Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tri County Lexus
Little Falls, NJ
1,334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,334 reviews
February 28, 2017
BEWARE - SCAM ARTISTS I have been getting the run around from this dealer for almost 3 weeks now. I went in looking for a certified used car. I've dealt with at least 5 dif I have been getting the run around from this dealer for almost 3 weeks now. I went in looking for a certified used car. I've dealt with at least 5 different sales people. Each one has been passing me from one sales rep to the other. My experience is there is as follows: - I valued my trade in using the calculator on their website and they did not honor that when I got there. - The car i wanted apparently keeps getting "sold" but i keep getting called back to come in for it. Oh btw i live 1.5 hours away. they called me in 3x only to tell me the car was sold. very shady if you ask me - The last guy i was dealing with via email told me to come in the next day and i called to confirm and he apparently doesnt work there anymore - Another sales guy made me take a day off from work to come in and he cancelled last minute on me - I never got the $25 gift card they promise on their website even though i have been there 3x already - one of the sales guys i dealt with had the vocabulary of a teenager. he was cursing and using foul language - facilities are horrible compared to other lexus dealers i have been to such as the edision or bridgewater dealerships All in all, these guys at this dealer are your typical and traditional used car salesman who say anything to get you into their dealership and then try to switch you to something else. I would caution anyone not to fall for their low prices that they advertise on the internet b/c there are lots of other hidden fees (more so then i have seen at other dealers). Do yourself a favor and go to a different dealership. More
by car1234
Employees Worked With
WORKED WITH AT LEAST 5 DIFFERENT EMPLOYEES
February 27, 2017
A great experience!!! I just purchased a Lexus NX from Jim Nicolette and I am very satisfied with the experience and was extremely impressed and happy with Jim. It's my fir I just purchased a Lexus NX from Jim Nicolette and I am very satisfied with the experience and was extremely impressed and happy with Jim. It's my first Lexus and Jim made the experience and decision to purchase the NX very easy. Jim is extremely knowledgeable and very patient. He never rushed me or the testdrive, where he thoroughly explained the vehicle to me. I'm very happy with my new NX and Jim Nicolette! More
by Fishing Grampy
Employees Worked With
Jim Nicoletti
February 23, 2017
Excellent service!!! 100% Satisfied It was a great experience. Everyone was very professional. The person that I liked the most was Kamil Calka. He is the diagnostics specialist. Just b It was a great experience. Everyone was very professional. The person that I liked the most was Kamil Calka. He is the diagnostics specialist. Just by listening your car running he can tell was wrong with it. In my whole life I haven't seen anyone with his knowledge. In addition, he not only finds the problem but explains with such a detail that someone that doesn't know anything about cars would understand. Kamil, thanks for helping me with my mom's car!!! More
by JD
Employees Worked With
Kamil Calka
February 23, 2017
Ali Haltam I just bought a 2012 rx350 from Ali Haltam. I am happy to say that I have had a great experience at Tri county. I replaced an older Acrua TL and still I just bought a 2012 rx350 from Ali Haltam. I am happy to say that I have had a great experience at Tri county. I replaced an older Acrua TL and still got some decent money for it. Their online pricing is thousands less than the neighboring dealers. Orlando Perez, the manager, also made us feel welcomed from start to finish. More
by Munoz
Employees Worked With
Ali Haltam
February 19, 2017
Completely unethical and liars I would never recommend this dealer to anyone. I went in a week ago to inquire about leasing an NX. After the test drive, the salesman and I began t I would never recommend this dealer to anyone. I went in a week ago to inquire about leasing an NX. After the test drive, the salesman and I began to work on the numbers for a lease payment. After rolling in my payments on my current lease and putting $1,000 out of pocket, the payments that the salesman came up with was $420 per month for 12k miles. I told him that was higher than I wanted to pay and I would continue to shop other dealers. Two days later, they call me to say they can beat the price they gave me and that I should come in to discuss. I went in and spoke to the same salesman, and after discussing with his manager they came back with payments of $430. I asked why would they call me to come back and promise me lower payments and they actually raise the price. He had no answer for me so I left. A week later, they call once again trying to get me to come back in. I explained the situation to the guy on the phone and told him I'm not coming in, and that we can discuss numbers over the phone. He said he could get the payments at $400 and I could probably even get a better deal if I come in and discuss with the salesman and manager. I reluctantly go to the dealership once again. Right off the bat, they explain they can't do the car for $400 even though they told me they could an hour before I arrived. I asked him to price out a FWD instead of the AWD that we have been pricing, since the FWD is 3,000 less. They come back to me at $500 a month and only 7,500 miles per year instead of 12k. I was so furious at the lack of professionalism and poor ethics this dealership has shown. I will never recommend this dealer to anyone I know. More
by keithnj
Employees Worked With
Rene Cruz
February 12, 2017
great experience I am from NY and searched the tri-state area for a a used late model LS 460. Found the car at this dealership and the experience was extremely positiv I am from NY and searched the tri-state area for a a used late model LS 460. Found the car at this dealership and the experience was extremely positive! Spent valuable time with used car Sales Manager Orlando and his team and they followed through on every promise they made in the negotiation process! I ended up purchasing a great car at an unbelievably fair price and the car was pristine on delivery day. My search for a used LS brought me to multiple dealers across NY, NJ and Ct. and these guys were truly tops in making the buying process a positive experience! May sound like I am overdoing it here but the experience was my best car buying experience in the last 25 years. If you are in the market for a used Lexus and are in the NJ market....call Tri State and ask for Orlando....he will make your experience a postive one and deliver on what he promises! More
by Jim from Long Island
Employees Worked With
Orlando the Sales Manager and Kelvin the salesperson who sold me the car
February 03, 2017
Used Lexus Purchase Experience YOU NEVER KNOW WHAT TO EXPECT THE FIRST TIME WALKING COLD INTO ANY CAR DEALERSHIP. WELL, I AM HAPPY TO SAY THAT THIS WAS PROBABLY MY BEST CAR BUYING E YOU NEVER KNOW WHAT TO EXPECT THE FIRST TIME WALKING COLD INTO ANY CAR DEALERSHIP. WELL, I AM HAPPY TO SAY THAT THIS WAS PROBABLY MY BEST CAR BUYING EXPERIENCE EVER. FROM FIRST STEPPING IN OFF THE STREET TO DRIVING THE CAR HOME, THE TOTAL BUYING EXPERIENCE WAS , AND CONTINUES TO BE, VERY POSITIVE, COMFORTABLE AND JUST SHORT OF PLEASURABLE FOR BOTH MY WIFE AND MYSELF. SALESMEN: AHMED AND HIS OLDER BROTHER ALI WERE BEYOND PROFESSIONAL, EXTREMELY KNOWLEDGEABLE, ATTENTIVE AND EVEN EMPATHETIC TO OUR NEEDS, CONCERNS AND BUDGET. KUDOS TO WHOEVER TRAINED THESE GUYS. A REAL TEXTBOOK DEMONSTRATION OF EXCELLENT “LISTENING SKILLS”. THERE IS NO QUESTION THAT WE WILL THINK OF TRI COUNTY LEXUS FIRST WHEN RECOMMENDING A DEALERSHIP TO FAMILY AND FRIENDS IN THE FUTURE. EXCELLENT JOB GUYS!!! GUIDA & ANTHONY More
by Anthony and Guida
Employees Worked With
Ali Haltman and Ahmed Haltman; Certified Sales Professionals
January 31, 2017
Delightful What a wonderful experience. Abe Hindi was informative, patient, and got me the car that I wanted. Would absolutely suggest to anyone looking for a ve What a wonderful experience. Abe Hindi was informative, patient, and got me the car that I wanted. Would absolutely suggest to anyone looking for a vehicle. More
by Lucy33
Employees Worked With
Abe
January 31, 2017
Jim icoletti is the best salesman! I've been driving Lexus's for more then 10 years, and I've leased them all from Jim Nicoletti. He makes buying a new car so easy, every time! He calls I've been driving Lexus's for more then 10 years, and I've leased them all from Jim Nicoletti. He makes buying a new car so easy, every time! He calls me months before my lease is up to remind me to come in and see him, which is great because with the everyday grind, let's admit it, you always forget some things. This time I was torn between 2 different cars; another ES 350 or the new RX 350, so he took me out to drive both of them and took is time with me. He suggested trying something new, so I did! I absolutely LOVE my new RX 350, and am so appreciative to Jim's hard work to make sure I was happy with my choice. If you're thinking about buying a Lexus, ask for Jim Nicoletti! He always treats you like family! More
by Lexus Girl
Employees Worked With
Jim Nicoletti
January 29, 2017
Certified pre-own.... A+ I've been researching cars online for a few weeks. I hadn't considered a lexus, thinking it would be out of my budget. However, after narrowing my sea I've been researching cars online for a few weeks. I hadn't considered a lexus, thinking it would be out of my budget. However, after narrowing my search down by price, I was surprised to see that Tri county had quite a few infact. I decided to swing by. I was greeted by Justin S., who would be my salesman. I couldn't have asked for a better sales consultant. He had the patience to explain, demonstrate and negotiate one heck of a deal for me. I am very happy with my purchase. Can't believe I'm driving a "LEXUS!" Thank u Justin and Tri county lexus! More
by Kurt
Employees Worked With
Justin S., & Anthony S.
