Toyota on Edens

Service was performed on my 1994 4-Runner that was not needed but was advised it was thus had the service performed. Service Manager told me he would reimburse me for the service and to this day I have no needed but was advised it was thus had the service performed. Service Manager told me he would reimburse me for the service and to this day I have not seen any reimbursement nor any communication from him! Was treated by service manager in quite a negative way. The customer serivce I received was the worst I have had. I will be reporting this incident to the BBB, news and media sources. More

Brought my car in to Northbrook Toyota to get a problem with my door window serviced. I was told that the part wasn't covered under warranty so I had to pay for it and for the labor. I got the car home and with my door window serviced. I was told that the part wasn't covered under warranty so I had to pay for it and for the labor. I got the car home and the problem still existed and so I brought it back in. I was told, i a rude manner, that I would have to pay for the labor to find out what was still wrong and to pay for a new part. I have a platinum agreement. The serice guy told me that It would be another $132 for another part and then $180 for labor for the second part but that they would waive the labor fee. I got very suspicious about all this so I called Toyota Care only to be told that I should not be charged AT ALL for the work because the subsequent damage was due to a failure caused by the original incorrect repair!! I am waiting tio hear back from Northbrook Toyota on this. all I can say is BEWARE about the service charges here!! Thank goodness that Toyota Care was honest!!! More

We needed a used small car for one of our parents and after looking through various models on CarGurus came up with a Scion at Northbrook Toyota. Ziad was "up" and we looked over the car. Already knowi after looking through various models on CarGurus came up with a Scion at Northbrook Toyota. Ziad was "up" and we looked over the car. Already knowing the Internet price, he didn't even start with the price that was posted on the windshield. A bit of more haggling and we ended up with a good deal for the little car. The paperwork process seems to take forever these days. Overall a good experience at a Toyota dealer, our first one in a very long time. Would I purchase another car from them in the future? Yes, I would give them another shot at earning my business. More

If you like being constantly contacted even after you've bought a car somewhere else, this place is for you. It took 5 times of replying telling them to take my name off their list to finally get it taken o bought a car somewhere else, this place is for you. It took 5 times of replying telling them to take my name off their list to finally get it taken off (according to Igor Metzer, manager) and yet I still get called. More

My Experience at Northbrook Toyota: 1.They lured me in My Experience at Northbrook Toyota: 1.They lured me in with "internet pricing" 2.At time of my arrival told me that they made a "mistake on pricin My Experience at Northbrook Toyota: 1.They lured me in with "internet pricing" 2.At time of my arrival told me that they made a "mistake on pricing" and raised price ($1K up) 3."Cooked" me from 11am-4pm. 4.After I provide everything what they ask (even totally unreasonable items) listening to salesman story that 769 Credit score "somewhat sufficient" 5. By the end of full day at Northbrook Toyota, after being approved by TMCC for 0% financing I have been told that they can't let chosen and negotiated car go for even raised price. After spending whole day at dealer went home without a car. Next day purchased car at different dealer in a 2.5 hours without any hassles. More

The bait and switch at its finest. I confirmed the price before driving out there. Once we arrived had to deal with another sales person. Now the price has gone up 4 thousand dollars. Of course we walked before driving out there. Once we arrived had to deal with another sales person. Now the price has gone up 4 thousand dollars. Of course we walked and now a day later the truck can not be found on there website. The dealership is filthy! And finally it doesn't even look like they detail their used cars. DO NOT buy your next car here! More

DO NOT GO HERE!! This dealership is rude and unprofessional. They only thing Nate cared about was closing the deal and put a ton of pressure on me to buy. This was my first time buying a new c unprofessional. They only thing Nate cared about was closing the deal and put a ton of pressure on me to buy. This was my first time buying a new car and they were not patient or helpful. I had an 8 year old car to trade in and the business office laughed at me in front a busy showroom of other customers, made fun of my old car in front of me, and offered me $100 for the car. JERKS!!! I was also made to wait 4 hours to finish my paperwork because a Bears football player came in and the entire dealership was catering to him and his family. The staff barely negotiated price and I ended up paying way too much for a crappy car! During all the recalls the service manager, Torious, was extremely rude and downright hateful when I asked if there was a shuttle to take me to work, which he told me no. I then demanded my keys back and he told me to never return and to take it to another dealership, which I did and they were so much better!!! PLEASE DO NOT GIVE THIS PLACE ANY MONEY!! THEY NEED TO BE SHUT DOWN! More

Went there to test drive and was hopeful I could buy that day as I had a pre-negotiated rate I was fairly happy with. When I arrived no one greeted me. I looked around the show room for almost 20 minutes a day as I had a pre-negotiated rate I was fairly happy with. When I arrived no one greeted me. I looked around the show room for almost 20 minutes and no one even as much as made eye contact with me... I guess I wasn't the right type of client for them.. you know the type that has money and would have paid in cash and was actually serious about buying a new vehicle. I see no reason to spend my money with them when so many other dealers are much friendlier and helpful and understand guest service. More

What a joke!! If the Ceo's back in Japan only new what kind of people were selling their cars in Northbrook they would pull this dealer. Not willing to work with us to buy a new car. Basicly told me to g kind of people were selling their cars in Northbrook they would pull this dealer. Not willing to work with us to buy a new car. Basicly told me to get lost. F-Them. Go to this dealer if you want to get screwd!! More

Brought my Toyota Highlander in for a quick Oil Change because I'm from out of the market. I will say I was very impressed with how quick and on top of it this dealership is...they had me in and out! Th because I'm from out of the market. I will say I was very impressed with how quick and on top of it this dealership is...they had me in and out! Those are the kind of service visits I love to have! Thanks! More