Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tri County Lexus
Little Falls, NJ
1,338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,338 reviews
July 10, 2011
Things have really changed at TriCounty Lexus. Service is quick, people are friendly, and very professional. Gene greeted me, told me about the detail special, and had me in a loaner within 10 minutes. When quick, people are friendly, and very professional. Gene greeted me, told me about the detail special, and had me in a loaner within 10 minutes. When I came back to pick up my car I could not believe how great my car looked after the detail that Gene arranged. It was everything and more that Gene explained.Im a very happy camper and will return to TriCounty. More
by taszcir
Employees Worked With
Gene
July 05, 2011
Brought my car in for a quick oil change... Was greeted bi Gene upon arrival... He then escorted me to my service person Nancy... She took all my info. told me to have a seat till my car was done...Less th bi Gene upon arrival... He then escorted me to my service person Nancy... She took all my info. told me to have a seat till my car was done...Less than a half hour Gene was calling me in the waiting room to let me know my car was completed... Just wanted to say Thank you Nancy and gene Great job!!! More
by lextian2002
Employees Worked With
Gene and Nancy
June 25, 2011
I HAVE BEEN A LEXUS OWNER FOR THE LAST 11 YEARS. I PRESENTLY HAVE AN RX350, I LIVE IN MANHATTAN BUT I TRAVEL THE 4 STATE AREA FOR BUSINESS. LAST WEEK WHILE TRAVELING TO PARSIPPANY NJ I REALIZED THAT I PRESENTLY HAVE AN RX350, I LIVE IN MANHATTAN BUT I TRAVEL THE 4 STATE AREA FOR BUSINESS. LAST WEEK WHILE TRAVELING TO PARSIPPANY NJ I REALIZED THAT I WAS DUE FOR A 15000 MILE SERVICE AND HAD A RECALL NOTICE ON MY VEHICLE. I FOUND TRI COUNTY LEXUS ON RT 46 AND DECIDED TO STOP AND SEE IF I COULD GET SERVICE AS I DID NOT HAVE AN APPOINTMENT. UPON ENTERING THE SERVICE AREA I WAS GREETED BY GENE WHO WELCOMED ME IN A MOST PLEASANT AND PROFESSIONAL MANNER. I EXPLAINED THAT I DID NOT HAVE AN APPOINTMENT BUT THAT I NEEDED SERVICE AND THATS WHEN GENE WENT INTO ACTION!!MY CAR WAS CHECKED IN IMMEDIATELY AND I WAS BEING HELPED BY A SERVICE ADVISOR IN A MATTER OF 4 MINUTES. AFTER SEEING THE ADVISOR I WAS ESCORTED INTO THE LOUNGE AND ASSURED BY GENE THAT HE WOULD KEEP ME UPDATED ON THE STATUS OF MY SERVICE. GENE AND STEVE KEEPT ME TOTALLY UP TO DATE AND THE CAR WAS FINISHED 20 MINUTES AHEAD OF TIME. I FELT LIKE I WAS THE MOST IMPORTANT CUSTOMER IN THE DEALERSHIP. I HAVE NEVER BEEN TREATED SO GOOD NOR WITH SUCH PROFESSIONALISM BY ANY OTHER DEALER. GREAT JOB GENE AND STEVE, YOU HAVE MADE ME A CUSTOMER FOREVER, I WILL DRIVE THE EXTRA 30 MINUTES TO HAVE SERVICE FROM YOUR DEALERSHIP!! JOB WELL DONE AND I WILL RECOMMEND YOU TO ALL MY FRIENDS AND COLLEAGUES. More
by LQ777
Employees Worked With
GENE AND STEVE
June 21, 2011
I went to the dealer to get an estimate on my Father Lexus. He had receently passed away. The salesman Alex Leyden was so kind & friendly to me. He was very sympathetic to my situatuion & went out of hi Lexus. He had receently passed away. The salesman Alex Leyden was so kind & friendly to me. He was very sympathetic to my situatuion & went out of hi sway to make me comfortable. His Sales Manager who insopected the car was the same way & I really felt good about doing business with them. More
by Ka430
Employees Worked With
Alex Leyden
June 16, 2011
I was in the market for a new lease and happened to go to LEXUS on RT 10 in East Hanover. Once there I looked around for about 15 minutes without 1 salesperson asking me if I needed help. I am a young lady ( LEXUS on RT 10 in East Hanover. Once there I looked around for about 15 minutes without 1 salesperson asking me if I needed help. I am a young lady (minority) and often times feel over looked in high end places. Needless to say that experience almost soured me to LEXUS, but I decided to try one more dealership, Tri County Lexus. Upon walking into the establishment I was immediately greeted by an extremely friendly front desk associate named Dulce. Then almost immediately I was approached by the Salesman Chris; Chris explained all the features the car had to offer and made me feel very comfortable and appreciated. Once the deal was complete Nick Bellomo introduced himself to me and answered any other questions I had. Nick, a manager, went above and beyond to help me with anything I needed even as small as connecting the bluetooth feature. Tri County LEXUS is by far the most professional delearship I have dealt with in my 20+ years leasing cars. I would definitely recommend them to anyone in the market and will be a customer of theirs for years to come! More
by nahcena
Employees Worked With
Chris Claussell, Nick Bellomo, Mike Besocky, Dulce
June 09, 2011
After dealing with 2 other area Lexus dealers, Tri-County Lexus was outstanding and exceptional throught out my entire buying experience. From the receptionist at the front desk to my sales associate Linda a Lexus was outstanding and exceptional throught out my entire buying experience. From the receptionist at the front desk to my sales associate Linda and showroom manager Nick, everyone was just so amazing...what an asset to the Lexus team! Yes, like buying a car at any dealer we went back and forth a bit with the price, but it was very honest and straight forward. I know some people often like to bad mouth dealers during their car buying experience but this was truly a fantastic process. Tri-County worked effortlessly searching for the 2011 IS 350c that I really desired and didnt give up till they found it. I can't thank them enough for my great buying experince and suggest to everyone in search of a new or used car to give them a chance. More
by LexKev33
Employees Worked With
Linda Kravitz, Nick Bello
May 29, 2011
Where to begin... Well, we saw an IS 250 that met our criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there was going to be high chance we were going to purchase. 1) We Get there, the car isn't on the lot, and the sales man can not find it!! 2) Through conversation, it was communicated the car was in (EXCELLENT) condition, the car had deep scratches on the back bumper and rear panel. 3) This blew my mind, the car is advertised as a cerified car, the rear tires didn't pass certification requirements, and required replacement. Camillo wanted to charge me for new tires!!!! 4) There was no movement on the sales price, not a penny!! At this point, were getting extremely frustrated with this experience and now the fun begins... Even after the issues mentioned we were still making the decision to buy the car, until this, even though were not very happy with the price given the above experience. So we sat down with dominick to write up the contract, and as were going through the process, get this, They tried to add over $3,000 dollars of additional fees!!! I just about had a heart attack!! They tried to pass along advertisement costs, the certification fee, and a delivery fee!!! Where are they delivering the car to??? Adding up to over 3k!! I was in shock, my wife and I stood up and left, couldn't believe it. On a good note, on the way back to upstate NY, we decideed to stop at Warnock Lexus, only 13 miles away from Tri County lexus, found the identical car, but in truly excellent condition, wonderful experience, very professional, worked with John and bought a car. Not to mention, for about $2,500 less.. I would HIGHLY RECOMNEND WARNOCK Lexus, and warn anyone to stay away from Tri County Lexus, They give car sales professionals a bad name and really are very poor representitives for the car company Lexus. More
by thecuse
Employees Worked With
Dominick and Camillo
April 17, 2011
I brought my car in for service, my car was returned to me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figu me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figure out why there were so many miled on my car. Bottom line, my car was driven around, eaten in and returned to me without being cleaned or examined by the service advisor. More
by NJlexus
Employees Worked With
Bobby Giordana, Andrew Octive
April 11, 2011
I visited Tri County Lexus. My salesman name was Justin. He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of a Lexus. It was most pleasant I have had so far in any dealer. More
by madmunchi
Employees Worked With
Justin
April 08, 2011
Avoid this dealer. After we had agreed on a price for a car they tried to add on additional fees/expenses. I refused to pay the additional fees and bought the same car from another dealer. When I asked Tri car they tried to add on additional fees/expenses. I refused to pay the additional fees and bought the same car from another dealer. When I asked Tri-County to return what they had said would be a refundable $500 deposit they initially refused. I had to contact my credit card company, DealerRater and Lexus customer care before Tri-County finally agreed to return my deposit. The salesmen and sales managers were impossible to get on the phone and wouldn't return my phone calls throughout the entire process. The employees at Tri-County exhibited all those qualities that give car salesmen such a bad reputation. More
by russellgraham117
Employees Worked With
Camillo Dagastino, Rudy Trbovich, Justin Salomone
