Tri County Lexus

I was in the market for a new lease and happened to go to LEXUS on RT 10 in East Hanover. Once there I looked around for about 15 minutes without 1 salesperson asking me if I needed help. I am a young lady ( LEXUS on RT 10 in East Hanover. Once there I looked around for about 15 minutes without 1 salesperson asking me if I needed help. I am a young lady (minority) and often times feel over looked in high end places. Needless to say that experience almost soured me to LEXUS, but I decided to try one more dealership, Tri County Lexus. Upon walking into the establishment I was immediately greeted by an extremely friendly front desk associate named Dulce. Then almost immediately I was approached by the Salesman Chris; Chris explained all the features the car had to offer and made me feel very comfortable and appreciated. Once the deal was complete Nick Bellomo introduced himself to me and answered any other questions I had. Nick, a manager, went above and beyond to help me with anything I needed even as small as connecting the bluetooth feature. Tri County LEXUS is by far the most professional delearship I have dealt with in my 20+ years leasing cars. I would definitely recommend them to anyone in the market and will be a customer of theirs for years to come! More

After dealing with 2 other area Lexus dealers, Tri-County Lexus was outstanding and exceptional throught out my entire buying experience. From the receptionist at the front desk to my sales associate Linda a Lexus was outstanding and exceptional throught out my entire buying experience. From the receptionist at the front desk to my sales associate Linda and showroom manager Nick, everyone was just so amazing...what an asset to the Lexus team! Yes, like buying a car at any dealer we went back and forth a bit with the price, but it was very honest and straight forward. I know some people often like to bad mouth dealers during their car buying experience but this was truly a fantastic process. Tri-County worked effortlessly searching for the 2011 IS 350c that I really desired and didnt give up till they found it. I can't thank them enough for my great buying experince and suggest to everyone in search of a new or used car to give them a chance. More

Where to begin... Well, we saw an IS 250 that met our criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there was going to be high chance we were going to purchase. 1) We Get there, the car isn't on the lot, and the sales man can not find it!! 2) Through conversation, it was communicated the car was in (EXCELLENT) condition, the car had deep scratches on the back bumper and rear panel. 3) This blew my mind, the car is advertised as a cerified car, the rear tires didn't pass certification requirements, and required replacement. Camillo wanted to charge me for new tires!!!! 4) There was no movement on the sales price, not a penny!! At this point, were getting extremely frustrated with this experience and now the fun begins... Even after the issues mentioned we were still making the decision to buy the car, until this, even though were not very happy with the price given the above experience. So we sat down with dominick to write up the contract, and as were going through the process, get this, They tried to add over $3,000 dollars of additional fees!!! I just about had a heart attack!! They tried to pass along advertisement costs, the certification fee, and a delivery fee!!! Where are they delivering the car to??? Adding up to over 3k!! I was in shock, my wife and I stood up and left, couldn't believe it. On a good note, on the way back to upstate NY, we decideed to stop at Warnock Lexus, only 13 miles away from Tri County lexus, found the identical car, but in truly excellent condition, wonderful experience, very professional, worked with John and bought a car. Not to mention, for about $2,500 less.. I would HIGHLY RECOMNEND WARNOCK Lexus, and warn anyone to stay away from Tri County Lexus, They give car sales professionals a bad name and really are very poor representitives for the car company Lexus. More

I brought my car in for service, my car was returned to me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figu me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figure out why there were so many miled on my car. Bottom line, my car was driven around, eaten in and returned to me without being cleaned or examined by the service advisor. More

I visited Tri County Lexus. My salesman name was Justin. He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of a Lexus. It was most pleasant I have had so far in any dealer. More

Horrible! incompetent! and disorganized! stay away from this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when cal this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when calculating finance, they are late with your out of state plates, which will potentially get you a summons, the rest of the staff is clueless and they keep shifting you around different deparments when trying to reach them with a problem. I DO NOT Reccomend this place. More