Tri County Lexus

Purchased insurance for tires and rims and now trying to use it to get the rims fixed , but they keep on delaying me. Waste of money.. And I'm still waiting for my second key. That I never got when I purcha use it to get the rims fixed , but they keep on delaying me. Waste of money.. And I'm still waiting for my second key. That I never got when I purchased a car.. More

I am not sure how they are rated #1 in the area. Inquired about a vehicle or possibly ordering one. Response was good the first time I submitted information on cars.com. Once they have your info Inquired about a vehicle or possibly ordering one. Response was good the first time I submitted information on cars.com. Once they have your information, especially email they spam your ema with vehicles you have no interest in, easily 2 emails a day. I was informed to email trade information which I did, emailed it within a day, never got a response, called a few weeks later, left a message to the same guy, never got a return call. Called/emailed again 2 weeks later to see if they are interested still, and spoke with another sales lady, she said she would help. Eventually she said there is a mark up on the car, lol. We are in 2024…with rates averaging 7%. Unless this dealership is still in covid era…even Porsche don’t go for mark up right now. I got a quote from another Lexus dealer a little farther away with a discount off MSRP, and she had the audacity to say there is a mark up. Don’t waste your time, find another dealership More

Very bad experience with the dealership. Avoid them if you can. Very unpleasant and professional. You can sense it as soon as you step in. (A) They lost my payment check (from bank) and i Avoid them if you can. Very unpleasant and professional. You can sense it as soon as you step in. (A) They lost my payment check (from bank) and i had to everything again. (B) Am driving with expired plates, they got no timeline for me. (C) Brand new car is having issues, upon reporting they said the service department will get to book an appointment but no response after dozen follow ups. All i m getting is run-around and comments like ‘we will get back to you’ and ‘the sales agent “jose” will call you’ .. No followups… No calls … They are always busy with gossiping and watching videos on phone. More

I had been waiting patiently for this model to arrive at the dealers and I know there was an amazing amount of interest in this vehicle and being in short supply I didn't think I had a shot at getting the the dealers and I know there was an amazing amount of interest in this vehicle and being in short supply I didn't think I had a shot at getting the vehicle. So that brings me to my initial sales person. NADI (NADIUSKA RODRIGUEZ) She immediately dispelled all of the negative ratings I had read on this dealership. She was pleasant and very attentive. She listened to what I had to say and what vehicle I was looking for. She was very transparent and let me know that the vehicle I wanted was in transit and would not be available for 6-8 weeks. She pointed out that the dealership had TX 350 models available immediately but was not pushy but was more informative, which was quite pleasant. I have walked out on multiple dealerships for just that type of pushy salesmanship. Once she knew what vehicle I wanted she QUICKLY pulled her manager, we negotiated and within 10 minutes I had a deposit down. So now began the waiting period of 6-8 weeks, which I honestly thought would take longer. Nadi had told me that she would check on the vehicle and call me with any new information. She called me at least 3 times and answered multiple questions I had. I was extremely impressed that she was taking the time and effort on us and was quickly responsive to all questions In fact It became a pleasure just hearing from her that is how well her customer interaction was That being said the last call I received from her was to tell me the vehicle had arrived and she would prepare everything and get it ready for when I came in. She was great and I would go to her again for a vehicle. Note that after I received the vehicle she has called a few times to just see how was the vehicle and was there anything she could help with. She has been fantastic Okay so the day I came to pick the car up Nadi was not there and I dealt with JUAN RIOS and I found that he was as pleasant and helpful as Nadi was. So he was great in making sure we understood everything about the vehicle. Considering how new the vehicle was I was impressed that he was so well prepared on the vehicle. His demeanor was wonderful and as with Nadi I don't know the last time my wife and I walked into a dealership and wanted to talk to a sales person. There was no hard sell of packages warranties or services but every question was answered and I felt great about all the decisions that I was making and felt he provided any information in a professional manner. So after our discussions with Juan we met with finance. I cannot remember the gentleman's name, which I am sorry about because he was as delightful as Nadi and Juan. It was a pleasure to go through the warranties, packages and services without any type of hard sell. It was more informative and answered any questions we had. As much as I wanted to run to our new vehicle and start driving we didn't we stayed and talked with the finance person and Juan thanking them for how easy they made the purchase of this vehicle. By the way I also called Nadi to thank her. To summarize my experience I believe that TRI COUNTY LEXUS is a well run professional dealership that absolutely is intent on making the car buying process of a new Lexus as wonderful as the driving of a New Lexus. Dealership 5 stars Finance. 5 stars Juan Rios 5 stars Nadi Rodriguez. 5 stars Nadi and Juan deserve more but 5 is the limit WELL DONE!!!!! Much appreciated Proud owners of a Lexus TX 550h+. More

Always dreamed about the Lexus Is 500. Came to tri county Lexus just test drive it but Santiago and Tony made everting work for me so I ended up buying the car. I'm very Happy Came to tri county Lexus just test drive it but Santiago and Tony made everting work for me so I ended up buying the car. I'm very Happy More

Leasing a car from Juan Rios at Tri-County Lexus was a breeze! Juan guided me through the process effortlessly, making sure I understood all my options. He continues make the process seamless with his ex breeze! Juan guided me through the process effortlessly, making sure I understood all my options. He continues make the process seamless with his expertise and genuine care when presenting me my options moving forward. If you're considering leasing (or buying a car), I highly recommend Juan at Tri-County Lexus for his exceptional service and professionalism! More

They are selling $10k over msrp People please be aware of them! There are plenty of dealerships around the area who’s selling at msrp of them! There are plenty of dealerships around the area who’s selling at msrp More

I had a wonderful experience with Hatem Samy, he worked with me towards my budget & offered me few selection of cars. i would recommend him to family & friends. Thank you Hatem Samy for the amazing exp with me towards my budget & offered me few selection of cars. i would recommend him to family & friends. Thank you Hatem Samy for the amazing experience. More

Osayd made my first car buying experience very quick & easy. He worked with my budget and made this experience as easygoing as possible easy. He worked with my budget and made this experience as easygoing as possible More

had an overall seamless experience with osayd. who helped me purchase my Lexus IS 350. From the moment I stepped foot into the dealership, he was attentive, knowledgeable and went above and beyond who helped me purchase my Lexus IS 350. From the moment I stepped foot into the dealership, he was attentive, knowledgeable and went above and beyond More