Tri County Lexus

Just have your credit checked at the door - noses in the air I actually forgot about this dealership until it came up recently. That's how great of an experience I had there. I saw a few reviews about the manage I actually forgot about this dealership until it came up recently. That's how great of an experience I had there. I saw a few reviews about the manager so I thought I'd chime in too. I was looking for various F sports and the sales person, Oscar was great. After I had a discussion with my wife and she liked the ES while I also wanted the GS-F, I was able to leave work early and see if we can get the deal going. Unfortunately, when I came back it was Oscar's day off so somebody else was there to answer my remaining questions (he was courteous too). He bought me into the manager's office to begin the deal. This is where things went downhill. I didn't appreciate the manager and the hardball stance he tried to impress me with. They wouldn't even talk price until they ran checks on me. I actually wasted my breath arguing about that so I walked. Bought a new Maserati Granturismo S-MC right after that and then a new Acura for my wife months later. Both Maserati Manhattan and DCH Acura in Montclair freely discussed anything I asked and treated me like a paying customer from the get go. The credit check didn't come until after we set the deal BTW. Their managers didn't try to gauge me before negotiating. I still remember that smug face when he leaned back in his chair and told me that "Lexus's policy is to run credit checks before negotiating because these aren't cheap cars". He sure showed me LOL. Never looked back. That left a bad view of Lexus on me all around. For the record, I sure as xxxx am enjoying my Maserati, my wife loves her Acura still and I am looking to replace our aging SUV for my growing family and maybe getting rid of my impractical 2 seater for another sedan. I know where not to go. In all fairness, I rated the CS as average because the receptionist and the other salesmen on the floor were polite enough. Quality of work, well, the facility is nice and the information I wanted (brochures etc.) were readily available but that's as far as I got thus the rating for price and friendliness pertaining to the main person. More

NEW LEXUS F450h is ours. we purchased Lexus F450h. Jackie is our sales person. The process was long, we had done our home work well. it was a fun day. we purchased Lexus F450h. Jackie is our sales person. The process was long, we had done our home work well. it was a fun day. More

Great experience with this dealership I dealt with Giovanni when i was looking to buy a new Lexus RX. He was very knowledgable and i never felt pressured at any time. I decided on buying m I dealt with Giovanni when i was looking to buy a new Lexus RX. He was very knowledgable and i never felt pressured at any time. I decided on buying my new SUV that same day and i am very satisfied with the whole experience! I would highly recommend this dealership. More

Great Experience! I honestly didn't think I could afford a Lexus and after reading other reviews I was worried about coming here but I had a great experience. Hassan G. I honestly didn't think I could afford a Lexus and after reading other reviews I was worried about coming here but I had a great experience. Hassan G. helped me pick out which car I liked and could afford. I was a little nervous being a girl and going to a dealership by myself but I really got a great deal and I'm happy. More

Nice place to deal with Made an appointment with Robert. I came in and met him and he introduced me to mike decandia. From there i was ahown a few cars that interested me. I Made an appointment with Robert. I came in and met him and he introduced me to mike decandia. From there i was ahown a few cars that interested me. I picked the best one for my family. I went through the process, and it was great. I was expecting it to take much longer for than it did. Car bought was a 2016 Lexus rx350. More

Best LEXUS dealership in the area! I was trying to decide between getting an Acura or a Lexus IS, so i walked into Tri-County without an appointment, was greeted imediatly by a friendly I was trying to decide between getting an Acura or a Lexus IS, so i walked into Tri-County without an appointment, was greeted imediatly by a friendly salesman Giovanni. He guided me to the right vehicles, thankfuly they had the color that i wanted in stock. After i test drove it i was hooked, car looks and feels amazing. In the end i got the price that i wanted. I had my new car the same day and loving it. More

Honest sales professional! My lease on my BMW was up in 4 months I started doing my shopping or so I thought. When I walked in I was greeted with a smile by a sales person named My lease on my BMW was up in 4 months I started doing my shopping or so I thought. When I walked in I was greeted with a smile by a sales person named Giovanni. He answered every question I had he also spent 2 hours with me because I was undecided as to what I wanted another sedan or an suv. I decided on the 2016 RX350. Thought I was going to have to wait untill my lease was up but he made it easy for me to leave my old car there and take my new car home! More

New family crusier I had contacted mike decandia my salesman to set up my first oil change with his service department for the enxt time i am in the area. I took a tour I had contacted mike decandia my salesman to set up my first oil change with his service department for the enxt time i am in the area. I took a tour of the service dpartment and it looks official!! I also met the advisors, seem like nice people More

Better than expected I am a repeat buyer(leaser) for Lexus, i have always leased my cars from another local dealer which is closer to my home. But i had a feeling i was n I am a repeat buyer(leaser) for Lexus, i have always leased my cars from another local dealer which is closer to my home. But i had a feeling i was not getting good deals anymore, so i shopped around at 3 dealers and i felt the most comfortable with TriCounty Lexus with salesman Michael D. Really treated me with respect and also was very patient with my mother in law, she will be a driver of the new car. I love the new look of the 2016 es350. More

Horrific display of salesmenship/no accountability from mgmt If I had the option to rate my experience 0 stars I would... This review is mostly directed at Ray Ali, the salesmen I had the unfortunate experien If I had the option to rate my experience 0 stars I would... This review is mostly directed at Ray Ali, the salesmen I had the unfortunate experience having to dealing with. After a meeting with Ray at the dealership, a few phone conversations and text messages over the course of a week, we had a verbal agreement on the lease terms for a '16 IS300. I live about an hour away from the dealership so it was very important that when/if I came back in, it would be to sign and leave with the vehicle. This was communicated to Ray several times. I come back in, sit down at his desk and we hit our first snag....the 3 blue IS300's Ray told me were on the lot just a couple days ago were gone. Luckily I wasnt dead set on that color and liked the car in black as well. Ray takes us to the car on the lot and I ask if my brother can test drive it since he will be driving it as well. Ray seemed upset but agreed to go back in to get the keys. While we waited my brother, no knowing Ray at all, asked me I thought Ray was acting sketchy. Ray comes back out and we get in the car for a test drive. Sitting almost silent in the back, Ray said not one word about the car and just provided turn by turn directions. We get back to the dealership and at this point we've been there for a while and was ready to sign and lock up the deal. Ray sits down and initiates the conversation about price and completely disregards the fact we already had a verbal agreement on the lease terms. As we continued the convesation it becomes clear that were over 200 HUNDRED/month apart from what we discussed and what they actually could make happen! To make matters worse Ray attempted to deny a verbal agreement was made and claims he said he "would try" to get me the deal I wanted. He even put words in my mouth and recalled my first visit to the dealership "weeks" ago when it was exactly 1 week. I lost it at this point and walked into the sales managers office to have a word with him. He looked at me like I was just another unhappy customer and offered no apology for his salesmen's dishonest and misleading technique. I believe the manager said "Ray was just doing his job." According to the sales manger, it is the salesmen's job's to lie and promise the world only to not put their money where their mouth is when it matters. Stay away from this dealership and watch out for salepeople like Ray. More