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Tri County Lexus

Little Falls, NJ

4.6
1,304 Reviews

700 Route 46 West

Little Falls, NJ

07424

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Showing 1,304 reviews

January 06, 2010

Arranged with "internet manager" that I was going to come in on a saturday to look at a m3. Arrive saturday talk to a salesman. Get ready for a test drive. They couldn't get the car started for 30-4 More

by cchan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin / Gladis
October 31, 2009

We bought our car at Tri County Lexus. They promised great service, e.g. dropping off a loaner car @ our house...but they were hours late. Once in the shop they cause problems with the vehicle and yo More

by lesterval
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
October 25, 2009

This was my worst purchase experience that I have had in my life. I took the vehicle home and he very next day, the light Maintenance Required soon came on. When I took the vehicle back they changed the o More

by mercy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carl Oliviera
October 20, 2009

I had the worst experience with this dealership, very shady salesmanship which seems to be mainly with the manager more than the frontline salesman. They don't show you numbers at the desk, they keep goi More

by gerryf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony and Darnell (MGR)
May 02, 2009

Went in to test drive an RX. Receptionist was not friendly or helpful. We asked for a brochure and were directed to a wall of messy literature - no RX brochure. When we asked the receptionist again s More

by Cbeetle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None - couldn't get help
March 15, 2009

I walked in with an interest of the IS F. However, the salesman kept pushing me to buy the car and I told him not at the moment and also they didn't have a car for me to test drive yet. I came a day befor More

by crazee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donovan
Mar 15, 2009 -

crazee responded

I meant to recommend this dealer option to NO!!!!!!!!!!!!!

March 12, 2009

They agreed to a price and when I went back to sign the papers, they wouldn't honor their commitment. I waste of my time, trust and overall interest in Lexus as a brand. Shame on them and their bait and sw More

by rathsog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Delgado and the hugely cheesy sales manager, Donovan
March 12, 2009

STAY AWAY FROM THIS DEALERSHIP! They are crooks and swindlers and laugh about their actions. When I went to sign the papers for a NEW (READ NEW, NOT USED) RX400h with a price upon which they offered an More

by rathsog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JOHn Delgado and the hugely cheesy sales manager, Donovan
January 05, 2009

I received a disrespectful, humiliating and insensitive treatment from people working there. Salesperson, while talking to me was purposely imitating my accent (I do have an accent). Yelling my n More

by rx350rating
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art M, Don L
December 13, 2006

I purchased a brand new RX400h from Tri-County Lexus. My experience with this dealership was very positive. They did not have the color I was looking for. They got it for me at the time they promised me. Wh More

by sandmnazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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