Tri County Lexus

I have been a Lexus customer from 2004 and I would like to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitu to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitude amazing. I was looking at 2 dealerships TriCounty nad Englewood in the end because of Rudy's persistant follow ups and handheld care I made my decision to go back with TriCounty. Koudos tO Rudy and TriCounty Lexus. More

while dealing with this dealership, several people were fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, pu fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, push 2 to be blown off, push 3 and hope you can find the person you originally were looking for. and just to make a point it seems that many of the employees don't know or even care who their associates are or what department there in. Push 4 to be lost in space. this is the way we were treated only !! because we wanted to buy a pre owned certified lexus. I can't speak about the service department or the new car department, but Joey the salesman (presumably new cars), had not one clue who my salesman was( even though i asked for him by name ) or who his manager was( that i also named ) he just hit any or all the buttons on the phone. and at that point I was so disgusted, I cancelled my deposit on the car i wanted to buy, but then - someone realized I was pissed. in my opinion the only one who knew how to handle a customer and maybe complete a sale professionally was Scott the pre certified Manager, but after an all day managers meeting with the Ciasullis ( The Owners) either he was fired, or realized how bad of a dealership this truly is and quit. I am still waiting for a return phone call since 12:46 this afternoon it is now 5:10 pm. Tri County / Ciasulli Family this is not the way to run a business. You the Ciasulli Family are ultimately responsible and are at fault for this mess or just don't give a xxxx. I guess you should also take a little time and read all the other remarks that are listed , The bad ones really do out weigh the good ones. More

Rudy was extremely easy to work with and was very knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd Lexus purchased here and I have never had a problem. More

I must say my overall experience with this dealership and these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little persistent that I drive one of the cars and then another model. As it came down to two choices, with quite a difference in price, I did not feel any pressure to buy, or choose the more expensive car. They made it all about ME! and what I would like to "take home". Needless to say, the following evening I drove home with my 2007 Lexus Is 250 and so far am loving it. I feel I made a couple of friends with these guys and will not hesitate to call on them if I need something or just have a general question or concern about the car. They absolutely went above and beyond the time needed to spend with us and I would highly recommend them and the dealership without any reservations. Michelle Dolan Cedar Grove, NJ More

I bought a Lexus es350 in 2007 within like 2 months transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise t transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise took it to service again under warranty and again they said my engine was normal now it's 2010 and I still have problems they need better technicians More

Just bought an LS from Tri-County and the service was excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features a excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features and answer all of my questions. I also dealt with Mario and Bill. They were also just as helpful. It was a joy dealing with them. More

Both Justin and Bill in Certified Used Car Department were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would reco were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would recommend anybody interested in a Used or New vehicle to stop by and say hello. More

My 1999 ES300 was over 200,000 miles as of mid-July 2010 and it’s the time for me to consider buying a new car. I visited the Tri-County Lexus last weekend and Brian Coyle was the person I dealt with. and it’s the time for me to consider buying a new car. I visited the Tri-County Lexus last weekend and Brian Coyle was the person I dealt with. Brian took all the time I needed to find the car I wanted. The amount time he spent with me was unbelievable from the time he spent with me on the test drive to looking for the color I wanted. He sat in the car and showed me everything about the car. He is very professional and knowledgeable. I did not expect to bring the new car back home the same day. However it’s to my surprise that everything was completed in less than a few hours including trading in my old car and I was able to drive the new cart back me in the afternoon. Brian provided answers to all my questions in emails promtly after I brought the new back home. Here I want to say that Brian is the absolute best salesperson and I really appreciate his effort and his professionalism. More

Love absolutely everything about this place. Chris was great very professional and made my time worth while. Will definitely bring friends and family to purchase here and also will come in to service my n great very professional and made my time worth while. Will definitely bring friends and family to purchase here and also will come in to service my new ES35o which I absolutely Love. Even in the middle of a blizzard they were willing to accomodate me. Everything was done at my pace and convinience. Thanks tri-County!! More

I stopped by lexus over the weekend to look at some used cars and Angelo was there he helped me look at many lexus's as well as off brands. His knowledge of lexus really surprised me. I bought a 2008 Lexus cars and Angelo was there he helped me look at many lexus's as well as off brands. His knowledge of lexus really surprised me. I bought a 2008 Lexus ES350 while Angelo was preparing my paper work i took a walk over to the service department to have a look around and helped my self to some complementary pop corn and a soda my total experience was more the excellent at Tri County Lexus. Angelo sat with me and went over every detail of my new car as well as the warranty. I will post my experience when i bring my car in for service im sure it will be nothing less then perfect. More