Tri County Lexus

We bought our car at Tri County Lexus. They promised great service, e.g. dropping off a loaner car @ our house...but they were hours late. Once in the shop they cause problems with the vehicle and yo great service, e.g. dropping off a loaner car @ our house...but they were hours late. Once in the shop they cause problems with the vehicle and you wait while they try to fine your key. You have to go back to fix the new problems. More

This was my worst purchase experience that I have had in my life. I took the vehicle home and he very next day, the light Maintenance Required soon came on. When I took the vehicle back they changed the o my life. I took the vehicle home and he very next day, the light Maintenance Required soon came on. When I took the vehicle back they changed the oil. They did absolutely nothing else even though they charged for Dealer Prep. Also their Biz Mgr tells one lie after the other about all of the additional services. It is a high pressure, very nasty exchange when you do not purchase these additional services. The vehicle was not even detailed. It was a very disturbing experience. More

I had the worst experience with this dealership, very shady salesmanship which seems to be mainly with the manager more than the frontline salesman. They don't show you numbers at the desk, they keep goi shady salesmanship which seems to be mainly with the manager more than the frontline salesman. They don't show you numbers at the desk, they keep going to the back office to crunch numbers and come up with random numbers. Not that was looking for a steal, but when you okay a number don't come back and raise it. Manager is poorly dressed and reflects that managerial staff is looking to rip you off. Uses aggressiveness to make a deal. More

Went in to test drive an RX. Receptionist was not friendly or helpful. We asked for a brochure and were directed to a wall of messy literature - no RX brochure. When we asked the receptionist again s friendly or helpful. We asked for a brochure and were directed to a wall of messy literature - no RX brochure. When we asked the receptionist again she made it seem like we were bothering her and she said she'd try to get on. We asked to test drive and she said there wasn't anyone available but she would try. Now, we are buying a 40K plus car - not some cheap thing and don't think it was too much to ask for some customer service. After waiting 15 minutes to someone to give us some sort of customer service we left. When I called to speak to the Sales Manager the phone rang many times and then I was put into voice mail. Not a way to try to sell cars. We won't be back! More

They agreed to a price and when I went back to sign the papers, they wouldn't honor their commitment. I waste of my time, trust and overall interest in Lexus as a brand. Shame on them and their bait and sw papers, they wouldn't honor their commitment. I waste of my time, trust and overall interest in Lexus as a brand. Shame on them and their bait and switch tactics. They are awful. DO NOT USE THEM. More

STAY AWAY FROM THIS DEALERSHIP! They are crooks and swindlers and laugh about their actions. When I went to sign the papers for a NEW (READ NEW, NOT USED) RX400h with a price upon which they offered an swindlers and laugh about their actions. When I went to sign the papers for a NEW (READ NEW, NOT USED) RX400h with a price upon which they offered and I agreed, I was told they would give me the 400h but with 10,000 miles on it and that the price they offered was THAT car, not a new one. Oh, really? Does a NEW car have 10,000 miles on it? New meanS under 50 miles, not 10,000. Donovan, the sales manager is a smoozy lying sack of worthlessness who would sell his mother if it meant he was going to make money and John Delgado is a pawn iin the system. The rest of the sales team is smarmy with really bad suits, pinky rings and incredibly comb-overs. And the best part of it all was that they keep saying 'We're Lexus, we don't do that." Right. Give me a break. STAY AWAY...UNLESS YOU LIKE LOSING YOUR DIGNITY, TIME AND YOUR SHIRT. More

I received a disrespectful, humiliating and insensitive treatment from people working there. Salesperson, while talking to me was purposely imitating my accent (I do have an accent). Yelling my n treatment from people working there. Salesperson, while talking to me was purposely imitating my accent (I do have an accent). Yelling my name through the entire showroom many times, making me extremely uncomfortable and filling humiliated. In addition, I was asked to pay an extra 198.00 plus tax for the car window’s etching as an extra charge. Salesperson said that etching is already on the windows, and I reluctantly paid for it. Checking new car, I found no etching on the windows. I asked for refund. Manager yelled at me and refused to give a refund for the services, which were not provided. When I asked about new license plates and new registration, manager said "Tri-County Lexus dealership does not want your business". At this point I left to avoid further aggravations. More

I purchased a brand new RX400h from Tri-County Lexus. My experience with this dealership was very positive. They did not have the color I was looking for. They got it for me at the time they promised me. Wh experience with this dealership was very positive. They did not have the color I was looking for. They got it for me at the time they promised me. When I went to pick up my new car, my salesman gave me a nicely packed gift in a Lexus bag. I am servicing my car with this dealer, I am very happy with their service department, specially when they come to my home and pick up my car for services and leave a car for me to drive, they do the service and deliver my car to my address. I definitley would recommend TRi-County Lexus to all my friends and relatives. More

I have had service done by this dealership on two separate occasions. Two years ago I had body work done and the paint is now chipping off. Last year my engine seized due to a build up off engine s separate occasions. Two years ago I had body work done and the paint is now chipping off. Last year my engine seized due to a build up off engine sludge; Steve from lexus service told me my warranty would not apply because it looks like I hadn't changed my oil. After producing my oil change receipts for 95,000 miles (which took a lot of leg work because I had changed my oil at a number of differentr facilities) my warranty finally covered the work. I was without a car for 2 months and when I got my vehicle back, they tried to hit me up for a brake job because the car was sitting there for so long without moving and my brakes had gotten wet because my car was left out in the rain. I could go on and on about how dissatsified I was with my service and how many nasty conversations I had with Steve and others at tri-county lexus. In short, I would NEVER recommend this dealership to anyone. They are class-less and have terrible customer service. More