Tri County Lexus

Osayd was good and very helpful. Thank you so much for your help, see you again for next car Thank you so much for your help, see you again for next car More

We are so grateful to meet a nice and professional person like Azul Ramos.She gave us all attention necessary to complete my wife dream. A new 2025 Lexus RX 350. like Azul Ramos.She gave us all attention necessary to complete my wife dream. A new 2025 Lexus RX 350. More

Misleading CPO Advertising & Dishonest Sales Tactics I came to Tri County Lexus only after confirming in writing a $37,000 out-the-door (OTD) price and that the vehicle was L/Certified, as clearly adverti came to Tri County Lexus only after confirming in writing a $37,000 out-the-door (OTD) price and that the vehicle was L/Certified, as clearly advertised on Tri County’s own site, CarGurus, and Lexus’ official L/Certified inventory. When I arrived, the price had jumped to over $42,000 OTD — a complete bait and switch. When I questioned the increase, the Pre-owned manager, Mohammad Alhiari, showed me an “adjusted MMR” to justify the price — but I later realized it was based on Certified Pre-Owned (CPO) values, even though they hadn’t actually included the certification. He then told me the car had “passed the Lexus certified inspection,” but to actually receive the L/Certified warranty, I’d have to pay an additional $2,900 to $3,900 — despite every listing saying the vehicle was already certified. He also pressured me to use their financing, quoting me a 13% APR to “get the internet price”, and admitted they don’t get kickbacks unless the rate is above 7.99% — an obvious red flag. All of this after I stated clearly I was preapproved through a credit union and came in based on a written price commitment. I ended up walking away, frustrated and disappointed. It was a complete waste of time, built on false advertising, broken written price agreements, and high-pressure financing tactics. Because of the serious misrepresentation around the CPO status, I also reported this to Lexus Corporate, who has now opened a formal file: Case #250623003433 ⸻ Bottom Line: If you value transparency, respect for your time, and truthful advertising, avoid Tri County Lexus. I gave them every chance to deal in good faith, and they failed at every step. More

Great establishment here! Cristian was an amazing dealer to work with and easy to understand! Cristian was an amazing dealer to work with and easy to understand! More

I took the Bait but fortunately did not fall for the switch. The salesman was honest, and I should have listened, He told me from the beginning that the internet sales was just to get me in the door and switch. The salesman was honest, and I should have listened, He told me from the beginning that the internet sales was just to get me in the door and that they did. The appearance of the dealership is 9/10; the sales tactics are 0/10. The manager tried to continue the con, his manager took a shot at it. Incredible! Did not expect a high-end dealer to stoop so low. I reviewed all pricing over the phone, and they tried to tell me I was combining deals. I asked about the fees, which the internet sales verified with a manager, and it was $799 doc fee + $400 DMV in NJ. That alone is high, but I did agree. Then they added a $1900 refurbish fee. I am not sure how the state of NJ is allowing this. What did this add up to? A car advertised at 49K is 62K. Save yourself the hassle. More

TL;DR: Tri-County used bait-and-switch tactics, falsely advertised a promotion, and completely disavowed a written quote they sent me before I drove 2 hours to their dealership. Be careful—they’re not hone advertised a promotion, and completely disavowed a written quote they sent me before I drove 2 hours to their dealership. Be careful—they’re not honest or transparent. I rarely leave negative reviews, but the sales tactics at Tri-County are so misleading that I feel obligated to warn others. I contacted the dealership on the final day of their sales event to confirm that the car I was interested in qualified for both the double down payment match and the 0% financing offer. I also asked for an out-the-door quote in writing, which the salesperson confirmed and emailed to me (see attached). Wanting to avoid a wasted trip, I drove over two hours to the dealership only after receiving that confirmation. When I arrived, both the salesperson and sales manager claimed they had no idea who I spoke with. That should’ve been my cue to walk out, but I decided to test drive the car anyway. As expected, when it came time to talk numbers, the sales manager said there was no way they could honor the quote I was given—and to make matters worse, he claimed the sales event only applied to either the down payment match or the 0% financing, not both. The promotion they advertised and emailed was clearly worded in a way that suggested otherwise—anyone with basic reading comprehension could see that. In short, this dealership wasted my time with misleading promotions, a bait-and-switch quote, and a total lack of accountability. Buyer beware. More

Ask for David. He is friendly and helpful. Thank you for getting me a good deal! He is friendly and helpful. Thank you for getting me a good deal! More