Tri County Lexus

From the prompt friendly greeting, to answering all of our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The r our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The rest of the new car staff we encountered were just as nice too. We really liked the late service hours as well. More

Billy Prokos was everything I could have hoped for and tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure. He is without a doubt the best salesman I have ever dealt with when buying a car. Marisol, NJ More

I recently visited Tri- County Lexus with hopes in leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look around I was introduced to a young man named Derek who instantly made me feel comfortable and at ease. From past experiences, I was expecting this to take days so you can imagine how pleasantly surprised I was with how easy the process was. I didn't expect to come to an agreement without looking around at other dealerships but Derek's genuine honesty made me sure I wanted to give Tri- County my business. I couldn't believe that by time we were through with the paperwork my car was detailed ready to go home. Overall I had a very positive experience. Derek followed up with me and helped reassure me I had made a good decision. He even helped me to understand how to use the navigation! When my lease is up I will be sure come back to Tri-County. Sincerely, Joanne More

HI MY NAME IS CAROLINKA I RECENTLY BOUGHT IS 250 AWD TRI COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FE COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FELT LIKE CAR SALESMAN WHERE OUT TO TAKE A VANTAGE OF OTHER PEOPLE. FOR THE FIRST TIME IN MY LIFE I WALKET OUT WITH A NEW VEHICLE ON THE FIRST DAY OF SHOPING. I DIDNT HAVE TO DO ANY HOMEWORK, THEY DID IT FOR ME. I DIDNT HAVE TO SHOP FOR THE BEST PRICE, THEY SHOPED WITH ME. WE WENT IN TO A 3RD PARTY WED SITE EDMUNDS.COM. WE IMPUT ALL THE INFO OF THE VEHICLE I WANTED 3 PRISES CAME OUT THE INVOICE,THE STICKER PRICE, AND WHAT OTHERS WHERE PAYING FOR THAT PARTICULAR VEHICLE, AND THEY SUBSTANTIATED THAT NUMBER. I FELT SO CONFORTABLE THAT I BOUGHT AT MY FIRST VISIT. NOW 2 WEEKS LATER I STILL FEAL GOOD ABOUT IT. THANK YOU TRI-COUNTY LEXUS I REALLY MEAN IT. More

I went to Tri-County Lexus I was very impress with the service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership ne service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership next to me but I was unsatisfied with the service there and the lack of knowledge. More

If you ever had reservation about dealing with a used car salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked around til Kingdom come. I've had my experience but was following an advice of a colleague to try this dealership since he purchased 2 pre-owned cars from them. He forgot to mention that he was in this dealership negotiating back and forth for hours, something that I wasn't planning to do. I don't like haggling, I don't like being BS-ed and most importantly, I don't like being jerked around. I initially came to look for an RX350 with mileage of about 15k. I drove the car around the dealership and when we came back, I sat down with them to get the pricing on the car. Because I'm a woman, they decided to "get smart" and added few thousand $$$ extra on the advertised price. I'm not surprised by this tactic... I heard and read about it before about this dealership's haggling practice. Service records were never provided although I asked for it only for like a million times. The carfax of this car didn't show anything beyond the point of initial sale. I decided to walk out because I saw no point of wasting my time further (the sales manager had the audacity to ask me to come back with my husband!!). As expected, Justin called the next day and said that he wanted to earn my business yadda yadda yadda.... So I asked again for the service record. Each time he responded, yes yes he would provide asap while kept trying to get me back to the dealership. Finally my husband politely picked up the phone and told him to provide the service record, and trade in value over the phone/email as he would like to see if there would incentives to drag ourselves back to the dealership that's about 40 miles away. Justin responded that he would get back to us in an hour. Nothing for over 24 hrs.... I pinged him via email and he said that it was his day off, couldn't do it until the next day. The next day, only after the dealer has closed that he decided to email back and said that the car was sold while he was on his day of. AS IF!!! And asked if I would be interested in their upcoming inventories. AS IF!!! I laughed myself off because this was expected. Something was fishy about that car and I'm glad that things didn't work out. Hey Justin... if you're reading this, guess what? Your loss! I'm dealing with a different league of USED car salesman at the Prestige family in Ramsey. No hassle... no haggling.... we signed on a doted line in the same amount of time that it took me to sit in your office, while you and your crew BS and jerked me around. And guess what? I got the service record of the car, even before we decided to sign on the dotted line. Having a better looking more updated service facility and staff members who value customers certainly don't hurt! Merry X-mas.... More

I recently relocated in NJ and Tri-County Lexus was the closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Seco closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Second, pricing is much higher than other dealership. Finally, I decided to go back to my old dealership in edison because they are a much better customer service. More

John Stevenson from TriCounty Lexus is a true professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was the ability to do business easily and be able to trust the dealership. John gave me a very comfortable feeling, and in fact the entire purchase experience was very positive from beginning to end. John is the "Gold Standard". I would recommend John Stevenson and TriCounty Lexus to my family, and friends. More

I have been a Lexus customer from 2004 and I would like to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitu to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitude amazing. I was looking at 2 dealerships TriCounty nad Englewood in the end because of Rudy's persistant follow ups and handheld care I made my decision to go back with TriCounty. Koudos tO Rudy and TriCounty Lexus. More

while dealing with this dealership, several people were fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, pu fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, push 2 to be blown off, push 3 and hope you can find the person you originally were looking for. and just to make a point it seems that many of the employees don't know or even care who their associates are or what department there in. Push 4 to be lost in space. this is the way we were treated only !! because we wanted to buy a pre owned certified lexus. I can't speak about the service department or the new car department, but Joey the salesman (presumably new cars), had not one clue who my salesman was( even though i asked for him by name ) or who his manager was( that i also named ) he just hit any or all the buttons on the phone. and at that point I was so disgusted, I cancelled my deposit on the car i wanted to buy, but then - someone realized I was pissed. in my opinion the only one who knew how to handle a customer and maybe complete a sale professionally was Scott the pre certified Manager, but after an all day managers meeting with the Ciasullis ( The Owners) either he was fired, or realized how bad of a dealership this truly is and quit. I am still waiting for a return phone call since 12:46 this afternoon it is now 5:10 pm. Tri County / Ciasulli Family this is not the way to run a business. You the Ciasulli Family are ultimately responsible and are at fault for this mess or just don't give a xxxx. I guess you should also take a little time and read all the other remarks that are listed , The bad ones really do out weigh the good ones. More