Tri County Lexus

I bought a 2016 Ford Explorer from this dealership. The sales experience was pleasant enough. I test-drove the car for less than 5 minutes and there seemed to be no problems. Of course the day after I The sales experience was pleasant enough. I test-drove the car for less than 5 minutes and there seemed to be no problems. Of course the day after I brought it home the engine was making a strange grinding sound consistently between 1500-2500 rpms and the transmission was shifting oddly. I make an appointment for the service department to look at it. This could not have been a new problem. The service department was not helpful and clearly had no idea what the problem was and stated it was "warped rotors". I brought to my trusted mechanics that I've been going to for years. They said no the rotors aren't warped and they aren't sure what the problem is but that the dealership should both the service and sales departments of the dealership and none of them were helpful and said it was my problem. Despite knowing they were wrong about the "warped rotors", I asked them to call me back with a quote to fix. They never did. I brought the car to a Ford dealership and they told me that there is over 40 hours of work that needs to be done with all this repair: 1. Torque converter, transmission front pump and assorted internal parts and hardware . This addresses the shaking at idle in gear. This is a $6200 repair. 2. right side engine mount. mount has metal on metal contact $580. 3. front exhaust flex pipe and hardware. this $1150 4. AIRBAG LIGHT. $1300 5. front lower control arms right and left. $1537 6. in line fuel pressure sensor above fuel tank. $1580 The repairs total more than the car is worth. I have already paid to replace 3 engine mounts last month as well along with some other repairs over the past few months. More

I bought an ES230 from Samy recently and I found the entire process satisfying. He was friendly and professional and always responded to my calls and messages each time I reached out to follow up on my entire process satisfying. He was friendly and professional and always responded to my calls and messages each time I reached out to follow up on my registration documents and plates. Also the showroom was clean and inviting when I visited so it’s a pass from me. More

Thank you Hatem Samy for making my lease purchase an easy process!! Love my new F Sport! Great customer service! Thanks again! process!! Love my new F Sport! Great customer service! Thanks again! More

If i could give a zero star i would . This place has to be the sleaziest place i have ever been . Went in to by a used car they hit me with over 7000 in fees. Then to add more insult Mr t This place has to be the sleaziest place i have ever been . Went in to by a used car they hit me with over 7000 in fees. Then to add more insult Mr think he is playboy Damarquis gives my 17yr old daughter his phone number . So he can make it up to us by taking her out on a date. zero stars i give . More

Purchased insurance for tires and rims and now trying to use it to get the rims fixed , but they keep on delaying me. Waste of money.. And I'm still waiting for my second key. That I never got when I purcha use it to get the rims fixed , but they keep on delaying me. Waste of money.. And I'm still waiting for my second key. That I never got when I purchased a car.. More

I am not sure how they are rated #1 in the area. Inquired about a vehicle or possibly ordering one. Response was good the first time I submitted information on cars.com. Once they have your info Inquired about a vehicle or possibly ordering one. Response was good the first time I submitted information on cars.com. Once they have your information, especially email they spam your ema with vehicles you have no interest in, easily 2 emails a day. I was informed to email trade information which I did, emailed it within a day, never got a response, called a few weeks later, left a message to the same guy, never got a return call. Called/emailed again 2 weeks later to see if they are interested still, and spoke with another sales lady, she said she would help. Eventually she said there is a mark up on the car, lol. We are in 2024…with rates averaging 7%. Unless this dealership is still in covid era…even Porsche don’t go for mark up right now. I got a quote from another Lexus dealer a little farther away with a discount off MSRP, and she had the audacity to say there is a mark up. Don’t waste your time, find another dealership More

Very bad experience with the dealership. Avoid them if you can. Very unpleasant and professional. You can sense it as soon as you step in. (A) They lost my payment check (from bank) and i Avoid them if you can. Very unpleasant and professional. You can sense it as soon as you step in. (A) They lost my payment check (from bank) and i had to everything again. (B) Am driving with expired plates, they got no timeline for me. (C) Brand new car is having issues, upon reporting they said the service department will get to book an appointment but no response after dozen follow ups. All i m getting is run-around and comments like ‘we will get back to you’ and ‘the sales agent “jose” will call you’ .. No followups… No calls … They are always busy with gossiping and watching videos on phone. More

I had been waiting patiently for this model to arrive at the dealers and I know there was an amazing amount of interest in this vehicle and being in short supply I didn't think I had a shot at getting the the dealers and I know there was an amazing amount of interest in this vehicle and being in short supply I didn't think I had a shot at getting the vehicle. So that brings me to my initial sales person. NADI (NADIUSKA RODRIGUEZ) She immediately dispelled all of the negative ratings I had read on this dealership. She was pleasant and very attentive. She listened to what I had to say and what vehicle I was looking for. She was very transparent and let me know that the vehicle I wanted was in transit and would not be available for 6-8 weeks. She pointed out that the dealership had TX 350 models available immediately but was not pushy but was more informative, which was quite pleasant. I have walked out on multiple dealerships for just that type of pushy salesmanship. Once she knew what vehicle I wanted she QUICKLY pulled her manager, we negotiated and within 10 minutes I had a deposit down. So now began the waiting period of 6-8 weeks, which I honestly thought would take longer. Nadi had told me that she would check on the vehicle and call me with any new information. She called me at least 3 times and answered multiple questions I had. I was extremely impressed that she was taking the time and effort on us and was quickly responsive to all questions In fact It became a pleasure just hearing from her that is how well her customer interaction was That being said the last call I received from her was to tell me the vehicle had arrived and she would prepare everything and get it ready for when I came in. She was great and I would go to her again for a vehicle. Note that after I received the vehicle she has called a few times to just see how was the vehicle and was there anything she could help with. She has been fantastic Okay so the day I came to pick the car up Nadi was not there and I dealt with JUAN RIOS and I found that he was as pleasant and helpful as Nadi was. So he was great in making sure we understood everything about the vehicle. Considering how new the vehicle was I was impressed that he was so well prepared on the vehicle. His demeanor was wonderful and as with Nadi I don't know the last time my wife and I walked into a dealership and wanted to talk to a sales person. There was no hard sell of packages warranties or services but every question was answered and I felt great about all the decisions that I was making and felt he provided any information in a professional manner. So after our discussions with Juan we met with finance. I cannot remember the gentleman's name, which I am sorry about because he was as delightful as Nadi and Juan. It was a pleasure to go through the warranties, packages and services without any type of hard sell. It was more informative and answered any questions we had. As much as I wanted to run to our new vehicle and start driving we didn't we stayed and talked with the finance person and Juan thanking them for how easy they made the purchase of this vehicle. By the way I also called Nadi to thank her. To summarize my experience I believe that TRI COUNTY LEXUS is a well run professional dealership that absolutely is intent on making the car buying process of a new Lexus as wonderful as the driving of a New Lexus. Dealership 5 stars Finance. 5 stars Juan Rios 5 stars Nadi Rodriguez. 5 stars Nadi and Juan deserve more but 5 is the limit WELL DONE!!!!! Much appreciated Proud owners of a Lexus TX 550h+. More

Always dreamed about the Lexus Is 500. Came to tri county Lexus just test drive it but Santiago and Tony made everting work for me so I ended up buying the car. I'm very Happy Came to tri county Lexus just test drive it but Santiago and Tony made everting work for me so I ended up buying the car. I'm very Happy More

Leasing a car from Juan Rios at Tri-County Lexus was a breeze! Juan guided me through the process effortlessly, making sure I understood all my options. He continues make the process seamless with his ex breeze! Juan guided me through the process effortlessly, making sure I understood all my options. He continues make the process seamless with his expertise and genuine care when presenting me my options moving forward. If you're considering leasing (or buying a car), I highly recommend Juan at Tri-County Lexus for his exceptional service and professionalism! More