Toyota on Edens

I have been using Northbrook Toyota for service since I moved up from Florida 4 years ago. None of my visits have been spectacular, but this one was spectacularly awful. My appointment was for 11am, budget moved up from Florida 4 years ago. None of my visits have been spectacular, but this one was spectacularly awful. My appointment was for 11am, budgeting my time appropriately for my birthday lunch with my family at 1:30. Throughout the appointment, Alex continued to wear his mask incorrectly. He said about 2 hours, and since the waiting room was much less crowded than usual, I figured that was a pretty accurate timeline. Every time that I have chosen to wait for my service, it has been finished sooner than expected, so I figured I was still in good shape Well, two hours passed and Alex had only been to see me once for an update, turning my regular service and recall update into a $500 job. I began to worry, so I went to the service desks to try to speak to someone to get a ride and I would come back to get my car. No one responded to the text or phone call at the number that was texted to me for updates. No one was available to speak to for a bit. When someone was finally around, he also was not wearing his mask correctly, nor remaining 6ft or behind the plexiglass. Both Alex and "the driver" were unable to be found and my car was still not ready. I appreciate that more service takes more time, but the lack of adherence to safety standards and lack of communication was exceptionally disappointing. Especially considering the signs and certificates posted everywhere about mask wearing and cleanliness. I will be finding another Toyota service center for my future service. I didn't have high expectations for spending my birthday at a car appointment, but I never would have expected to be this appalled. More

Great customer service provided. Schedule it, oil change, new recall service part order and will be return call service for recall service. Great job. Thanks new recall service part order and will be return call service for recall service. Great job. Thanks More

very very nice people and friendly the best toyota dealer from chicago,Julianna is very very nice and she know what she doing,she is the best on sales dept . from chicago,Julianna is very very nice and she know what she doing,she is the best on sales dept . More

Excellent Service and Accessibility Julianna was an awesome sales rep. Purchased a used 2020 Highlander Platinum at a great price. Really appreciate her accessibility and service. They w Julianna was an awesome sales rep. Purchased a used 2020 Highlander Platinum at a great price. Really appreciate her accessibility and service. They were flexible with my needs and sought to make me a happy customer. More

This team is always willing to go above and beyond what’s required. Even though there are dealerships closer to where I live, I prefer to come out to Northbrook because of their exceptional service. required. Even though there are dealerships closer to where I live, I prefer to come out to Northbrook because of their exceptional service. More

Scheduled Service Quick service as usual. I was impressed with added plastic coverings for seat and steering wheel for COVID safety. Thanks for the extra thought and ef Quick service as usual. I was impressed with added plastic coverings for seat and steering wheel for COVID safety. Thanks for the extra thought and effort! More

Fast, friendly service. No waiting to check in and very quick service while I waited for my car. Sanitizing service available at reasonable cost was much appreciated. quick service while I waited for my car. Sanitizing service available at reasonable cost was much appreciated. More

Wayne a new Alex in service are awesome! Both helped with two of our cars this past week. Fast and efficient. Pleasure to do business there. two of our cars this past week. Fast and efficient. Pleasure to do business there. More

Recall work and Warrantee Repair The staff at this location was very professional and helpful. The work was done quickly and without any hassle. The location is kind of depressing The staff at this location was very professional and helpful. The work was done quickly and without any hassle. The location is kind of depressing More