Tri County Lexus

I had the opportunity to buy the car of my dreams a Lexus RX 450h from tri county Lexus. I was Researching many car brands for a few months back and I decided on buying Lexus because of their longevity and q RX 450h from tri county Lexus. I was Researching many car brands for a few months back and I decided on buying Lexus because of their longevity and quality. I called many dealerships in New York New Jersey and Connecticut and everyone was short on stock or did not have the car I wanted. Tri county Lexus was one of the only Lexus dealers that had a wide selection of 2020 rx SUV’s still in stock on the lot with the exact colors I was looking for. The sales associate that helped me through the process was Hassan Ghamlouch. He is one of the most calmest polite and knowledgeable sales associates that I have dealt with at a car dealership. Hassan helped me out so much and was very open about all the details of the vehicle. He always got back to me via email, phone call, or text about anything I needed quickly. I would HIGHLY recommend anyone buying a Lexus to go to tri county Lexus in little falls NJ and to specifically ask for Hassan. More

Dealer, Mario Hernandez, was very professional, friendly and knew his stuff. Helped and explained everything to me. Would definitely recommend to friends and family. 5 stars. and knew his stuff. Helped and explained everything to me. Would definitely recommend to friends and family. 5 stars. More

Miss Alyssa Graham ( Service Dept ) Wonderful & excellent experience worked with Alyssa Graham, very cooperative & useful person in service department. Solved my problem to get my whee Wonderful & excellent experience worked with Alyssa Graham, very cooperative & useful person in service department. Solved my problem to get my wheel lock key. From me I would like to give her 10 rating ( **********) More

I would definitely recommend friends and family to tri county lexus,everybody is really helpful and they make u feel at home especially my salesman Mario Hernandez,he made sure I didnt leave the dealer wi county lexus,everybody is really helpful and they make u feel at home especially my salesman Mario Hernandez,he made sure I didnt leave the dealer without getting my dream car,he was friendly and kind he even went out of his way to get us food while we were waiting,thanks much Mario,your the best. More

Wonderful Dealership, I worked with Mario Hernandez. He is a very good salesman to work with he let me have my own mechanic come take a look at the Pre-owned vehicle I was interested in. They also honored is a very good salesman to work with he let me have my own mechanic come take a look at the Pre-owned vehicle I was interested in. They also honored the online price as well. If you come to this dealership ask for Mario Hernandez he’s great More

During my visit & purchased vehicle Lexus 200t T , pri own certified 2017 very bad expression with Mr Lee sales Manager, he never cooperate always looking money with me, my 2nd set key, car manual he nev own certified 2017 very bad expression with Mr Lee sales Manager, he never cooperate always looking money with me, my 2nd set key, car manual he never helped to get as per my salesperson promised. In future I never go with my friends or relatives to him to play used car under his supervision. Thanks. Mukund patel More

BEST DEALERSHIP! I highly recommend this dealership and especially my sales man, Ahmed El-Ghareib. He was helpful from start to finish. Ahmed was patient with me and d I highly recommend this dealership and especially my sales man, Ahmed El-Ghareib. He was helpful from start to finish. Ahmed was patient with me and didn't put any pressure to buy like the typical salesmen do. He helped me set up my phone app, went over all of the car features very thoroughly. I am also thankful he was wearing a mask during the entire time he was with me. I am very happy with my. purchase and looking forward to working with Ahmed for future car purchases. Thank you! More

I truly met and outstanding sales gentleman Ahmed from Lexus Little Falls, he worked with me In every step of my purchase and was extremely helpful I absolutely got a better vehicle than the one I was lo Lexus Little Falls, he worked with me In every step of my purchase and was extremely helpful I absolutely got a better vehicle than the one I was looking for and with a great deal Ahmed was patient with my choices he went above and beyond helping me to pick the right vehicle basic on my needs, I’m very happy with the purchase did make my expectations. Thank you Ahmed for provide a great experience you’re an asset to this dealership! More

excellent Ahmed was very professional, yet not obtrusive. He helped me to choose the best car for me. I would recommend this dealership to anybody. I am a bit Ahmed was very professional, yet not obtrusive. He helped me to choose the best car for me. I would recommend this dealership to anybody. I am a bit anxious about service department judging by other comments. We will see. More

Where do I begin? The fact that sonny lied to me about how he diagnosed my vehicle but clearly didn’t? Or the fact that Dayan tried to cover up Sonny’s lie today. They are a bunch of scammers trying to co how he diagnosed my vehicle but clearly didn’t? Or the fact that Dayan tried to cover up Sonny’s lie today. They are a bunch of scammers trying to cover up so they can make 189.99 diagnostic fee. Back in March, I came to the dealer (I have shown so much business to tie-county for years. I have 3 Lexus cars. They will never get a penny from me ) to get an engine noise and sunroof noise checked. Sonny called me a couple of days later and told me he diagnosed my car tans it needs a new PCV valve. He told me he won’t charge the diagnostic fee. I told him thank you and I will bring the car back after the pandemic . I came back today to fix it. I later found out that the car was never diagnosed. He never called the warranty. He lied to me. For what? I don’t know why! I have been driving a vehicle that was misdiagnosed for months. What if my engine blew because he never told me the truth? Sonny even told me he called the warranty company to hook me up! hook me Up for what? My car is already under warranty for power train so engine is covered. Dayan told me that I should keep fixing things until they find the problem. I can go to a mom and pops shop and they will do a better job lol!! He then told me if I don’t like the cost of the fee I can take my business elsewhere. To top it all off, an employee signed my invoice!!! They are scammers. I am reporting them to Lexus and the BBB. I will be contacting my lawyer. you have lost a customer for good! By the way, I have emails and texts where sonny said he called the warranty and diagnosed the car/ I even have a voicemail with his voice! More