Tri County Lexus

No idea how they got 4.5 stars For real to all the good reviews! I would say either you all had good luck or got paid to write these good reviews. This is the worst dealership you c For real to all the good reviews! I would say either you all had good luck or got paid to write these good reviews. This is the worst dealership you can ever find, from the receptionist to managers. The receptionist gave us a very "warm" greeting which she was really into the conversation with her co-worker about her oil diffuser, that was very helpful with my interest in looking for a car. The salesmen (I gave his credit that he tried, so not to mention his name) gave me a good deal but when we went back to sign the papers, the Big boss showed up and called off the deal. Not only that, that Big boy gave me a really ridiculous deal with my 2016 mint condition AXXX car. But I have to thank him for the lousy deal. If not I would have never gotten the great deal I got with another Lexus dealership. Btw, is it possible I can give negative stars(-10 maybe) Thank you for your copy and paste respond. It's very helpful. NICE! More

Our Painful Car Purchasing Experience with Tri-County Lexus STAY AWAY!!! ABSOLUTELY TERRIBLE PEOPLE!! LIARS!! This is regarding Auto Loan contract made on 1/20/2018 with Tri-County Lexus. My wife is the BUY STAY AWAY!!! ABSOLUTELY TERRIBLE PEOPLE!! LIARS!! This is regarding Auto Loan contract made on 1/20/2018 with Tri-County Lexus. My wife is the BUYER. Tri-County Lexus is the SALER. Dealer Number: 00000 62907, Contract Number AD-3-42 0000 84315179 The car was purchased at Tri-County Lexus, located at Little Falls, NJ 07424. This contract was a set up. My wife was cheated by Salesperson Jose Loidi and the Financial Specialist (I will provide his name later). The Itemization of Amount Financed (Page 2) was never displayed to the BUYER. The rest of forms never display to the BUYER either. All the amounts charged listed on page 2 of the contract never mentioned to the BUYER. The Buyer (Hong Liu) only speaks very limited English, and barely read the contract on PC screen. She asked few time “show me on the paper”. She was told “you will get it once the process is completed. Both Salesperson and Financial person push her to sign on the Signature Pad six times without going over the context of each document. These items were added on the loan contract (page 2): Item# D: Optional Gap Contract $995.00 Item# J => Lexus/Safe-Guard $2233.00 => TMIS for Mechanical Breakdown $3965.00 BUYER kept saying “NO Warrantee”. However, $7193.00 (plus tax and interest rate 4.5 for 60 months = 9,000.00+) were silently added to the loan without letting BUYER know (showing on the screen or on paper). This is classic BAIT and SWITCH and FRAUD. There are multiple violations of the Consumer Fraud Act including per se violations of the disclosure regulations. All the contract related information did NOT deliver to the BUYER during the process. During the price bargaining, I said we will pay Bank Check. The salesperson told us we need to pay $700.00 if we paid in cash. If we go finance, this $700.00 can be waved. After signed the purchase contract (invoice), which the TOTAL purchase price (including Sale Tax, Documentation Fee and DMV fee) is $32,700.00, we did not receive this signed invoice. Salesperson said he will give us all documentation at the very end. But, we never get it. I had to leave the showroom earlier to pick up kids, as babysitter is leaving. I left my wife herself to finish the loan process. This was a BIG MISTAKE. Because I wasn’t stand with her. I felt so sorry and Regret. Because she doesn’t speak English well, they (salesperson and financial specialist) set her up. They cheated her by adding unwanted protection programs on the loan contract and push her to sign on Signature Pad six times electronically, without going over what she was signing for. Finally, my wife drove the car back home. I asked her and wanted to see the loan contract. When I read it, I can’t control myself but screaming out and yelling to her “You are an idiot”. (Now, I felt so sorry to her. LEXUS Used Car Dealer set her up. This wasn’t her fault). It was 6:30PM on Saturday night. We arrived at Tri-County Lexus at the morning at 10:30AM. My wife was exhausted because she did not eat anything in the past 8 hours. We decided to drive back to Tri-County Lexus, located at Little Falls, NJ and ask them to fix the contract. We arrived there at 7:00PM. I asked big manager’s help. We were invited to a stay in a side room which far away from the showroom. They didn’t want us to disturb the other customers in the showroom. We (my wife, me and my two little boys) were waiting for 40 minutes. During this waiting, I found out someone locked our room from outside. We were not able to go out. For our safe, I pretended nothing happen. Finally, the junior manager came and said “Once the contract electronically submitted they can’t call it back. They cannot do anything. They don’t own the car any more, It’s the bank. We need to call bank and deal with them”. Finally, Jose (salesperson) unlocked the front door and allowed us to leave. The time was 8:00PM. Since Tri-County Lexus never delivered the original purchase INVOICE to us, I came back Monday during the lunch time and ask for it. I’ll need to it to report the purchasing price to my Insurance company. The manager told me there is no needed for insurance. Then all documents are inside the folder we received on Saturday. I insisted to have my original signed invoice. He wanted me to wait for 30 minutes. He had assistant manager to give me a copy. It’s a FAKE copy. It was a quickly made lousy FAKE copy, printed from a printer. It is NOT the original invoice. All numbers and items just are matched with the auto loan. He even copied my wife’s signature from an image file in computer and pasted it to the BUYER Signature column. And, it’s empty on the Salesperson column. Obviously, this is an invalid and FAKE invoice. This is a crime. Obviously, they think and treat customers, like us, as an idiot. People working in the Used Car Department all have two faces – smiling face when you walk in and try to buy a car; Ugly faces when you go back and ask them to fix the mistakes. Be careful, they do set you up. DO NOT walk in this place. Or, you may be the next FRAUD VICTIM. More