Tri County Lexus

Worst experience ever! Tri-County Lexus was one of the worst car buying experiences ever! We first went in January as we toyed with the idea of switching to Lexus. It was al Tri-County Lexus was one of the worst car buying experiences ever! We first went in January as we toyed with the idea of switching to Lexus. It was almost 8pm after we finished test driving the car and going over some stuff with Justin and our 1 year old son had about enough. Of course he brought out his manager to try to seal the deal but we were upfront about not being ready to buy a car, we just wanted to explore and get comfortable with Lexus as we’d never owned one before. Eventually they got the point and we left. I followed up with Justin the next week with some more questions and told him we’d be in touch when we were ready to buy. I finally called him back in March when we made a decision, told him what we wanted and he said he’d get right on it. I called back for at least a week, no answer or follow up, texted him and finally gave up. We walked in on a Saturday morning, bright and early to meet Manny, who looked like he wanted to be in bed and whose energy was lackluster. We test drove the car and didn’t fall in love, it had a few flaws and the salesman wasn’t trying to sell the car. He clearly just wanted us to buy without giving us a proper sales experience. After telling him we needed to go feed our son and talk it over and come back, he offered to “order” us food so we could sit in the crappy sales room, feed our 1 year old and get the sale going. He ended up getting loud and aggressive with my husband and brought over George, the finance manager, to talk to us, who was calm and respectful. George was the best part of the experience. In the end, we left without purchasing a car because we felt pressured and they were extremely unprofessional. Justin was even there and didn’t bother to say hello. Ultimately, we ended up buying a vehicle from Lexus of Queens, where the service was excellent and we will not even take our car to Tri-County Lexus for servicing even though it’s closer to our home. We hope they work on their professionalism and training their staff on how to treat customers. PS - while we were there, a lady that came from far away for a car ALSO walked away and we heard them arguing with her. Just like we did, she respectfully said thank you, shook their hands and left without a car. We will never take our business to Tri-County. More

Jamal and Hassan thief Please don’t buy used car from these people. They will lie to you’re face. They will sell a car only if you buy their b.s insurance. They made my pa Please don’t buy used car from these people. They will lie to you’re face. They will sell a car only if you buy their b.s insurance. They made my parents purchase 3 different insurance and then they sold them the car. Jamal and Hassan you guys are horrible. More

Horrible He is nasty and a horrible customer service person. He needs a new job. NASTY! Hassan and Danielle are the only people there with hearts. He is nasty and a horrible customer service person. He needs a new job. NASTY! Hassan and Danielle are the only people there with hearts. More

Test Drive Promotion Not Happening Received a promotion to receive a coupon for a $25 Amazon gift card for a test drive at Tri County Lexus, Little Falls, NJ. Visited and test drove a Received a promotion to receive a coupon for a $25 Amazon gift card for a test drive at Tri County Lexus, Little Falls, NJ. Visited and test drove a 2015 Lexus RX 350 on 2/9/19. Gave the coupon to the salesman for redemption. Nothing happens... contacted the salesman, GM and FB DM. No response, no nothing in four weeks. How can a person trust a dealer with a $50K investment when the the dealer can't even keep $25 promise. My deals are not happening at this establishment. More

Dissapointed first time buyer Went there to buy a used car (this was my first time). My car had a couple scratches, which I bought up to Justin, the salesman, he told me not to wor Went there to buy a used car (this was my first time). My car had a couple scratches, which I bought up to Justin, the salesman, he told me not to worry, they could send me a paint touch-up pen to cover them. Its been well over 6 months and never got it. I have text, he promised it would be mailed. I have called and even talked to the Sales Manager and he said he would call me back and never did. Furthermore, not even 6 months later I had to get new tires (unfortunately did not noticed when buying it). So watch out, to your face they'll say anything to sell you the car. More

Danielle is the best! Danielle went above and beyond to make sure I got what I wanted in the price range that I wanted without any last minute surprises! Shopping for a car Danielle went above and beyond to make sure I got what I wanted in the price range that I wanted without any last minute surprises! Shopping for a car can be incredibly stressful, but Danielle made it quick and easy! More

Thanks Danielle! Danielle C. was extremely patient and knowledgeable in helping me with leasing my new NX 300 f sport. This is the first car we leased through our busi Danielle C. was extremely patient and knowledgeable in helping me with leasing my new NX 300 f sport. This is the first car we leased through our business and her and her finance manager walked us through all of the steps we needed to take in order to make it happen for us. Thank you Tri County Lexus and Danielle! More

Piers and scammers I went to buy a car and was offered a price that I agreed to. After that I was provoked, challenged that I don’t have money for a new car and need to I went to buy a car and was offered a price that I agreed to. After that I was provoked, challenged that I don’t have money for a new car and need to go with a used one. The manager Ted behaved totally unprofessional. Ended up getting my new RX from Englewood. I asked them not to contact me and got 3 calls and 6!!! Email next day. Not sure what’s their agenda, but save your nerves and money -stay away from Tri-county Lexus!!! More

Thanks TCL Thanks Danielle for helping me with the purchase of a new Lexus GX 460. Her and her co-worker, Hassan, have helped me get the car I wanted and taught Thanks Danielle for helping me with the purchase of a new Lexus GX 460. Her and her co-worker, Hassan, have helped me get the car I wanted and taught me about all of the technology within the car as well! More

Love it! o have purchased many, many vehicles, and I’ve never had as good of an experience as I had working with Danielle and Hassan at Tri County Lexus. Danie o have purchased many, many vehicles, and I’ve never had as good of an experience as I had working with Danielle and Hassan at Tri County Lexus. Danielle helped me pick out a car that best suits my needs (2019 NX 300), and Hassan helped me become acclimated with the vehicle and it’s features. I appreciate the help and I love my new Lexus! More