contract (page 2): Item# D: Optional Gap Contract $995.00 Item# J => Lexus/Safe-Guard $2233.00 => TMIS for Mechanical Breakdown $3965.00 BUYER kept saying “NO Warrantee”. However, $7193.00 (plus tax and interest rate 4.5 for 60 months = 9,000.00+) were silently added to the loan without letting BUYER know (showing on the screen or on paper). This is classic BAIT and SWITCH and FRAUD. There are multiple violations of the Consumer Fraud Act including per se violations of the disclosure regulations. All the contract related information did NOT deliver to the BUYER during the process. During the price bargaining, I said we will pay Bank Check. The salesperson told us we need to pay $700.00 if we paid in cash. If we go finance, this $700.00 can be waved. After signed the purchase contract (invoice), which the TOTAL purchase price (including Sale Tax, Documentation Fee and DMV fee) is $32,700.00, we did not receive this signed invoice. Salesperson said he will give us all documentation at the very end. But, we never get it. I had to leave the showroom earlier to pick up kids, as babysitter is leaving. I left my wife herself to finish the loan process. This was a BIG MISTAKE. Because I wasn’t stand with her. I felt so sorry and Regret. Because she doesn’t speak English well, they (salesperson and financial specialist) set her up. They cheated her by adding unwanted protection programs on the loan contract and push her to sign on Signature Pad six times electronically, without going over what she was signing for. Finally, my wife drove the car back home. I asked has for the loan contract. When I read it, I can control myself but screaming and yelling to her “You are an idiot”. (Now, I felt so sorry to her. Used Car Dealer set her up. That wasn’t her fault). It was 6:30PM on Saturday night. We arrived at Tri-County Lexus at the morning at 10:30AM. My wife was exhausted because she did not eat anything in the past 8 hours. We decided to drive back to Tri-County Lexus, located at Little Falls, NJ and ask them to fix the contract. We arrived there at 7:00PM. I asked big manager’s help. We were invited to a stay in a side room which far away from the showroom. They didn’t want us to disturb the other customers in the showroom. We (my wife, me and my two little boys) were waiting for 40 minutes. During this waiting, I found out someone locked our room from outside. We were not able to go out. For our safe, I pretended nothing happen. Finally, the junior manager came and said “Once the contract electronically submitted they can’t call it back. They cannot do anything. They don’t own the car any more, It’s the bank. We need to call bank and deal with them”. Finally, Jose (salesperson) unlocked the front door and allowed us to leave. The time was 8:00PM. Since Tri-County Lexus never delivered the original purchase INVOICE to us, I came back Monday during the lunch time and ask for it. I’ll need to it to report the purchasing price to my Insurance company. The manager told me there is no needed for insurance. Then all documents are inside the folder we received on Saturday. I insisted to have my original signed invoice. He wanted me to wait for 30 minutes. He had assistant manager to give me a copy. It’s a FAKE copy. It was a quickly made lousy FAKE copy, printed from a printer. It is NOT the original invoice. All numbers and items just are matched with the auto loan. He even copied my wife’s signature from an image file in computer and pasted it to the BUYER Signature column. And, it’s empty on the Salesperson column. Obviously, this is an invalid and FAKE invoice. This is a crime. Obviously, they think and treat customers, like us, as an idiot. People working in the Used Car Department all have two faces – smiling face when you walk in and try to buy a car; Ugly faces when you go back and ask them to fix the mistakes. Be careful, they do set you up. DO NOT walk in this place. Or, you may be the next FRAUD VICTIM. More

Thank you!! Went shopping for a car with my wife. Although I wasn't planning on buying for another month, the deal George and Rob presented me was one I couldn't Went shopping for a car with my wife. Although I wasn't planning on buying for another month, the deal George and Rob presented me was one I couldn't walk away from. The got me out of my BMW and into a new RX350. My wife and I are very happy with the entire staff and buying process at tricounty lexus. Thank you!! More

Thankful 🙌🏻🙌🏻 Every time something comes up she is always there!!! Thanks leah for all the help and thanks to the techs that worked on my car!!! You guys are the be Every time something comes up she is always there!!! Thanks leah for all the help and thanks to the techs that worked on my car!!! You guys are the best!!! More

A Great Lexus Dealer! My family has been buying their Lexus's from Jim Nicoletti for many years, so of course I went to see Jim when I was purchasing my first Lexus. He hel My family has been buying their Lexus's from Jim Nicoletti for many years, so of course I went to see Jim when I was purchasing my first Lexus. He helped to put me a beautiful NX F-sport and it's already prove to be a grate car with the snow we've already gotten this winter. Thank you Jim! More

Nice Deals I gave this dealership a 5 start mainly because of the deals and experience the salesman, Hassan, gave me. He gave me all the information I needed and I gave this dealership a 5 start mainly because of the deals and experience the salesman, Hassan, gave me. He gave me all the information I needed and more about the cars I were interested in. Hassan did not make me feel pressured and I did not even buy a car that day. I plan on going back. I told Hassan that I would come back and ask for him because I did not have my husband with me! More

Nice environment Hassan really helped me out at this dealership. I really liked that he kept things simple and did not try to over complicate different aspects with th Hassan really helped me out at this dealership. I really liked that he kept things simple and did not try to over complicate different aspects with the cars. Hassan really cared that I got the best deal I could in my situation. More

Best Price I went to Tricounty Lexus to get their best price. George gave me the best price and I bought the RX. I will tell all my friends I went to Tricounty Lexus to get their best price. George gave me the best price and I bought the RX. I will tell all my friends More

great experience Bought my first Lexus last week. It was a great experience all the way around. George was very knowledgeable and helpful. First time I bought a car an Bought my first Lexus last week. It was a great experience all the way around. George was very knowledgeable and helpful. First time I bought a car and left feeling like I got a great deal It is a wonderful feeling More

Deceptive Sales Practice Worst customer service ever!! I recently purchased a used 2016 Lexus IS 300 and without my knowledge they added a Tire and Rim protection without my k Worst customer service ever!! I recently purchased a used 2016 Lexus IS 300 and without my knowledge they added a Tire and Rim protection without my knowledge. I called back to ask Chris in finance why this was done and he said Andy the salesman should have discussed this with me, which he did not. Chris in finance also went ahead and said this is the second time this has happened. I called Andy the salesman and he did not know why they added the Tire and Rim package. I asked Chris from finance for proof of signature that I agreed to this. He finally sent me a copy of the agreement but there was no signature. I called again and explained there was no signature therefore I did not agree to this and wanted a full refund. To this day I have received a phone call back. More