Tri County Lexus

buying a new car this is the 2nd time ive been there to buy a car, i wont go back anymore. they wont work with you, wont give you the options, colors you want, just this is the 2nd time ive been there to buy a car, i wont go back anymore. they wont work with you, wont give you the options, colors you want, just a hard time, i wont even go into it, he was back and forth, acting like he would then go into the managers and then its no, then made excuses oh we didnt know the car you are trading in didnt have navi when i was very explicit and have a witness who heard me, it was all games back and forth...so they didnt get a sale from me...and i went there 5 years ago and had another bad experience..this is the last time i will try them.. I gave this dealer one last chance. ...but the sales person i had again i spoke to, to hopefully work with him and he was sarcastic on the phone, his words were i ripped up and shredded the paperwork we worked on because there was no deal! I have a witness to all of this. NO wonder this dealer is on the bottom of the dealers, and he was trying to tell me they are No. 1...i don't think so....but i did try ...i went yesterday to a different dealership, and i recommend them, there were easy to work with in Englewood and I recommend Pat Z...she's the best. I got my deal! More

The Staff were great My salesman, Mario Passafiume, was the absolute best! Mario was great to work with and made the entire process of leasing a new car simple and easy. T My salesman, Mario Passafiume, was the absolute best! Mario was great to work with and made the entire process of leasing a new car simple and easy. The rest of the staff at Tri-County Lexus were great too. More

Great Sales Representative My salesman, Mario Passafiume was extremely professional and went above and beyod for me. He followed through on every issue and turned my experience My salesman, Mario Passafiume was extremely professional and went above and beyod for me. He followed through on every issue and turned my experience back to an extremely positive one. I would highly recommend him to anyone looking to buy a Lexus. More

Great service Just had a great experience here! It was helpful and an easy exeperince for me thanks to great service from Mario passafiume I will be recommending th Just had a great experience here! It was helpful and an easy exeperince for me thanks to great service from Mario passafiume I will be recommending this dealership to friends and family! Thank you! More

Amazing Customer Service & Great Sales Reps Normally I'm not the type to write reviews honestly... But the service was sooo outstanding that I had to take time out to write this review, so hop Normally I'm not the type to write reviews honestly... But the service was sooo outstanding that I had to take time out to write this review, so hopefully it could be of use to anyone who is looking for a Lexus. My sales rep was Mike DeCandia, he went above and beyond to make sure I was happy & that I had everything I needed... I went to go test drive the new IS 350 F sport & although I had no intensions of purchasing it until the end of November I was so happy that I walked out with it... I never felt pressured at all, there were no surprises he went through everything very thoroughly & he was very detailed about the car as well as my lease. He explained to me what my options were... He also made it a point to call me the next day and follow up with as well as a couple days later & even a week later. I would definitely go back to Tri-County Lexus because he has made my experience so pleasant & easy that I couldn't imagine going any where else! I was NOT just another customer... They truly care & it shows through their outstanding customer service! More

great sales help Mike DeCandia did a great job reviewig my options with the 300ES Hybrid, getting me a test drive, a good price and quick delivery. everything i asked Mike DeCandia did a great job reviewig my options with the 300ES Hybrid, getting me a test drive, a good price and quick delivery. everything i asked for. tim More

professional and well priced I was recommended to Tricounty Lexus by my Uncle. He had told me to see his salesman who had helped him. So I called and spoke to him. His name is Mik I was recommended to Tricounty Lexus by my Uncle. He had told me to see his salesman who had helped him. So I called and spoke to him. His name is Mike DeCandia in the new car dept. I called made an appointment. Mike accommodated me for when I was available. I pulled up to the dealership and parked in the parking lot, when i walked in i was greeted by a friendly smile from the front desk. The girl behind the desk paged Mike and there he came, with an amazing smile and groomed real well. Very friendly and knowledgeable guy. Mike knew I was pressed for time so he already had the exact vehicle ready for me to look at and drive. Before the drive, Mike gave me all the info on the car and told me about all the great features. My first drive I was hooked. I loved it. We then made it back to the dealer and we sat at Mike's desk. I told him what I wanted to pay and he went to work for me. Shortly after we came to an agreement and I was very happy with the numbers!!!! I had also mentioned my credit was a little rocky, Mike assured me they will do there best to keep me at a good tier. So I was greeted by the finance manager who s name is also Mike. Another friendly gentleman. In just a short time, Mike got me at the teir I needed to be at!!! In the end by the time I was out of the office my car was waiting all shined up!!!! Mike"salesman" and there Technology specialist went over the features in the car to ensure my delivery went perfect!!!! The overall experience is a 10!!!! Thank you and keep up the great work !!! More

My experience Tri-County Lexus is what a true profersional dealer ship means. Walked in there to just "SEE" the new ES350 where I was greeted by I believe who is th Tri-County Lexus is what a true profersional dealer ship means. Walked in there to just "SEE" the new ES350 where I was greeted by I believe who is the general sales manager Rene Cruz who started to show me the car in the show room until he got a sales person to show me the rest and go on a test drive. I felt I was dealing with friends not a sales person who tries to pressure you to buy the car at the spot. After the test drive which I loved I sat down with the salesperson where we went over numbers on a lease. Everything was explained to me and I knew where every penny was going. I was surprised but I got the car the same day. After I was done with the finance manger who was very friendly and funny, Rene came back to me with 2 coffee mugs one for me one for my wife. I really appreciated that. My experience with Tri-County was absolutely great from the manager, sales person, finance manger, to the delivery specialist who went threw the whole car and made sure I understood the car. I really felt appericated with everyone smiling and welcoming me. What a great team!! Defiantly going to recommend this dealer to friends and family members. You guys rock! More

Miscommunication There was a miscommunication between the dealership and myself. Renee Cruz made the agreement of getting me the car as soon as it arrives and I am goi There was a miscommunication between the dealership and myself. Renee Cruz made the agreement of getting me the car as soon as it arrives and I am going to take his words for it. I hope everything works out from today forward. More

Excellent Customer serivce grear price, I visited 7 different Lexus dealerships in NY and NJ most of them offered me higher interest rate and expensive vehicle, at the end i went to Try Coun I visited 7 different Lexus dealerships in NY and NJ most of them offered me higher interest rate and expensive vehicle, at the end i went to Try County Lexus they gave me the best deal and bought the truck right away!! Kolsum AMJAD More