Tri County Lexus

If I could put zero stars, I would. The sales department is atrocious. They lie and provide false promises to allow you to think you're getting a good deal. I bought my Lexus IS300 in 2 The sales department is atrocious. They lie and provide false promises to allow you to think you're getting a good deal. I bought my Lexus IS300 in 2021. My salesperson promised me brand new all weather mats for the front and rear seats with my purchase. Upon delivery of the car, they were not provided. I questioned this and asked to speak to my representative but he was not in that day. I spent the next two weeks trying to get him to give me a straight answer. I then escalated the situation and complained to the manager. He explained to me that the deal my representative made was not made with his knowledge and if I had "just kept my mouth shut" my representative coud've stolen them from a different car and provided them to me. But now since he (the manager) is aware of the situation, that hypothetical/unrealistic/dishonest option was not available. They offered me no recourse and basically told me to leave.. I had to buy my own all weather mats. Their service department is subpar. Overally rating would be 1/10. More

We had Sanjay and he was very rude, he rushed us through the whole process. He was frustrated that we didnt want to purchase the car on the day of. Everytime we would ask a question, he would get annoyed an the whole process. He was frustrated that we didnt want to purchase the car on the day of. Everytime we would ask a question, he would get annoyed and made me lose the interest of buying a Lexus. More

Thankyou to Vincenzo Antignani for helping me get into the car I’ve been wanting. Very professional and made the process so much easier than usual. I’m Very satisfied with my purchase and business with Vi the car I’ve been wanting. Very professional and made the process so much easier than usual. I’m Very satisfied with my purchase and business with Vincenzo, highly recommend. More

I would not recommend this dealership. ..at all. Horrible experience from start to finish. I'm on my third car from them and it will be my last. Didn't get what I was supposed to, everythin ..at all. Horrible experience from start to finish. I'm on my third car from them and it will be my last. Didn't get what I was supposed to, everything was pressured and overall, I'm extremely unhappy. To make matters worse, I was given a sales person who said he would be my go to and to call whenever I needed anything! Well, after 4 months, he's no longer there. I never received my second key, was told it would be mailed to me. Now, they don't even answer the phone half the time. I was on hold for 10 minutes, only to be disconnected. Call back and it just rang into oblivion, no one answered! That's how you run a business?????? The worst. More

I previously bought a vehicle here so I had high hopes which were quickly dashed. Mike continually talked over me and tried to upsell me even when I clearly explain what I was looking for. He even boldl which were quickly dashed. Mike continually talked over me and tried to upsell me even when I clearly explain what I was looking for. He even boldly told me I was “going to lease” even though I informed him multiple times I was not interested in leasing. He also tried to convince me that lemon laws don’t apply if you purchase a used vehicle (even a certified one) and I was only protected if I purchased a new vehicle. I would seriously rather ride a Big Wheel than purchase a vehicle from this dealership. More

I'm grateful to elicelly for helping me find and buy my perfect car with ease. perfect car with ease. More

I am extremely grateful to elicelly for their assistance in helping me find and purchase the perfect car, making the process smooth and stress free. in helping me find and purchase the perfect car, making the process smooth and stress free. More

World class service here! Justin Ike was so wonderful it was a pleasure to have him as our Rep! Justin Ike was so wonderful it was a pleasure to have him as our Rep! More

Have worked with Justin for several weeks looking for a very specific car, he went above and beyond to find it for me and I couldn't be happier! Thank you! very specific car, he went above and beyond to find it for me and I couldn't be happier! Thank you! More

Justin Ike was our sales person and he was on top of everything throughout the whole process! Great Lexus Dealership! everything throughout the whole process! Great Lexus Dealership! More