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Tri County Lexus

Little Falls, NJ

4.6
1,304 Reviews

700 Route 46 West

Little Falls, NJ

07424

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Showing 1,304 reviews

March 14, 2013

This guy (gunn park) made me drive over an hour to come see a vehicle that didn't even exist!! My cell phone was blowing up from the number of times he was calling. Buyer beware. They will tell u anything More

by P'ed off
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gunn park???
May 09, 2014 -

Tri County Lexus responded

We appreciate you taking the time to provide us with your review; however, I hate to hear this type of feedback. I can assure you that we truly value our customers, and we strive to provide the best possible customer service. I apologize if you did not feel this was the case during your visit. I would appreciate the chance to speak with you further about this. Please contact me at your earliest convenience at (973)890-5900 EXT 7200 or email me at jchatzopoulos@tricountylexus.com, so that I can apologize and hopefully restore your faith in our dealership. Sincerely, John Chatzopoulos Director of Operations

February 21, 2013

My husband and I just bought a new ES300h from this dealership and we had a great experience! The sales man was very friendly and helpful. He did a great job showing us the car by explaining and going More

by cindymhli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lee
May 09, 2014 -

Tri County Lexus responded

We appreciate the time you have taken to provide feedback to us at Tri County Lexus. We are glad you had a wonderful experience and look forward to serving you again!

February 10, 2013

Just bought an RX450 hybrid as a birthday present for my wife from Tri county Lexus. Brian S, one of their internet sales managers was able to help me find this car in the exact color that I wanted even be More

by neurodoc2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brain S and Giancarlo
May 09, 2014 -

Tri County Lexus responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us.

January 09, 2013

This is why people dread the car buying process and hate getting new cars. This was not my first Lexus, it was going to be my 6th. I have always structured all of my leases the same way. Not a dollar out of More

by alain2779
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Connor and Steve
Jan 24, 2013 -

Tri County Lexus responded

We are sorry about your experience with our dealership. Your satisfaction is very important to us and that is why I reached out to you as soon as I found out that you felt that you were misled. We take great pride in taking care of customers and making sure they are truly satisfied. After our conversation and review of your deal I felt confident that we were on the same page Once again, I apologize for any misunderstandings; our goal for all our clients is to provide the very best purchase and ownership experience. If we can be of assistance in the future we would take the opportunity to do business with you very seriously. Sincerely, Joe Choi General Sales Manager Tri County Lexus

October 14, 2012

If you are looking for a pre-owned Lexus, Sean Donnelly is the person to see. He was very responsive to my needs and went above and beyond to make that happen. The entire time dealing with him went smooth More

by axis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Donnelly
May 09, 2014 -

Tri County Lexus responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us.

August 17, 2012

My purchase experience started well with John Stevenson. He was courteous and responsive. After accepting an offer and providing a refundable deposit, I realized that I was not ready to take delivery of the More

by NYCarBuyer
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Stevenson, Rudy Trbovich, Finance Manager, and Joe Choi
July 29, 2012

the customer service is outstanding, they make sure your comfortable and make sure you are happy. They work with you. loved the experience their at tri county lexus. More

by jaimeg0609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rudy trbovich
May 09, 2014 -

Tri County Lexus responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us.

July 28, 2012

I would most definitely recommend this dealership to other buyers. The customer service was truly outstanding and each sales representative there treated us with the utmost respect and friendliness. The More

by pankey_4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Trbovich
May 09, 2014 -

Tri County Lexus responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us.

May 09, 2014 -

Tri County Lexus responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us.

July 17, 2012

Everything went perfectly. Extremely helpful in transferring vanity plate to my new Lexus. This has taken as long as 2 months in the past. Should be completed in about a month with all the work b More

by inpollack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Trbovich
May 09, 2014 -

Tri County Lexus responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us.

June 09, 2012

Saw a blue Lexus rx350 online only to realize that it was a stock picture Then saw another one and put our offer Dealer didn't agree so we walked out Next day he called and we negotiated a rate over the p More

by Krkarthikiyer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
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