Tri County Lexus

THIS DEALER OPERATES WITH ALL THE BAD CONNOTATIONS OF A USED CAR DEALER!!!!! My mother has purchased 4 cars from this dealership and was looking to add another. She wanted to trade her current Lexus. USED CAR DEALER!!!!! My mother has purchased 4 cars from this dealership and was looking to add another. She wanted to trade her current Lexus. The dealer gave her a price net of trade they pledged would be $30k or less. I called the dealer to verify the price and they indicated they hope to do better than the $30k. I told the salesman, VERY clearly, that if I am going to drive 45 minutes to their dealership, they MUST be good on their word. They assured me they were. The next day the dealer failed to call me in the morning to arrange the day. We had hoped to complete the agreement, especially since it was my mothers birthday. When we finally spoke, we arranged to all meet. Again, I reiterated this needs to be real for me to make the drive & lose 2-3 hours of my Saturday on this transaction. I was ASSURED we were set. I arrived after my mother who told me the dealer was pitching her on a cheaper model that is unacceptable to her. They took quite awhile (20 minutes) in the managers office to finalize a price as we waited in the showroom. They sat down and proudly presented $39k+ or fully over $9k more than we had discussed. The breakdown on the cost of the car was higher than a basic deal offered by Lexus at any dealership and the trade price was the lowest of of several price offers we have received. For the life of me, I do not understand the point of dragging me to the dealer to draw such ire. Ofcourse, they then start down the road of "what will it take to do a deal?" To which my only choice, is "when h_ll freezes over, I think we will be going to Mercedes." So much for the classy Lexus experience! More

I leased a Lexus GS350 from Tri-County. My salesman was Lamont Garnes and the entire sales experience was great - from to test driving the vehicle to negotiating the lease terms. Finance was well-organize Lamont Garnes and the entire sales experience was great - from to test driving the vehicle to negotiating the lease terms. Finance was well-organized too - I was in and out quickly, no hidden fees of any sort. I honestly feel that Lamont went above and beyond not just to get the best deal for me, but also in providing great post-sale service. He was realistic up front about numbers and negotiating room; as an added bonus, he really knows the Lexus vehicles inside and out, not just from a specs perspective but from a real driver's perspective. If you ask him a question he can't answer, he'll get an answer for you asap. I sent my parents over to him and they concurred as well, ending up purchasing an ES from him. Plus, he's personable and has a sense of humor - not your typically grouchy, depressed, disheveled car salesman. Other dealers have said less than stellar things about Tri-County but I did not have that kind of experience. I found Lamont and the dealership to be patient, firm, but willing to negotiate - never felt compelled to do anything at any point. I'll definitely stay here if I consider another Lexus. More

I would just like to say thay my experience with tri county lexus was like none other. They exceeded my expectations and salesman Lamont Garnes was most helpful! I would recommend this dealer to anyone. county lexus was like none other. They exceeded my expectations and salesman Lamont Garnes was most helpful! I would recommend this dealer to anyone. More

After seeing a vehicle online that fit my needs I called the dealership to scheduled an appointment to look at the vehicle I saw. When I arrived I was greeted promptly but not overwhelmed. Brian S, the in the dealership to scheduled an appointment to look at the vehicle I saw. When I arrived I was greeted promptly but not overwhelmed. Brian S, the internet sales advisor introduced me to Carlos M. Carlos took the time to show me the vehicle, let me test drive it and after my inspection we sat down and discussed the pricing. The vehicle was available to me as advertised. We discussed the benefits of certifying the vehicle. I decided to go forward with that process. All the financing was arranged and the vehicle was prepared for my pick up. I was introduced to the service department and made to feel welcome. Due to my schedule I was not available to pick the vehicle up right away. Carlos went out of his way on a Saturday to delivery the vehicle to my home removing the burden of looking for a ride to the dealership to pick up my new car. The vehicle even had a full tank of gas when it arrived. I have received several follow up calls make sure I was happy with the vehicle. There is something about the service I received from Tri County Lexus that made me feel special. If that level of service continues, and I feel confident it will. They will be my choice again for my next vehicle More

My husband and I were looking for a Pre-Owned Lexus for our daughter, and we recently visited Tri-Country Lexus on Route 46 in Little Falls. We met with Orlando Perez, the Pre-Owned Sales Manager and Just our daughter, and we recently visited Tri-Country Lexus on Route 46 in Little Falls. We met with Orlando Perez, the Pre-Owned Sales Manager and Justin, our Salesman, they were very friendly and informative while we were totally undecided on a vehicle and we really appreciated their patience and understanding during this process. We test drove several vehicles on the lot and finally landed on a Pre-Owned Lexus IS 250, which my husband and youngest daughter fell in love with. The Lexus was very clean and the pricing was on point! Our entire experience from start to finish was fantastic and I would highly recommend this dealership to anyone who wants a Lexus (Pre-Owned or New), or for that matter any other Pre-Owned type vehicle. The stress of making such an important purchase was made so much easier by these fine gentlemen. Tri-County Lexus has a very wide selection of extremely clean, well maintained Pre-Owned certified vehicles. The new vehicle showroom we learned has a new supervisor in place, Mr. Rene Cruz, whom we met when we were in the new showroom awaiting our visit to the finance office. Mr. Cruz was very welcoming and made us feel extremely comfortable. I feel he and his staff went above and beyond in serving our needs. I cannot say enough about our positive experience with the entire staff at Tri-County Lexus and I hope you will visit them so they can service you in the same outstanding fashion in which we were treated. Thanks so much guys! More

I had been searching for the right certified pre-owned Lexus for quite some time. My husband and I had traveled to Lexus dealers all over the place. We live in upstate New York and have always been willin Lexus for quite some time. My husband and I had traveled to Lexus dealers all over the place. We live in upstate New York and have always been willing to travel for the right car and the right price. After having so many unpleasant experiences at other dealerships, we had stopped car shopping for awhile. I am so happy I didn't loose hope and that I decided to go to Tri-County Lexus. I had such a great experience. This was the first time I actually enjoyed car shopping. Carlos was the salesman I dealt with and he was awesome! He was very knowledgable and helpful. He was honest and up front with me. Orlando the manager of the pre-owned department was also wonderful. They negotiated a fair price and were willing to deal. The detail department did a nice job detailing my car and the finance department was nice too. Overall, I love my new car and I am thrilled with the service I received from Tri-County Lexus. I would highly recommend going there! It was time well spent! More

WARNING: This dealer is dishonest, rude and WARNING: This dealer is dishonest, rude and unprofessional. Suggest doing business elsewhere. Called about Lexus ES350 with clean carfax, at a low WARNING: This dealer is dishonest, rude and unprofessional. Suggest doing business elsewhere. Called about Lexus ES350 with clean carfax, at a low price and informed, “correct as advertised plus only tax tags, & license” but uncertified, which concerned me. The manager assured great car with 16 mos. warranty left and sometimes they do that to draw more people and move extra cars. Made appt., car was great and I’m ready to buy. Then, the bombshells—one after another. Bottom line---Over $3500 in dealer fees: 1. $995 Internet Fee, 2. $1495 Delivery Inspection, 3. $995 Dealer Prep Fee 4. $198 Etch 5. $360 DMV Fee . How Absurd! People aren’t stupid. Justin promised to call next day with new amount--never happened. After 5 calls and 3 days, Brian offered to help, but again, no callback because it’s a phony! Proof---1 week later---the car is still listed at the lower price on many sites with same disclaimer of “+ tax , tags and license.” Beware: The Spin Zone Starts Here! More

Just wanted to give my salesman Justin and his manager Rene a "shout out." I was in a market for a "certified" vehicle. After test driving an X5, Q7 & ML, a co-worker recommended a lexus RX. I did some Rene a "shout out." I was in a market for a "certified" vehicle. After test driving an X5, Q7 & ML, a co-worker recommended a lexus RX. I did some research online about the RX and I liked what I was reading!! So, during my lunch break, I swung by Tri County Lexus to take a test drive. I was greeted by Justin. He was very professional. What I liked most about him, was the no pressure approach. I told him upfront that I was on my lunch break and didn't have a lot of time. We test drove, went over features, he explained the certification warranty and even compared features of the RX vs the other three vehicles I was looking at. He followed up with me later that evening and we scheduled an appointment for me to come back in. The negotiating process was quick, easy and made sense!! His manager, Rene came over and thanked me for my business. These guys were aces!! Young, full of positive energy and made me feel comfortable!!! I would refer this dealership to anybody in the market for a certified Pre owned vehicle....... And ask for Justin & Rene. More