Tri County Lexus

Sold us a bad car This was our first purchase from Lexus, and it has been a horrible one. This dealership pushed us into buying a used car. We were there for hours with This was our first purchase from Lexus, and it has been a horrible one. This dealership pushed us into buying a used car. We were there for hours with the financial department that kept trying to come up with crazy deals and made promises that they could not keep in the end regarding our loan. That was annoying and a very poor waste of our time, however that doesn't even compare to the fact that they sold us a defective car without any kind of care. After having the car for about 1 month the transmission started to go on t. We brought it back several times and were told a different story each time, it wasn't the transmission, it was part of the computer system, etc... Finally after confronting and arguing with the sales manager, he agreed to have the head of mechanics look at the car. Turned out that the transmission was bad and they did not want to replace it. We were told that since we were 5,000 miles past our covered warranty, we would have to pay for the transmission. We have been sick over this car deal. How can a dealership selling such a prestigous car brand, sell a car like this, and have no remorse. The ironic thing is that I was trying to buy a good quality car that is safe and reliable. It ends up that my 2003 Hyundai was a far better purchase and drives better than the 2013 RX 350 that we purchased. This dealership needs serious help in so many aspects - customer service, values, honesty... They truly should be ashamed of themselves. It is bad enough that they sould us a bad car, but on top of it they wouldn't recognize the problem or help us get it fixed. This is not the way you conduct business and earn loyal customers. Do yourself a favor and stay away from this dealership. More

DO NOT GO - Not Transparent, Dishonest, Rude dealership. I am looking to lease a Lexus IS 350 AWD and had some True Car quotes and quotes from other dealers. Frank called me this morning, I very transparentl I am looking to lease a Lexus IS 350 AWD and had some True Car quotes and quotes from other dealers. Frank called me this morning, I very transparently quoted the numbers I had received from other dealers. When I asked him, he put me on hold and when he returned for some reason he wanted me to go there. When I asked for inventory he said come and look at it. I scheduled an appointment with him. When I called him back a few seconds later, Robert picked up the call, an on requesting the Car configuration sticker (which other dealers have very transparently been sharing with me) Robert says "Why don't you come over and look at it yourself?" There is something fishy going on and they are not transparent. I recently leased a Lexus NX 200t from Lexus Of Englewood with so much better experience, whether it be phone or in person. I looked to move to Lexus IS coz i loved the NX and the Lexus experience. But this dealer totally ruined my buying experience. I requested them to send me an email quote with the price breakdown, they did not send it to me. Stay away from them, they look dishonest and not transparent at all. Frank was also very arguable about my trade in and wasn't ready to talk at all. When I said if he could met of beat the price, he was stuck on my trade-in which I have already appraised at an Acura Dealer this morning. I usually do not write reviews from cellphones, but this guy just pissed me off. Horrible! DO NOT EVEN GO there. They are so rude on phone, forget getting there in person. More

Worst experience of my life I went to this dealership on the 4th of july to lease a new lexus es 350. not only were the salesmen mocking me but they also made some silly comments I went to this dealership on the 4th of july to lease a new lexus es 350. not only were the salesmen mocking me but they also made some silly comments maybe because they thought i wouldnt understand a thing that they were saying. they were so unprofessional and dint know how to deal with me. i asked the salesman if the monthly payment that he was quoting me was with taxes or not and he said it was all taxes included. then after that he went through two of his superiors, and the 3rd manager told me that the quote was without taxes!!! i went for a brown color car and one salesman in their office made fun about that as well. In the end when i was all frustrated and screaming at them, they got ready to give me the car at the price i was asking for and even were ready to pay my first month installment. But i refused and finally got my lexus at another dealership because i couldn't stand these unprofessional people by then. the name of the manager is Mike and the sales person i initially interacted with was a new guy there whose i name i forgot. I dont want any settlement as i have already leased a lexus through other dealership. More

We Tried The Rest Then We Found The Best! This was the best experience we ever had buying a car. We went to Tri-County Lexus to buy a new IS250 and trade our Subaru Outback. We had already wen This was the best experience we ever had buying a car. We went to Tri-County Lexus to buy a new IS250 and trade our Subaru Outback. We had already went to Lexus of Rt.10 in Whippany and Bridgewater Lexus. We're lucky that we found Tri-County Lexus. They not only beat the two other Lexus dealerships with their prices on the new car and the trade but the entire process was smooth, quick, and easy. Soon as we arrived we began to negotiate numbers and only numbers. No sales tactics just facts about the numbers. We came to an agreement quickly and the entire process was a breeze. Izzy Bawab was the best car salesman we've ever dealt with. His straight forward approach was refreshing. All of the staff that we came in contact with were tremendous. Thank You! More

Excellent Service and Sales Person We drove 80 miles from CT to look at an advertised Certified Used Lexus ES350 at this dealership. We called ahead and were assured that the car was a We drove 80 miles from CT to look at an advertised Certified Used Lexus ES350 at this dealership. We called ahead and were assured that the car was available. Sure enough, it was. Our salesperson, Sean Donnelly, went above and beyond the "call of duty" to make sure everything worked out for us. He accurately answered every question we had about the car, and remained patient and friendly as we went through the negotiation process. Without his help we may well have missed out on a very good deal. Sean also assisted us after the deal was signed, by helping to follow up on a minor "bump" that occurred at closing. In short, we are grateful to him, and we applaud the Dealership, for making the whole experience very positive. We would definitely buy our next Lexus at Tri County and give Sean Donnelly and the Dealership our highest recommendation! By the way, we love our Lexus! More

To The Point Sean Donnelly was to the point, explained in detail all pricing and contract so that i was well aware of conditions. If you want quick good service go Sean Donnelly was to the point, explained in detail all pricing and contract so that i was well aware of conditions. If you want quick good service go to Tri County! More

Stupendous S4 The feel and drive of this car is Stupendous to say the least. I was not disappointed with finding this car and it being true to what was advertised o The feel and drive of this car is Stupendous to say the least. I was not disappointed with finding this car and it being true to what was advertised on the site. Ive only had the car for a day and a half but i am overall pleased with its features. More

love the car i bough a pre owned certified Lexus the experiences was extremely great my sales rep was amazing and they gave me the best price and deal that i could i bough a pre owned certified Lexus the experiences was extremely great my sales rep was amazing and they gave me the best price and deal that i could get.. my sales rep Alex Aguilar was a really nice person that help me make the right decision to which car to choose i really suggest any one to go there they treat you like family over there.. More

Amazing Experience I recently when into Lexus, not planning to buy a car but just to look to see what the brand had to offer. I was in a current lease with Infiniti and I recently when into Lexus, not planning to buy a car but just to look to see what the brand had to offer. I was in a current lease with Infiniti and looking to get out. I was completely won over by my salesman, Michael DeCandia. He did everything he could to get me out of my current lease and into my new GS350, at an amazing deal. I would highly recommend this dealership for anyone looking for a high end vehicle at a great price. I have been leasing vehicles for quite some time and Michael DeCandia has been by far the best salesman I have ever had the pleasure of dealing with. I am loving my new Lexus! Go see Michael for the easiest car buying I have ever had. More

Great experience with salesperson Jim Nicoletti! I leased my first 2015 IS 250 from Jim Nicoletti and my experience could not be any better! He was very informative and made my leasing experience won I leased my first 2015 IS 250 from Jim Nicoletti and my experience could not be any better! He was very informative and made my leasing experience wonderful. I will definitely be going back to him for future car purchases! I love my new car! More