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Tri County Lexus
Little Falls, NJ
1,296 Reviews
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July 11, 2013
WARNING: This dealer is dishonest, rude and WARNING: This dealer is dishonest, rude and unprofessional. Suggest doing business elsewhere. Called about Lexus ES350 with clean carfax, at a low WARNING: This dealer is dishonest, rude and unprofessional. Suggest doing business elsewhere. Called about Lexus ES350 with clean carfax, at a low price and informed, “correct as advertised plus only tax tags, & license” but uncertified, which concerned me. The manager assured great car with 16 mos. warranty left and sometimes they do that to draw more people and move extra cars. Made appt., car was great and I’m ready to buy. Then, the bombshells—one after another. Bottom line---Over $3500 in dealer fees: 1. $995 Internet Fee, 2. $1495 Delivery Inspection, 3. $995 Dealer Prep Fee 4. $198 Etch 5. $360 DMV Fee . How Absurd! People aren’t stupid. Justin promised to call next day with new amount--never happened. After 5 calls and 3 days, Brian offered to help, but again, no callback because it’s a phony! Proof---1 week later---the car is still listed at the lower price on many sites with same disclaimer of “+ tax , tags and license.” Beware: The Spin Zone Starts Here! More
by drzvt
Employees Worked With
Lane, Lou, Justin, Brian
July 02, 2013
Just wanted to give my salesman Justin and his manager Rene a "shout out." I was in a market for a "certified" vehicle. After test driving an X5, Q7 & ML, a co-worker recommended a lexus RX. I did some Rene a "shout out." I was in a market for a "certified" vehicle. After test driving an X5, Q7 & ML, a co-worker recommended a lexus RX. I did some research online about the RX and I liked what I was reading!! So, during my lunch break, I swung by Tri County Lexus to take a test drive. I was greeted by Justin. He was very professional. What I liked most about him, was the no pressure approach. I told him upfront that I was on my lunch break and didn't have a lot of time. We test drove, went over features, he explained the certification warranty and even compared features of the RX vs the other three vehicles I was looking at. He followed up with me later that evening and we scheduled an appointment for me to come back in. The negotiating process was quick, easy and made sense!! His manager, Rene came over and thanked me for my business. These guys were aces!! Young, full of positive energy and made me feel comfortable!!! I would refer this dealership to anybody in the market for a certified Pre owned vehicle....... And ask for Justin & Rene. More
by Aces
Employees Worked With
Justin S./Rene
March 14, 2013
This guy (gunn park) made me drive over an hour to come see a vehicle that didn't even exist!! My cell phone was blowing up from the number of times he was calling. Buyer beware. They will tell u anything see a vehicle that didn't even exist!! My cell phone was blowing up from the number of times he was calling. Buyer beware. They will tell u anything just to get u in the door. This is a high-line lexus dealer? More
by P'ed off
Employees Worked With
Gunn park???
February 21, 2013
My husband and I just bought a new ES300h from this dealership and we had a great experience! The sales man was very friendly and helpful. He did a great job showing us the car by explaining and going dealership and we had a great experience! The sales man was very friendly and helpful. He did a great job showing us the car by explaining and going over all the functionalities of the car. He was able to answer all the questions we had and we felt he was very knowledgeable. We did not have any pressure that we had to buy their car. This is the kind of service that you would want when buying a car! We got a good deal on this car. However the fees were more than what we’d expected, but I guess they were standard motor vehicle and document fees. We definitely recommend this dealer and will refer friends to them. The car is very low in mileage and gas efficient. We love it! More
by cindymhli
Employees Worked With
Tony Lee
February 10, 2013
Just bought an RX450 hybrid as a birthday present for my wife from Tri county Lexus. Brian S, one of their internet sales managers was able to help me find this car in the exact color that I wanted even be wife from Tri county Lexus. Brian S, one of their internet sales managers was able to help me find this car in the exact color that I wanted even before it was listed on the internet. Giancarlo, one of the sales mangers, answered all of my questions, was very efficient and easy to work with and gave me a great deal on this SUV. He went above and beyond to help me with my purchase, from the moment I spoke to him on the phone to when I drove off the lot with our new SUV. I would highly recommend this dealership, especially if the other salespeople and employees are as good as mine were. More
by neurodoc2010
Employees Worked With
Brain S and Giancarlo
January 09, 2013
This is why people dread the car buying process and hate getting new cars. This was not my first Lexus, it was going to be my 6th. I have always structured all of my leases the same way. Not a dollar out of getting new cars. This was not my first Lexus, it was going to be my 6th. I have always structured all of my leases the same way. Not a dollar out of pocket and everything rolled into the monthly payment. I told this to Connor (the salesman) three times and had him confirm it with his Manager Steve three times before giving him a deposit. Once I gave the deposit and the deal was done Connor asked me for the inceptions fees which he knew were to be rolled into the payment of some made up amount of $3,300. Of course I was livid because we went over the deal three times and three times I specifically said not a single dollar out of my pocket. They are thieves, liars and should never be trusted. Stay away from this dealer - BAD NEWS. More
by alain2779
Employees Worked With
Connor and Steve
October 14, 2012
If you are looking for a pre-owned Lexus, Sean Donnelly is the person to see. He was very responsive to my needs and went above and beyond to make that happen. The entire time dealing with him went smooth is the person to see. He was very responsive to my needs and went above and beyond to make that happen. The entire time dealing with him went smoothly and effortlessly. This dealership backs up what they sell and makes sure everything is up to Lexus standards before releasing the vehicle to you. I would definitely recommend Sean Donnelly to anyone looking for a pre-owned Lexus. More
by axis
Employees Worked With
Sean Donnelly
August 17, 2012
My purchase experience started well with John Stevenson. He was courteous and responsive. After accepting an offer and providing a refundable deposit, I realized that I was not ready to take delivery of the He was courteous and responsive. After accepting an offer and providing a refundable deposit, I realized that I was not ready to take delivery of the car, due to the fact that I still had two months on the lease of the car I was replacing. So, I had to let the offer go, and try again later. I realize that I inconvenienced them by my actions, and I apologized for that, but I fully intended to take the car later. It was all downhill after that. I was told I had to wait for Lexus to issue the new program offers, so I waited until after that to contact the salesman again. He then gave me the same price. I then asked him to redo the quote, but with all of the taxes and fees upfront as I originally requested. After 4 days he gave me two more options, but the total cost was higher. When I questioned it, he told me the programs changed on the 10th of the month, yet the offer I had asked him to rework was provided after the 10th and was the same as the original offer. He said he would discuss it with the finance manager. After 3 more days passed, I received a new, even higher offer! Again, they did not structure the offer as I had asked. So, since their price was close (actually higher) to the price I received from a Lexus dealer closer to my home, I told him I would not purchase the car from them. He then told me "If both quotes are the same, I promise you we will make it worth your time when you finally walk through our doors here in Little Falls. It will not be thousands, however it will be worth your time. This comes from senior management. You will not be disappointed." So, since I screwed up the first deal, I decided to take his offer, even though I had no idea what they planned on doing. Big mistake. I had also asked them to give me a price to install a remote start in the car. I was told it was a Lexus brand remote start and the price would be $495. However, I received a call from Rudy Trbovich who then said the remote start was not made by Lexus, and he asked me for a $2,000 deposit. He did not mention how they were going to “make it worth my time”, and when I told him that, he said they were going to give me the remote start at no charge, and that the last (highest) offer price would be the final offer. So I hesitated and told him I would have to get back to him after I ran the numbers again. He was not happy, couldn’t understand why I wanted to do that, and asked when I would get back to him. I told him within ½ hour. I also asked Rudy to provide me with reworked numbers where I would pay all taxes and fees up front, and then lower the monthly payment. That upset him, and he did everything he could not to tell me where to go. After stumbling over his words trying to get out a polite answer, he told me he was not going to go back and forth to the finance desk to run new numbers, and that I could do that with the finance manager when we picked up the car. After the call, I ran the calculations again and decided to take their offer. So, I called him back within 5-10 minutes, but got his voice mail. He returned the call a few minutes later and asked if the voice mail message was from another day or time, and I said no, it was my call back about the last offer. I told him I would take it, and I gave him my credit card number for the deposit. I then went to the Lexus website, to have an online chat about the non-Lexus remote start in order to see if it would void the car’s warranty. They said it would not, but “if a component was to fail in your vehicle and upon inspection the failure can be directly linked to the aftermarket addition. Then at that point the warranty might not cover the repair.” So, knowing that I would not be servicing the car at their dealership, which was over an hour from my home, and that another dealer would be sure to not cover such a repair under warranty, I emailed John Stevenson and told him I did not want the remote start if it had not been installed yet, and explained to him why. His response was, “It has not been installed as of yet. Our plans were to give you something else in place of the remote start”. Three days later, I went and picked up the car. The only thing I was given were two Lexus key chains and a set of all weather mats. In addition, this car did not have the Preferred Accessory Package that the first car had, which lists for $252. I don’t know what the value of the key chains is, but the mats cost about $125 total. As far as I am concerned, that does not make using their dealership worth my time. Also, when I picked up the car, and asked the finance manager questions as I signed all the paperwork, he called Rudy in to answer one question, and after Rudy answered it, Rudy made a comment to my daughter asking her what was up with me. I guess that was supposed to be funny. I was not amused. That made two instances where Rudy was rude to me. I did not react to it, and just wanted to get it over and done with. Seven days later, I received a form email “from their General Manager” stating “If for some reason you cannot rate your experience as truly outstanding, I would like to know”. Three days later I decided to respond to it. I received a response from the General Sales Manager, Joe Choi, trying to find out what my “concerns” were. I explained to him that since the sale was over, the problems were no longer “concerns” because nothing was left to be done. He replied back that they wanted to offer a “small gift card for you to take your daughter out for a dinner”. I replied back that he should not send the gift card, as I would not want to attempt to eat while thinking about this. There was no counter offer. He then contacted me because they had received the registration for the car, and asked if I wanted to pick it up or have them mail it, and I told him to mail it. After waiting for it for from Friday to Tuesday, I wrote back to ask if it had been mailed. He could not verify that and said that since his clerk was not there at that time to verify it either, he would have to have someone get back to me the following day. No one got back to me, so I called them in the afternoon, and was told it just went out by overnight delivery that very day. They are going to say that I was a difficult customer. If by a difficult customer they mean someone who does their due diligence, and who made one honest mistake in the beginning and apologized for it several times, then I guess they are correct. But I obviously do not intend to go back to that dealership and do not recommend it to anyone. More
by NYCarBuyer
Employees Worked With
John Stevenson, Rudy Trbovich, Finance Manager, and Joe Choi
July 29, 2012
the customer service is outstanding, they make sure your comfortable and make sure you are happy. They work with you. loved the experience their at tri county lexus. comfortable and make sure you are happy. They work with you. loved the experience their at tri county lexus. More
by jaimeg0609
Employees Worked With
rudy trbovich
July 28, 2012
I would most definitely recommend this dealership to other buyers. The customer service was truly outstanding and each sales representative there treated us with the utmost respect and friendliness. The other buyers. The customer service was truly outstanding and each sales representative there treated us with the utmost respect and friendliness. The sales manager was very good with us and we truly loved buying the car through him. He gave us the best rate and answered every question we had. Even when returning, he helped my wife and I with whatever we may have needed. I haven't seen such treatment from any other dealership before! More
by pankey_4u
Employees Worked With
Rudy Trbovich
