Toyota on Edens

Excellent Service and Accessibility Julianna was an awesome sales rep. Purchased a used 2020 Highlander Platinum at a great price. Really appreciate her accessibility and service. They w Julianna was an awesome sales rep. Purchased a used 2020 Highlander Platinum at a great price. Really appreciate her accessibility and service. They were flexible with my needs and sought to make me a happy customer. More

This team is always willing to go above and beyond what’s required. Even though there are dealerships closer to where I live, I prefer to come out to Northbrook because of their exceptional service. required. Even though there are dealerships closer to where I live, I prefer to come out to Northbrook because of their exceptional service. More

Scheduled Service Quick service as usual. I was impressed with added plastic coverings for seat and steering wheel for COVID safety. Thanks for the extra thought and ef Quick service as usual. I was impressed with added plastic coverings for seat and steering wheel for COVID safety. Thanks for the extra thought and effort! More

Fast, friendly service. No waiting to check in and very quick service while I waited for my car. Sanitizing service available at reasonable cost was much appreciated. quick service while I waited for my car. Sanitizing service available at reasonable cost was much appreciated. More

Wayne a new Alex in service are awesome! Both helped with two of our cars this past week. Fast and efficient. Pleasure to do business there. two of our cars this past week. Fast and efficient. Pleasure to do business there. More

Recall work and Warrantee Repair The staff at this location was very professional and helpful. The work was done quickly and without any hassle. The location is kind of depressing The staff at this location was very professional and helpful. The work was done quickly and without any hassle. The location is kind of depressing More

The team takes really good care of my cars. I have purchased 4 Toyota cars from Northbrook Toyota and will continue to be a loyal customer. purchased 4 Toyota cars from Northbrook Toyota and will continue to be a loyal customer. More

Mid Century Modern Toyota Dealership When you walk into this dealership, you feel as if you are traveling back in time, but not in a good way. The building is a squat, one-story box whic When you walk into this dealership, you feel as if you are traveling back in time, but not in a good way. The building is a squat, one-story box which looks to have been built in the 1960's, without any updating since that time. The showroom is cramped and claustrophobic. The sales cubicles scattered around the perimeter offer no privacy. Forget about walking around the dealership's lot to look at the cars in their inventory. The lot is so small, that the new cars must be parked elsewhere off-site. The restrooms are dirty and poorly maintained. The Service Department is even worse. The service advisors are located in an L-shaped open area which connects directly with the service bays. Service advisors are on both sides of the driveway entering the garage. This set-up is loud and dangerous. Trying to speak with someone while multiple pneumatic tools are being used right next to you is more than annoying. The smell from the auto exhaust can make you nauseous. The waiting room is bare with uncomfortable furniture. There are no amenities to make your wait more pleasant. Right next door to this dealership is a Mercedes-Benz dealership. Both dealerships are owned by the same person. The Mercedes-Benz location was remodeled within the last five years. It exemplifies what a car dealership should be. This owner needs to demolish the Toyota building, and build a new one which brings it up to the standards of the 21st century. More

My experience with Alex was nothing less than amazing he’s very through in what he does explained all the details to me and had a fair price. Will definitely be returning to see him. he’s very through in what he does explained all the details to me and had a fair price. Will definitely be returning to see him. More

Awesome Service!!! Alex in the service department was awesome. Very helpful and knowledgeable told me the issues with my car and pricing and his team did a great job wit Alex in the service department was awesome. Very helpful and knowledgeable told me the issues with my car and pricing and his team did a great job with the repairs. Will def be returning to see him. More