Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tri County Lexus
Little Falls, NJ
1,334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,334 reviews
August 23, 2022
Very professional, very nice and very helpful. Jim Nicoletti was friendly, knowledgeable and great to talk to and work with. Get Jim to help you! Jim Nicoletti was friendly, knowledgeable and great to talk to and work with. Get Jim to help you! More
by Nicole Corino
Employees Worked With
James Nicoletti
August 16, 2022
I had an amazing experience here purchasing my vehicle dealing with Jim Nicoletti. Very professional, worked with my budget, and made the experience as painless as possible. Highly recommend to anyone loo dealing with Jim Nicoletti. Very professional, worked with my budget, and made the experience as painless as possible. Highly recommend to anyone looking to purchase in the area, ask for Jim! More
by jsiegel11
Employees Worked With
Jim Nicoletti, Rene Cruz
August 16, 2022
I leased a 2022 IS a couple of months ago and I am in love with this car!!! I have owned several lexus’ and this is by far my favorite. I had to extend my lease due to supply shortages and I’m so glad I love with this car!!! I have owned several lexus’ and this is by far my favorite. I had to extend my lease due to supply shortages and I’m so glad I waited for this car to come in. Jim Nicoletti was awesome and helped me every step of the way. He was patient and was able to get me a good deal on my new lease! I would highly recommend Jim at Tri County Lexus. More
by Christine
Employees Worked With
Jim Nicoletti
July 27, 2022
I bought a used car on May 17 th. I reached out to various people various times... they were sick on vacation or whatever else and never called back. They showed me the car dirty mak I reached out to various people various times... they were sick on vacation or whatever else and never called back. They showed me the car dirty making the million scratches invisible and with the white carpet protectors which covered the whole in the driver side carpet. No second key was ever located. Looks like the car was in an accident even though the carfax didn't reveal that. One of the tires looks like it needs to be replaced. Lastly I never received any of the documents I signed...I know it was late in the evening but it was kind of a xxxx show. No one knew how to work the machine to run my debit card for the deposit so they made a copy. The manager Carlos Inoa called me almost a week later to ask for the debit card info bc they apparently lost the copy. I addressed the issues with him and every since then haven't been able to contact him or anyone else. Every time I call they take a message and no one calls me back. I also submitted 2 customer service complaints online and still no one had called me back. Save yourself a headache and go somewhere else. More
by Kat
Employees Worked With
Carlos Inoa, Jeff, Julio
July 16, 2022
Advertised price for used cars is not the real price, it is a tactic used to bring buyers to dealership. Add 4 K to the used car advertised price on top of tax, tag and registration which they will say dea is a tactic used to bring buyers to dealership. Add 4 K to the used car advertised price on top of tax, tag and registration which they will say dealer charges or market adjustment. Don't be fooled by the advertised price. More
by THAMPIJOHN01
Employees Worked With
Don't remember the name
July 09, 2022
Waste of time. After emailing back and forth, I was ghosted out of the blue by the Internet Sales manager Camila for 3 days before I went elsewhere. Reading some After emailing back and forth, I was ghosted out of the blue by the Internet Sales manager Camila for 3 days before I went elsewhere. Reading some of these reviews here, I see I’m not the only who had difficulty with this store. My time is valuable and it’s bad enough the way these stores try to cash in on you, they forget we have family and friends … and long memories. More
by Johnny S
Employees Worked With
Camila
June 23, 2022
It was such a pleasant experience to have sales rep Melvin taking care of us, best experience SUV shopping thus far. He got straight to the point (found our dream SUV) and was extremely knowledgeable a Melvin taking care of us, best experience SUV shopping thus far. He got straight to the point (found our dream SUV) and was extremely knowledgeable about the vehicle features. And even though we’ve had some credit challenges, he didn’t treat us like we only had one SUV to choose from. Thanks for your patience, and closing the deal smoothly. Me and my hubby will be back soon to get our second vehicle.. More
by Michellvillegas5
Employees Worked With
Melvin Lara
June 18, 2022
Louis the salesperson at Tri-County was friendly and efficient. I was able to trade in my used car and get a beautiful, new ES 350. efficient. I was able to trade in my used car and get a beautiful, new ES 350. More
by Magda R
Employees Worked With
Paul Stumpf, Ted Renka, Riverside Partners
June 18, 2022
Do not waste your time going here. Listed a used car for 39k. When we got there they jacked the price to 44k. Not to mention they were disrespectful in terms of how they talk to p Listed a used car for 39k. When we got there they jacked the price to 44k. Not to mention they were disrespectful in terms of how they talk to people. They acted like they were doing us a favor and we were there begging for a handout. I never had anyone speak so disrespectfully to customers and they literally have no filter when speaking to each other In front of customers. This place needs a new sales teams along with new managers. They blamed the online sales team for listing false prices and no one knows what they are doing in this dealership. The best part is that they promised us a spare key, all weather mats , and the manuals at a later date. When my father went to pick it up CHRIS CARDONA said “not even the president is going to help you get that.” And that was a manager. The sale person MATTHEW LEON is not returning phone calls and is full of excuses of. His promise for the mats, key and manuals are saved in text messages and will be sent to Lexus corporate, better business bureau, and a formal complaint will be made with the NJ Attorney General. I finally got in touch with JOHN ROSS who is another poor excuse for a manager in which he pretended to help for a day and then refused to answer phone calls and emails thereafter. Stay away for your own good especially from MATTHEW LEON, CHRIS CARDONA, and JOHN ROSS. I hope you read this review because my company’s corporate fleet along with any clients cars will not be purchased from Lexus from now on. Keep doing what your are doing and losing money by driving away customers. Keep up the great work. More
by Jramsammy
Employees Worked With
Chris Cardona , Matthew Leon, John Ross
