Tri County Lexus

Reception doesn't know how to route telephone calls. I bought my new Lexus RCF one week ago. The sales associate gave a very quick technology overview because: 1) the sales process took so much time; 2) I bought my new Lexus RCF one week ago. The sales associate gave a very quick technology overview because: 1) the sales process took so much time; 2) the amount of technology is vast. When I called the dealership for some assistance they kept routing my calls to my sales associate instead of service. My sales associate never returned my 4 calls. I read online that every Lexus dealership has a technology specialist, but was told that Tri County Lexus did not have one. Eventually I asked for the service department and quickly and easily made an appointment to go over technology. This was done brilliantly by Kamil Calka, Diagnostic Specialist. He answered and explained all technology related questions very well and was well spoken and very pleasant to work with. He redeemed Tri County Lexus. I feel that I got off to a shaky beginning with Tri County Lexus and was regretting my brand choice. More

125,000 mile inspection Did you know your service department was run like THIS - Someone in the service department wrote "Dave said to only sell one product to this customer. Did you know your service department was run like THIS - Someone in the service department wrote "Dave said to only sell one product to this customer. It took a lot just to get her to come in for an inspection and she has been doing her oil changes at a gas station to save money". This was written on my service papers. I have a picture of the written note. Guess I won't be bringing my car there for service anymore or buy or lease a new car from this dealership anymore. I want the General Manager made aware of this as well. More

Personalized Service Our salesman George was very professional and helped us to get the best deal. We are very happy with our car and appreciate George going out of his wa Our salesman George was very professional and helped us to get the best deal. We are very happy with our car and appreciate George going out of his way for us. More

EXCELLENT SALES PERSONNEL (SEAN DONNSLLY) O my visit to Tri-County Lexus I met Sean Donnelly for the first time. Sean is definitely a great asset to his organisation. He represents what an ex O my visit to Tri-County Lexus I met Sean Donnelly for the first time. Sean is definitely a great asset to his organisation. He represents what an excellent sales person should be, very genuine and caring. I was so impressed with his help that I highly recommended him to all of my friends at the NYCT. Even though I visited several Lexus dealership in Tri State area, my encounter with Mr. Sean Donnelly was the BEST. His knowledge of the product and his ability to put together a package that gave you the best value for your money was EXCELLENT. My wife is very happy with the choice of car we got. Thank you Sean. PS.. Your warm and healthy smile makes the world a warmer place. Thank you Mr, Sean Donnelly. Most definitely I will do business with your dealership again. THANK YOU. More

LIARS -- Worst Lexus Dealer in the Tri-State area These guys are the WORST!!! I went in to test drive a RX350 with Abe and got the pushiest, most dishonest sales experience of any dealer I've ever wal These guys are the WORST!!! I went in to test drive a RX350 with Abe and got the pushiest, most dishonest sales experience of any dealer I've ever walked into among the luxury brands. Abe started out as "the nice guy who's on your side" and I told him that I was in the beginnings of the car buying process and was looking to purchase sometime between October and the end of the year. I told him I was most interested in the RX350 F Sport in the Nebula Gray with Black interior with specific options. He made an attempt to find this car for me in his database since they didn't have it in stock to see if they could do a dealer trade for me. He then proceeded to tell me there were none available anywhere in the tri-state area and tried to sell me a demo in a diff color with a red interior which I specifically said I can't have due to my two dogs trashing previous light interiors. Lie #1: The very next dealer I went to said they could get my exact car through a dealer trade from a dealer in CT. The pricing was decent on the demo (so I thought until I got home and did some research on demos), so I entertained the idea and even test drove it at his insistence. Ultimately though, I didn't want a used vehicle I told him and he kept saying, "No, it's brand new. It's only got 2200 miles on it. It doesn't count as used until 10,000 miles." Are you freaking kidding me? As soon as you drive a car off the lot, it's used and hit with a depreciation of at least $3-4k which was not factored into his pricing. I also mentioned that I live half the time in Texas and may get an F Sport there instead since I'll be able to find the color combo and options I wanted. He said he would check for me to save me time on Houston's inventory and said that there are ONLY FWD F Sports in Texas because it's the south. MORE LIES. ALL F SPORTS ARE AWD. This guy really has no shame. Their customer lounge is by far the worst I've seen of the multiple Lexus dealers I checked out with no food and generally lacked cleanliness. Furthermore, their website said I would get an Amazon $25 Gift Card if I brought in a coupon and test drove a car, which I did. I asked Abe for this before I left and he said no prob he would send it by email. Guess what? No gift card sent. I sent an email to his manager, Jayda, asking him to resend and again no response. After being there for literally 3 hours, I was finally able to get out and think clearly and went to Ray Catena Lexus in White Plains. Immediately, I could see this dealer is the polar opposite of Tri-State. The sales people at Ray Catena were honest, professional, efficient (I was out of there in 1 hour) AND they got me EXACT car I wanted through a dealer trade AND got me a better price for a new car than on that used demo Abe was trying to push. Turns out Abe was lying again about my car not existing because he was too lazy to set up a dealer trade for me. Talk about lack of professionalism and tarnishing the Lexus brand. I will never step foot into this dealer again and will tell my friends and family to save themselves the head ache and go elsewhere. More

Ahmed is the best! My wife and I went in to this dealership on Saturday as what was to be the first stop of many in leasing a new vehicle. Almost instantly when we walk My wife and I went in to this dealership on Saturday as what was to be the first stop of many in leasing a new vehicle. Almost instantly when we walked in the door, we were greeted by a very friendly and smiley face who seemed genuinely happy to help us. Ahmed Abuhaltam was polite, friendly, knowledgeable, patient and most importantly sincere. You can tell that Ahmed has passion for these vehicles and wasn't just looking to make a sale. He showed us everything we were looking to see and more and answered all the questions we had without reservation. He worked with us to get a deal that worked for everyone and we walked out that night with our new IS 300 AWD (which we absolutely love!). If it were not for Ahmed, I am not sure our shopping would have ended at the first place we tried but I have to say it was a breath of fresh air to deal with someone who made it so easy and you can tell really cared. Car dealerships vary greatly but you can tell this particular dealership takes great pride in it's customer care. Unfortunately, I cannot recall the gentleman's name who helped us in Finance but he was also truly exceptional and was extremely helpful! Ahmed and Team, thank you so much for your help and making our new lease an awesome experience! More

Very unhappy client of Tri-County Lexus This is to share my very unpleasant experience with their service department. I had my ES350 60K service done on 8/29/2016 and I realized coming back This is to share my very unpleasant experience with their service department. I had my ES350 60K service done on 8/29/2016 and I realized coming back home my wheel was shaking around 65 mph. Next morning I called and they asked me to just come in the morning. So I stopped by and explained the situation and the very first thing I heard back from them was that I was against the law and I am not supposed to drive over 55 mph on Route 46, and 60 mph on Route 80. When I told them that I might go other states highway where over 65 mph is permitted like Virginia for example, then they finally took my car for wheel balance check – which was part of my 60K service anyway. With their furious attitude towards me about the ‘law’ and not concerned about my car at all, I felt totally discriminated... I bought my car from this dealership and have been going there for the service for past 5 years, but I will never go back... I wasn't born yesterday and I didn't go there to get lectured about the highway speed limit, and I don't  know why I had to convince them to recheck my tire balance after paying over $550 for the 60K service... Certainly not recommended... More

Leased a 2016 Lexus NXT 12 September 2016 My lease with another dealership ends at the end of September 2016. I decided to pass by Lexus Tri-Country to just check what they have. I did not exp My lease with another dealership ends at the end of September 2016. I decided to pass by Lexus Tri-Country to just check what they have. I did not expect that I will be bringing home a brand new Lexus yesterday until we met Mr. George Slider who warmly welcomed my husband and I and listened to what we are looking for. I did a test drive of the Lexus NXT. It would be my first Lexus ever and Mr. Slider was very impressive in his description of the vehicle that I was looking for. I am lucky to receive very a courteous, professional and awesome leasing experience from Mr. Slider. I will definitely be a repeat client and will definitely recommend him to my friends More

I bought Lexus is300 f sport George slider awesome salesmen went way above and beyond for me would consider him for anybody looking to buy a new Lexus awesome experience I had... George slider awesome salesmen went way above and beyond for me would consider him for anybody looking to buy a new Lexus awesome experience I had... More

Happy Lexus Owner Our family has been dealing with this dealership for many years and has bought 3 cars over that time, but our last experience was by far the best. Geo Our family has been dealing with this dealership for many years and has bought 3 cars over that time, but our last experience was by far the best. George helped us get our daughter into an IS. he went above and beyond to get us a great deal and get the car ready quickly!! More