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Toyota on Edens
Northbrook, IL
398 Reviews
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Showing 398 reviews
November 05, 2020
I had a great experience working with the team at Northbrook Toyota to purchase my new 2021 Camry XLE V6. They made purchasing the vehicle easy and were available whenever I had questions with an imm Northbrook Toyota to purchase my new 2021 Camry XLE V6. They made purchasing the vehicle easy and were available whenever I had questions with an immediate reply. I highly recommend going with this dealership! More
by Steven L.
Employees Worked With
Alex Kazhdan, Julianna Sapozhnikov, Damien Galvin
October 19, 2020
I purchased a 2021 4Runner at Northbrook Toyota after a ton of research and comparison shopping multiple dealerships and offers. I got the best deal and they held true on every part of the offer. Juliann ton of research and comparison shopping multiple dealerships and offers. I got the best deal and they held true on every part of the offer. Julianna was great, didn’t push, followed up, and again came through on everything offered. Very pleased. More
by Ptsavs
Employees Worked With
Julianna Sapozhnikov
October 02, 2020
Had a great experience working with Juliana, it was a Friday and the dealership was busy and she was able to help me and juggle other customers. I bought a used RAV4 and I love it, just hoping they're ab Friday and the dealership was busy and she was able to help me and juggle other customers. I bought a used RAV4 and I love it, just hoping they're able to find the extra key fob and trunk cover. More
by LD
Employees Worked With
Julianna Sapozhnikov
September 29, 2020
The dealership are the people and Julianna is the The dealership are the people and Julianna is the finest representative any business could hope to have. She is knowledgeable,helpful friendly ,a The dealership are the people and Julianna is the finest representative any business could hope to have. She is knowledgeable,helpful friendly ,and in general easy to be and work with. Toyota is fortunate to have her as an employee. I would have considered it a joy to have her work for me . More
by pophochman
Employees Worked With
Julianna , Julianna Sapozhnikov
September 23, 2020
it was the first car purchase in my life. Before that, my husband did it. It was comfortable with Julianna. She explained everything very intelligibly, she was very good-natured and welcoming. She did e my husband did it. It was comfortable with Julianna. She explained everything very intelligibly, she was very good-natured and welcoming. She did everything herself. I had no stress. Thank you Julianna, it was very nice to meet you and have a business. More
by Tatjana
Employees Worked With
Julianna Sapozhnikov
September 23, 2020
Julianna was amazing! She made buying our first car a very enjoyable experience. She made me and my fiance feel very comfortable throughout the process and we were able to get exactly what we wanted with very enjoyable experience. She made me and my fiance feel very comfortable throughout the process and we were able to get exactly what we wanted with our new Rav4. Would definitely recommend going to Northbrook Toyota and working with Julianna! More
by aljbcarter
Employees Worked With
Julianna Sapozhnikov
August 10, 2020
Great customer service provided. Schedule it, oil change, new recall service part order and will be return call service for recall service. Great job. Thanks new recall service part order and will be return call service for recall service. Great job. Thanks More
by ncvayang
Employees Worked With
Alex Cortez
August 10, 2020
very very nice people and friendly the best toyota dealer from chicago,Julianna is very very nice and she know what she doing,she is the best on sales dept . from chicago,Julianna is very very nice and she know what she doing,she is the best on sales dept . More
by doneapetru
Employees Worked With
Julianna Sapozhnikov
August 10, 2020
I have been using Northbrook Toyota for service since I moved up from Florida 4 years ago. None of my visits have been spectacular, but this one was spectacularly awful. My appointment was for 11am, budget moved up from Florida 4 years ago. None of my visits have been spectacular, but this one was spectacularly awful. My appointment was for 11am, budgeting my time appropriately for my birthday lunch with my family at 1:30. Throughout the appointment, Alex continued to wear his mask incorrectly. He said about 2 hours, and since the waiting room was much less crowded than usual, I figured that was a pretty accurate timeline. Every time that I have chosen to wait for my service, it has been finished sooner than expected, so I figured I was still in good shape Well, two hours passed and Alex had only been to see me once for an update, turning my regular service and recall update into a $500 job. I began to worry, so I went to the service desks to try to speak to someone to get a ride and I would come back to get my car. No one responded to the text or phone call at the number that was texted to me for updates. No one was available to speak to for a bit. When someone was finally around, he also was not wearing his mask correctly, nor remaining 6ft or behind the plexiglass. Both Alex and "the driver" were unable to be found and my car was still not ready. I appreciate that more service takes more time, but the lack of adherence to safety standards and lack of communication was exceptionally disappointing. Especially considering the signs and certificates posted everywhere about mask wearing and cleanliness. I will be finding another Toyota service center for my future service. I didn't have high expectations for spending my birthday at a car appointment, but I never would have expected to be this appalled. More
by rayaligal
Employees Worked With
Ryan Snyder, Alex Cortez
