Toyota on Edens

My Experience at Northbrook Toyota: 1.They lured me in My Experience at Northbrook Toyota: 1.They lured me in with "internet pricing" 2.At time of my arrival told me that they made a "mistake on pricin My Experience at Northbrook Toyota: 1.They lured me in with "internet pricing" 2.At time of my arrival told me that they made a "mistake on pricing" and raised price ($1K up) 3."Cooked" me from 11am-4pm. 4.After I provide everything what they ask (even totally unreasonable items) listening to salesman story that 769 Credit score "somewhat sufficient" 5. By the end of full day at Northbrook Toyota, after being approved by TMCC for 0% financing I have been told that they can't let chosen and negotiated car go for even raised price. After spending whole day at dealer went home without a car. Next day purchased car at different dealer in a 2.5 hours without any hassles. More

The bait and switch at its finest. I confirmed the price before driving out there. Once we arrived had to deal with another sales person. Now the price has gone up 4 thousand dollars. Of course we walked before driving out there. Once we arrived had to deal with another sales person. Now the price has gone up 4 thousand dollars. Of course we walked and now a day later the truck can not be found on there website. The dealership is filthy! And finally it doesn't even look like they detail their used cars. DO NOT buy your next car here! More

DO NOT GO HERE!! This dealership is rude and unprofessional. They only thing Nate cared about was closing the deal and put a ton of pressure on me to buy. This was my first time buying a new c unprofessional. They only thing Nate cared about was closing the deal and put a ton of pressure on me to buy. This was my first time buying a new car and they were not patient or helpful. I had an 8 year old car to trade in and the business office laughed at me in front a busy showroom of other customers, made fun of my old car in front of me, and offered me $100 for the car. JERKS!!! I was also made to wait 4 hours to finish my paperwork because a Bears football player came in and the entire dealership was catering to him and his family. The staff barely negotiated price and I ended up paying way too much for a crappy car! During all the recalls the service manager, Torious, was extremely rude and downright hateful when I asked if there was a shuttle to take me to work, which he told me no. I then demanded my keys back and he told me to never return and to take it to another dealership, which I did and they were so much better!!! PLEASE DO NOT GIVE THIS PLACE ANY MONEY!! THEY NEED TO BE SHUT DOWN! More

Went there to test drive and was hopeful I could buy that day as I had a pre-negotiated rate I was fairly happy with. When I arrived no one greeted me. I looked around the show room for almost 20 minutes a day as I had a pre-negotiated rate I was fairly happy with. When I arrived no one greeted me. I looked around the show room for almost 20 minutes and no one even as much as made eye contact with me... I guess I wasn't the right type of client for them.. you know the type that has money and would have paid in cash and was actually serious about buying a new vehicle. I see no reason to spend my money with them when so many other dealers are much friendlier and helpful and understand guest service. More

What a joke!! If the Ceo's back in Japan only new what kind of people were selling their cars in Northbrook they would pull this dealer. Not willing to work with us to buy a new car. Basicly told me to g kind of people were selling their cars in Northbrook they would pull this dealer. Not willing to work with us to buy a new car. Basicly told me to get lost. F-Them. Go to this dealer if you want to get screwd!! More

Brought my Toyota Highlander in for a quick Oil Change because I'm from out of the market. I will say I was very impressed with how quick and on top of it this dealership is...they had me in and out! Th because I'm from out of the market. I will say I was very impressed with how quick and on top of it this dealership is...they had me in and out! Those are the kind of service visits I love to have! Thanks! More

Never had a problem with bringing my Prius in and I bought my car there too. Timely service and very competitive prices compared to nearby Toyota dealers. The car wash is great and my sales consultan bought my car there too. Timely service and very competitive prices compared to nearby Toyota dealers. The car wash is great and my sales consultant greeted me in the service area after recognizing me and even remembered me by name! More

Randy and Alex were very knowledgable and helpful. I appreciate the wonderful experience. I am on a limited budget and Randy understood that. He helped me find vehicles that fit my budget and were equi appreciate the wonderful experience. I am on a limited budget and Randy understood that. He helped me find vehicles that fit my budget and were equiped with everything I needed. I will go back to Northbrook Toyota if financing works out. More

Very unprofessional and deceiving. They post false advertising on various web sites so you come in and than they try to make you buy and close a deal with high pressure tactics. I will never return to advertising on various web sites so you come in and than they try to make you buy and close a deal with high pressure tactics. I will never return to this dealer. There are too many options out there to have to put up with something like this dealership. More

Buying experience was a real shell game. Lots of back & forth to talk to the manager. High pressure to close the deal without taking time to think about it. The goal was not to allow us out of the show & forth to talk to the manager. High pressure to close the deal without taking time to think about it. The goal was not to allow us out of the show room without a purchase. Bad experience with the service department on two occasions, I will never return my car there. More