Tri County Lexus

Where do I begin? The fact that sonny lied to me about how he diagnosed my vehicle but clearly didn’t? Or the fact that Dayan tried to cover up Sonny’s lie today. They are a bunch of scammers trying to co how he diagnosed my vehicle but clearly didn’t? Or the fact that Dayan tried to cover up Sonny’s lie today. They are a bunch of scammers trying to cover up so they can make 189.99 diagnostic fee. Back in March, I came to the dealer (I have shown so much business to tie-county for years. I have 3 Lexus cars. They will never get a penny from me ) to get an engine noise and sunroof noise checked. Sonny called me a couple of days later and told me he diagnosed my car tans it needs a new PCV valve. He told me he won’t charge the diagnostic fee. I told him thank you and I will bring the car back after the pandemic . I came back today to fix it. I later found out that the car was never diagnosed. He never called the warranty. He lied to me. For what? I don’t know why! I have been driving a vehicle that was misdiagnosed for months. What if my engine blew because he never told me the truth? Sonny even told me he called the warranty company to hook me up! hook me Up for what? My car is already under warranty for power train so engine is covered. Dayan told me that I should keep fixing things until they find the problem. I can go to a mom and pops shop and they will do a better job lol!! He then told me if I don’t like the cost of the fee I can take my business elsewhere. To top it all off, an employee signed my invoice!!! They are scammers. I am reporting them to Lexus and the BBB. I will be contacting my lawyer. you have lost a customer for good! By the way, I have emails and texts where sonny said he called the warranty and diagnosed the car/ I even have a voicemail with his voice! More

Service department is a ripoff Every time I go they try to sell me services I don't need. This time they tried to get me to change the drive belt. I told them I had just gotten that Every time I go they try to sell me services I don't need. This time they tried to get me to change the drive belt. I told them I had just gotten that done somewhere else. They also tried to get me to change the radiator fluid which I had also recently done somewhere else. And when all else fails they try to get me to do a wheel alignment. And they charge about double what I would normally pay somewhere else. Whenever I'm there I always feel like they're trying to make a quick buck off of me. Just be honest! More

This dealership is a ripoff. Extremely unprofessional unethical business practices. The sales manager is the worst of them all. They will hustle every dime off you making empty promises. They leave you unethical business practices. The sales manager is the worst of them all. They will hustle every dime off you making empty promises. They leave you with a unusable car. When walking in customers complaining how they still waiting for their registration and how they increased the sale promise or didn’t subtract their deposit. Stay away from Hussein and TriCounty Lexus they are lieing scamming criminals. More

I have had an extremely poor experience with this dealer. Not only have they overcharged by about 2 times the value, but a brand-new trade-in was worth almost nothing! The sales manager, Hussein, has been ly Not only have they overcharged by about 2 times the value, but a brand-new trade-in was worth almost nothing! The sales manager, Hussein, has been lying to me, and has withheld my paperwork for over two months, rendering my car unusable! I’m sick and tired on the runaround, the lies, and the deceit. Needless to say, I won’t be making any more purchases from these thieving criminals. Buyer beware, and stay away! More

Great Experience! I HIGHLY recommend this dealership! I couldn't make up my mind for Lexus but Ahmed helped me decide when he showed me all the great features Lexus has I HIGHLY recommend this dealership! I couldn't make up my mind for Lexus but Ahmed helped me decide when he showed me all the great features Lexus has to offer in their cars. Not only are they luxurious cars but it is such a SAFE car to drive! Also, what a smooth drive. I am very happy! Thank YOU so much for helping make my decision! Lexus is the way to go! Ahmed values your time and is very honest which I appreciate the most! Great salesman! Amazing service at the dealership! Overall a great experience. Thank you Ahmed! Thank you Tri County Lexus! More

Chris Cardona Salesperson If you are in the market to buy a new or used car make sure to ask for Chris Cardona. He is very informative and knows all the details about the Lexus If you are in the market to buy a new or used car make sure to ask for Chris Cardona. He is very informative and knows all the details about the Lexus Brand. I came in not knowing anything about the lexus brand and he helped stir me into the car that was the right option for me. More

This is my first lease with Lexus and I have had a great experience. I would highly recommend any looking to get into a Lexus to look here. experience. I would highly recommend any looking to get into a Lexus to look here. More

Great experience Tri County Lexus amazed me with their wonderful customer service. Mario was more than helpful and there wasn't a question I had that he didn't know th Tri County Lexus amazed me with their wonderful customer service. Mario was more than helpful and there wasn't a question I had that he didn't know the answer to. Thank you Mario for making this process so much easier and comfortable! More

Excellent Buying Experience Mario Passafiume was my salesperson and did an outstanding job of walking me through the specifications of my new ES and explained in detail the cost Mario Passafiume was my salesperson and did an outstanding job of walking me through the specifications of my new ES and explained in detail the cost of the car and how we were going to get to a price that worked for me and the dealership. I highly recommend seeing Mario for his professionalism. More

I just recently bought my 2017 IS 300 over the hectic weekend and I’m in love with my new car!! I want to shout out the tri county lexus team, especially Ivan Nunez!! He was patient and understood our ne weekend and I’m in love with my new car!! I want to shout out the tri county lexus team, especially Ivan Nunez!! He was patient and understood our needs and worked with us until the very end. I dread the car buying experience but I was very satisfied this time around More